Decision search
Your search has 59746 results
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Cambridgeshire County Council (25 018 023)
Statement Upheld Assessment and care plan 11-Aug-2026
Summary: Mr X complained the Council removed Mr Y’s disturbed night carer without following a proper process. This meant Mr X had to step in to provide care to Mr Y at night. We found the Council’s failure to ensure funding continued to enable Mr X to pay for Mr Y’s night care is fault. This fault caused Mr X and Mr Y an injustice. The Council will apologise and make payments to Mr X and Mr Y.
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Leicestershire County Council (25 018 879)
Statement Upheld Alternative provision 11-Aug-2026
Summary: The Council was at fault for failing to provide Miss X’s child Y with a suitable education after they stopped attending school in February 2025. The Council has agreed to make a payment to remedy the injustice caused by the loss of education.
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North Hertfordshire District Council (25 020 426)
Statement Closed after initial enquiries Homelessness 11-Aug-2026
Summary: We will not investigate this complaint about the Council’s review of a homelessness decision. It was reasonable from Mr X to appeal against the original non-priority decision and the subsequent reviews of that decision to the County Court.
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London Borough of Lambeth (25 021 541)
Statement Closed after initial enquiries Allocations 11-Aug-2026
Summary: We will not investigate this complaint about how the Council considered Ms X’s medical needs. This is because there is not enough evidence of fault to justify an investigation.
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Exeter City Council (25 021 799)
Statement Closed after initial enquiries Homelessness 11-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because Mr X could have challenged the Council’s review decision on the suitability of its offer and the ending of its Relief duty through the County Court if he disagreed with the outcome.
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London Borough of Newham (25 023 612)
Statement Closed after initial enquiries Council tax 11-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to retrospectively remove her single person’s discount. This is because the Valuation Tribunal is best placed to deal with this matter. We will also not investigate Ms X’s complaint about the Council’s failure to correctly advise her and its decision to issue a council tax notice reminder. This is because an investigation would be unlikely to result in a worthwhile outcome.
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London Borough of Wandsworth (25 023 740)
Statement Closed after initial enquiries Private housing 11-Aug-2026
Summary: We will not investigate this complaint about how the Council dealt with overgrown ivy. Some of the complaint is late. With regard to the issues which are in time, either the courts are better placed to consider them, or further investigation would not lead to a different outcome.
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London Borough of Southwark (25 023 753)
Statement Closed after initial enquiries Homelessness 11-Aug-2026
Summary: We will not investigate Miss X's complaint about the Council's actions in relation to her homelessness application. This is because she had a right of appeal to the County Court, and it would have been reasonable for her to use that right.
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London Borough of Newham (26 008 377)
Statement Closed after initial enquiries Parking and other penalties 11-Aug-2026
Summary: We will not investigate Ms X’s complaint that the Council wrongly issued her with Penalty Charge Notices. This is because it was reasonable for Ms X to appeal to London Tribunals.
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City of Wolverhampton Council (26 009 478)
Statement Closed after initial enquiries School admissions 11-Aug-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.