Decision search
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NHS North Central London ICB (23 012 397a)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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NHS North Central London ICB (23 012 397b)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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North London NHS Foundation Trust (23 012 397c)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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North London NHS Foundation Trust (23 012 397d)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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Cumberland Council (23 015 764)
Statement Upheld Private housing 03-Jul-2025
Summary: Mr F complained about the way the Council dealt with his application for a home improvement grant. We found fault which caused him time and trouble and to miss out on having solar panels installed. The Council has agreed to fund the installation of solar panels to remedy that injustice.
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Cheshire East Council (23 016 429)
Statement Upheld Other 03-Jul-2025
Summary: Mrs B complained that the Council failed to take appropriate action to safeguard and promote the welfare of her children. We find there were delays in care planning which likely delayed Mrs B from having unsupervised contact with her children. The Council also failed to respond to correspondence sent on behalf of Mrs B. The Council has agreed to apologise and make a payment to Mrs B. It has also agreed to make service improvements.
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Norfolk County Council (24 009 242)
Statement Upheld Assessment and care plan 03-Jul-2025
Summary: Mr X complained the Council’s adult social care department failed to provide agreed care and support. He says it then withdrew all support without notice. As a result, he says he was evicted from his home. There is fault by the Council. It waived some care contributions. It agreed a further remedy we recommended.
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Isle of Wight Council (24 010 056)
Statement Closed after initial enquiries Child protection 03-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his child. There is insufficient evidence of fault with how the Council investigated the complaint under the statutory procedure.
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Reading Borough Council (24 019 790)
Statement Closed after initial enquiries Special educational needs 03-Jul-2025
Summary: Ms M complained about matters related to a paediatric assessment of her child. Her Council complaint is part of, or connected to, a Tribunal appeal. The rest of her complaint is about NHS organisations. The law prevents us from investigating all these matters.
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London Borough of Haringey (24 012 740)
Statement Upheld Child protection 03-Jul-2025
Summary: Mr X complained about the child safeguarding action the Council carried out involving his child in 2023. There was no fault in how the Council made its decisions during the safeguarding investigation. There was fault in how the Council communicated with Mr X poorly and how it handled its complaint. The Council agreed to apologise, provide Mr X with information it had previously said it would, and issue reminders to its staff.