Decision search
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North Tyneside Metropolitan Borough Council (25 013 003)
Statement Upheld Charging 11-Aug-2026
Summary: Mr X complained on behalf of his grandmother, Mrs X, that the Council gave incorrect advice and wrongly charged for her care. Mrs X was overcharged because the Council failed to action a request to cancel visits. During the investigation, the Council accepted fault, apologised, applied a credit of £367.64 to Mrs X's account, issued a revised invoice and reminded staff to clearly explain financial assessments, care package implementation and charging arrangements before care begins. I am satisfied these actions provide a suitable remedy for the injustice caused and make no further recommendations.
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London Borough of Croydon (25 013 873)
Statement Upheld Homelessness 11-Aug-2026
Summary: Miss X complained about the Council’s handling of her homelessness and housing applications following her approach to the Council as a survivor of domestic abuse. She said the Council’s actions caused significant avoidable distress to her and her children which led to a deterioration in their mental health. Miss X said the Council’s actions also meant she and her children had to sofa surf for months. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy, and contact Miss X to discuss the provision of suitable temporary accommodation.
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Leeds City Council (25 015 123)
Statement Upheld Homelessness 11-Aug-2026
Summary: The Council was at fault for not accepting a homelessness application sooner from Mr X. As a result Mr X spent around a month longer than he should have in accommodation which was not suitable for his child. The Council agreed to apologise and make a payment to reflect the extra time spent in unsuitable accommodation.
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Surrey County Council (25 015 433)
Statement Closed after initial enquiries Special educational needs 11-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to provide education to Mrs X’s son since 2018. Part of the complaint is late and part carries appeal rights that it is reasonable for Mrs X to use.
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Essex County Council (25 015 445)
Statement Upheld Special educational needs 11-Aug-2026
Summary: Based on current evidence Council was not at fault for the education provision in place for Y but it delayed completing an education, health and care needs assessment. That caused Miss X frustration and uncertainty. An apology and payment to Miss X is satisfactory remedy.
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London Borough of Brent (25 015 772)
Statement Upheld Antisocial behaviour 11-Aug-2026
Summary: Mr X complained the Council did not take appropriate action following his reports of anti-social behaviour. Mr X says this impacted his physical health and emotional wellbeing. We find the Council at fault which caused injustice. The Council has agreed to apologise, make a payment and take service improvement action to remedy the injustice.
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Hertfordshire County Council (25 016 047)
Statement Closed after initial enquiries Special educational needs 11-Aug-2026
Summary: Mr X complained the Council did not provide the provision set out in his child’s Education Health and Care Plan. Mr X said this caused his child to miss education and caused him avoidable distress. We have ended our investigation because we cannot investigate matters which can be considered by a Tribunal.
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Statement Closed after initial enquiries Allocations 11-Aug-2026
Summary: We will not investigate this complaint about Mr X’s temporary accommodation. This is because Mr X did not bring his complaint to us within twelve months of becoming aware of the issue.
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Hampshire County Council (25 016 312)
Statement Upheld Special educational needs 11-Aug-2026
Summary: The Council has acknowledged it was at fault, because it did not secure elements of an education, health and care plan, as the law requires. It has already offered a remedy to the complainant for this, but has increased this offer upon our recommendation.
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Royal Borough of Kingston upon Thames (25 017 356)
Statement Closed after initial enquiries Councillor conduct and standards 11-Aug-2026
Summary: We will not investigate Mr X’s complaint about the way the Council considered his complaint that a councillor breached the code of conduct. We are unlikely to find fault in the Council’s actions. Also, we will not investigate his complaint about the actions of a housing officer as further investigation is unlikely to lead to a different outcome.