Decision search
Your search has 59746 results
-
Lancashire County Council (25 031 002)
Statement Closed after initial enquiries Child protection 12-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s actions in its handling of her children’s case which is subject to ongoing family court proceedings. This is because there is no sign of fault in the Council’s decision not to consider her complaint until the proceedings have concluded.
-
London Borough of Bromley (25 032 028)
Statement Closed after initial enquiries Parking and other penalties 12-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision on a disabled parking bay application. This is because we are unlikely to find fault in the Council’s decision-making process and there is not a significant personal injustice.
-
Transport for London (25 032 066)
Statement Closed after initial enquiries Licensing 12-Aug-2026
Summary: We will not investigate this complaint about the delay in Transport for London issuing Mr X with a private hire vehicle licence. This is because an investigation would be unlikely to result in a different outcome.
-
City of Bradford Metropolitan District Council (25 012 499)
Statement Upheld Disabled facilities grants 12-Aug-2026
Summary: Mrs X complained on behalf of her husband, Mr X, the Council delayed providing home adaptations and implementing his agreed care and support, leaving him without appropriate support and increasing his reliance on his family. There was fault causing injustice. The Council's delays caused avoidable distress, loss of independence and dignity, increased reliance on family members, and prolonged exposure to a risk of harm. The Council agreed recommended actions to remedy the injustice caused.
-
London Borough of Brent (25 014 049)
Statement Upheld Allocations 12-Aug-2026
Summary: The Council was at fault because it failed to consider Miss X for a direct offer of a wheelchair-accessible property. Also, the Council did not do what it said it would. These faults caused Miss X uncertainty, distress and frustration. The Council will apologise and make a payment to Miss X to remedy the injustice.
-
Devon County Council (25 014 997)
Statement Upheld Alternative provision 12-Aug-2026
Summary: Mrs X complained the Council delayed issuing an Education, Health and Care Plan for her daughter and failed to provide suitable alternative education when she was unable to access school. There was a delay in the EHC Plan process and a failure to consider whether the education available at the mainstream primary school was accessible. A remedy including an apology and a symbolic payment is agreed.
-
Promedica24 (Lancashire) Limited (25 015 202)
Statement Upheld Domiciliary care 12-Aug-2026
Summary: We find fault with the care provider, Promedica24. Its care worker did not follow the correct procedures when Mr W expressed an intention to take his own life. Although Mr W has since died and we cannot therefore remedy any injustice to him, these failings caused avoidable distress to his daughter for which the care provider will apologise and complete service improvements.
-
London Borough of Richmond upon Thames (25 015 519)
Statement Not upheld Child protection 12-Aug-2026
Summary: Ms X complained about the way the Council assessed her family situation. There was no fault in the way the Council considered Ms X’s complaint about this matter.
-
Liverpool City Council (25 015 619)
Statement Upheld Safeguarding 12-Aug-2026
Summary: There was fault in the way the care home provided care to Mr B which meant Mr B suffered neglect in the last days of his life. This also caused- significant distress to Mrs B. There was also fault in the Council’s communication of its conclusion of the safeguarding enquiry adding to Mrs B’s distress. The Council has agreed to apologise and pay a symbolic financial remedy. The Home has been rated as inadequate by the CQC and I will share this decision with the CQC.
-
London Borough of Hounslow (25 015 792)
Statement Closed after initial enquiries Allocations 12-Aug-2026
Summary: We will not investigate this complaint about housing allocations. This is because there is not enough evidence of fault in the Council’s decision making about whether Mr X qualifies to join the housing register to justify investigating. There is not enough injustice to Mr X from delay and communication to justify investigating this in isolation.