Decision search
Your search has 59746 results
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Reading Borough Council (25 016 228)
Statement Closed after initial enquiries Assessment and care plan 12-Aug-2026
Summary: Mr X complained the Council failed to recognise his role as an unpaid carer and did not provide a carer’s assessment or support. We cannot investigate this complaint as Mr X has sought a remedy by proceedings in court.
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Essex County Council (25 016 722)
Statement Upheld Charging 12-Aug-2026
Summary: Ms X complained the Council wrongly refused to treat the costs associated with her assistance dog as Disability Related Expenditure. The Council failed to properly consider her request. This was fault and caused Ms X uncertainty, frustration and time and trouble. The Council agreed recommended actions to remedy the injustice caused.
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London Borough of Brent (25 017 030)
Statement Closed after initial enquiries Allocations 12-Aug-2026
Summary: We will not exercise discretion to investigate Mr X’s complaint about the Council’s handling of his housing application in 2023 and 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Camden (25 017 078)
Statement Upheld Homelessness 12-Aug-2026
Summary: Ms X complained about the way the Council dealt with her homeless application. We found the Council’s delay in progressing Ms X’s application and in reaching a decision is fault. This fault did not cause Ms X an injustice.
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London Borough of Hackney (25 017 544)
Statement Closed after initial enquiries Allocations 12-Aug-2026
Summary: We will not investigate this complaint about how the Council helped Mr and Mrs X when they had to leave their home and the priority awarded to their application for social housing. Part of the complaint is late and there is no good reason to consider it now. There is not enough evidence of fault in the remaining matters to justify investigation.
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Tameside Metropolitan Borough Council (25 018 157)
Statement Closed after initial enquiries Homelessness 12-Aug-2026
Summary: We will not investigate this complaint about Ms X’s housing. This is because there is not enough evidence of fault to justify further investigation and we cannot achieve the outcome Ms X wants.
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Essex County Council (25 018 721)
Statement Upheld Special educational needs 12-Aug-2026
Summary: The Council was at fault for delay assessing Mrs X’s child, W, for an Education, Health and Care Plan and for failing to give Mrs X the information she needed to make an informed choice about whether to commission a private educational psychologist assessment. This caused Mrs X frustration and uncertainty, meant W missed out on provision they should have had and meant Mrs X paid for the assessment unnecessarily. The Council will make symbolic payments and reimburse Mrs X. It is already taking suitable action to prevent fault in future.
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Manchester City Council (25 020 006)
Statement Closed after initial enquiries Homelessness 12-Aug-2026
Summary: We will not investigate this complaint about Mr X’s housing because there is not enough evidence of fault to justify further investigation.
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London Borough of Barnet (25 020 138)
Statement Closed after initial enquiries Allocations 12-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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Slough Borough Council (25 020 676)
Statement Closed after initial enquiries Allocations 12-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application to the housing register. There is insufficient evidence of fault which would warrant an investigation.