Decision search
Your search has 58551 results
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Warwickshire County Council (26 007 173)
Statement Closed after initial enquiries Other 22-Jun-2026
Summary: We will not investigate this complaint about delay by the Council responding to a subject access request. This is because the Information Commissioner is better placed to consider this complaint.
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London Borough of Barnet (26 007 252)
Statement Closed after initial enquiries Planning applications 22-Jun-2026
Summary: We will not investigate this complaint about the Council refusing to provide refunds following the withdrawal of the complainant's planning applications. It is reasonable to expect the complainant to have contacted us sooner about the first application and, in any event, there is insufficient evidence of fault by the Council.
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London Borough of Croydon (25 009 604)
Statement Upheld Homelessness 21-Jun-2026
Summary: The Council was at fault. It failed to ensure the interim accommodation offered met Mr X’s wife, Mrs X’s medical needs. It also failed to complete a suitability review within 56 days which delayed securing suitable temporary accommodation. It also delayed its stage two complaint response to Mr X. These failings caused Mr and Mrs X avoidable distress, uncertainty, and prolonged unsuitable living conditions. The Council was not at fault for refusing to review the suitability of the accommodation. The Council agreed to apologise, make a payment, and implement service improvements to remedy the injustice caused.
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Norfolk County Council (25 009 615)
Statement Not upheld Alternative provision 21-Jun-2026
Summary: Ms X complained the Council failed to secure suitable education for Y, meaning he is behind where he should be in his learning. We do not find fault with the steps the Council took to secure education for Y.
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Leeds City Council (25 009 644)
Statement Closed after initial enquiries Allocations 21-Jun-2026
Summary: We will not investigate Ms X’s complaint about its actions after she reported anti-social behaviour because there is insufficient evidence of fault causing sufficient injustice to justify our involvement. We cannot investigate part of Ms X’s complaint as it relates to the Council acting as social landlord.
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Derbyshire County Council (25 009 716)
Statement Upheld Special educational needs 21-Jun-2026
Summary: Ms X complained the Council failed to review Y’s Education, Health and Care Plan within statutory time limits and failed to put alternative provision in place for him while he was out of school. The Council was at fault for delay in completing the review and putting alternative provision in place, causing uncertainty and meaning Y missed out on education he was entitled to. The Council has agreed to apologise and make payment to reflect the injustice caused.
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London Borough of Hounslow (25 011 499)
Statement Upheld Special educational needs 21-Jun-2026
Summary: The Council accepted it was at fault for failing to provide occupational therapy and speech and language therapy for Ms X’s child, C. It was also accepted it was at fault for failing to respond to Ms X’s communication and her request for a personal budget. The Council has apologised, made service improvements and offered a financial remedy.
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Lancashire County Council (25 012 750)
Statement Upheld Special educational needs 21-Jun-2026
Summary: There was significant service failure resulting in a fifteen-month delay in issuing a final Education, Health and Care Plan. This caused inconvenience and distress. The Council has agreed a symbolic payment to acknowledge the impact of the fault.
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Devon County Council (25 013 611)
Statement Upheld Special educational needs 21-Jun-2026
Summary: Mr X complains about delays by the Council in assessing his child (Y’s) special educational needs and issuing an Education, Health and Care (EHC) Plan. He says this has affected Y’s education and impacted the family’s mental health. There was fault in the way the Council delayed completing the EHC needs assessment and it still has not issued a final EHC Plan. This has caused significant distress and uncertainty for Mr X and Y has missed education. The Council has agreed to issue a final EHC Plan and make symbolic payments to remedy this injustice.
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Birmingham City Council (25 013 754)
Statement Upheld Refuse and recycling 21-Jun-2026
Summary: Mr X complained the Council has failed to provide a replacement recycling bin and delayed considerably in providing a replacement household waste bin. We found the Council’s delays in providing replacement bins is fault. This fault caused Mr X inconvenience and frustration. The Council will apologise and make a payment to Mr X.