Decision search
Your search has 59746 results
-
London Borough of Barking & Dagenham (25 025 297)
Statement Closed after initial enquiries Council tax 12-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to respond to Miss X’s request to amend her council tax payment date and its decision to issue a final notice and court summons due to unpaid council tax. This is because there is insufficient injustice to warrant an investigation.
-
Statement Closed after initial enquiries Planning applications 12-Aug-2026
Summary: We will not investigate this complaint about the way the Council considered a planning application before granting planning permission. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. Also, we cannot achieve the outcome Mr X is seeking.
-
East Sussex County Council (25 025 888)
Statement Closed after initial enquiries Special educational needs 12-Aug-2026
Summary: We cannot investigate this complaint about the Council’s decisions not to carry out an Education, Health and Care needs assessment for her child because she has exercised her right of appeal to the Tribunal. We will not investigate Mrs X’s complaint about the Council’s refusal to provide alternative educational provision for her child because the complaint is late and it would have been reasonable for Mrs X to raise it with us sooner.
-
Solihull Metropolitan Borough Council (25 026 476)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Aug-2026
Summary: We will not investigate this complaint about local housing allowance and discretionary housing payments. Local housing allowance is not an administrative function of the council, and the remaining injustice is not significant enough to warrant an investigation.
-
Hertfordshire County Council (25 008 877)
Statement Upheld Special educational needs 11-Aug-2026
Summary: Miss X complained about the Council’s failure to provide her child, Z, with school placement, full-time education and with the provision set out in Z’s Education, Health and Care Plan. There was fault by the Council which caused injustice to Z and Miss X. The Council will take action to remedy the injustice caused.
-
Shropshire Council (25 010 087)
Statement Closed after initial enquiries Other 11-Aug-2026
Summary: We will not investigate this complaint about that the Council labelled X as vexatious. This is because any injustice is not significant enough to warrant our further involvement.
-
Leicestershire County Council (25 010 391)
Statement Upheld Special educational needs 11-Aug-2026
Summary: The Council was at fault for delays completing a child’s Education, Health and Care needs assessment and for not putting in place suitable education when the child was out of school. This meant the child had to wait longer to receive the support they were entitled to. The Council agreed to apologise and make payment to recognise the loss of education, uncertainty and delays carrying out the Education, Health and Care needs assessment.
-
London Borough of Merton (25 010 517)
Statement Upheld Special educational needs 11-Aug-2026
Summary: Miss X complained the Council failed to secure a school placement for her child, failed to make suitable education provision, or meet their needs as specified in their Education, Health and Care Plan for a significant period. This caused Miss X significant distress, frustration and uncertainty, and her child missed out on education and support they were entitled to. We found the Council at fault. The Council agreed to apologise, make symbolic payments to recognise the injustice, and take action to improve its service.
-
Herefordshire Council (25 011 334)
Statement Upheld Assessment and care plan 11-Aug-2026
Summary: The Council failed to respond appropriately to requests from a family struggling in their caring role. It delayed addressing escalating risks, failed to coordinate Mr Y’s case effectively and did not ensure continuity of support. It also failed to complete a carer’s assessment. This caused prolonged stress and uncertainty for the family and had a significant impact on Mr Y’s mother and a teenage sibling.
-
Seaham Care Limited (25 012 758)
Statement Upheld Charging 11-Aug-2026
Summary: We will not investigate this complaint that the Care Provider failed to repay an overpayment it owed Mrs Z. The Provider repaid the money during our investigation. Further investigation would achieve nothing worthwhile.