Decision search
Your search has 50691 results
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Portsmouth City Council (24 014 145)
Statement Closed after initial enquiries Residential care 28-Feb-2025
Summary: We will not investigate Mrs X’s complaint the Council failed to provide her with her mother’s complete care records. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.
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Sheffield City Council (24 014 489)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to investigate the source of water flooding on the highway outside the complainant’s house. We have not seen enough evidence of fault in the Councils actions. The water originates from private property. The Council is not responsible for carrying out investigation works on private property and we cannot require it to carry out such an investigation.
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Nottinghamshire Police and Crime Commissioner (24 014 616)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We cannot investigate this complaint about the conduct of the Police and Crime Commissioner because it is in connection with underlying policing matters including the prevention and detection of crime.
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Unity Homes Limited (24 015 182)
Statement Closed after initial enquiries Charging 28-Feb-2025
Summary: We will not investigate Mr X’s complaint that his late father’s care provider failed to raise invoices for care fees in a timely manner. This is because the likely fault has not caused any significant injustice.
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London Borough of Redbridge (24 015 491)
Statement Closed after initial enquiries Allocations 28-Feb-2025
Summary: We will not investigate this complaint about the Council rejecting Mr X’s housing application. There is not enough evidence of fault by the Council that is likely to have significantly affected the Council’s decision.
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Transport for London (24 015 784)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We will not investigate this complaint about an overcharge for a journey with Transport for London. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The amount of any overcharge (£2.80) is too small to warrant us investigating. We will not investigate to remedy lost time, cost or inconvenience as that was a matter of the complainant’s own choosing.
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Southend-on-Sea City Council (24 015 907)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We will not investigate this complaint about how the Council has dealt with potential changes to the operational control procedures for an airport. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
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Essex County Council (24 015 936)
Statement Closed after initial enquiries Special educational needs 28-Feb-2025
Summary: We cannot investigate Mrs X complaint about the Council’s decision not to carry out an Education Health and Care needs assessment. This is because Mrs X has used her right of appeal to a tribunal.
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London Borough of Camden (24 016 463)
Statement Closed after initial enquiries Allocations 28-Feb-2025
Summary: We will not investigate this complaint about problems at Mr X’s home and his wish to move. The law prevents us considering the Council’s management of its social housing. There is not enough evidence that Mr X not getting an offer of larger accommodation is due to any fault by the Council.
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Norwich City Council (24 016 494)
Statement Closed after initial enquiries Allocations 28-Feb-2025
Summary: We will not investigate Mrs X’s complaint that the Council refused to increase her priority banding. This is because there is insufficient evidence of fault to justify investigating. We cannot investigate Mrs X's complaint about advice the Council gave her during the mutual exchange process. This is because we cannot investigate complaints about the provision of social housing.