Decision search
Your search has 58551 results
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Statement Closed after initial enquiries Highway repair and maintenance 22-Jun-2026
Summary: We will not investigate this complaint about water from the highway because there is not enough evidence of fault to justify investigating and the courts are better placed to consider the issue.
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Leeds City Council (25 019 541)
Statement Upheld Special educational needs 22-Jun-2026
Summary: We will not investigate Ms X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Ms X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Darlington Borough Council (25 021 072)
Statement Closed after initial enquiries Fostering 22-Jun-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s foster care matter. This is because the Council has dealt with the complaint through the Statutory Complaints Procedure and there is no worthwhile outcome achievable by a further investigation.
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Suffolk County Council (25 021 287)
Statement Closed after initial enquiries Special educational needs 22-Jun-2026
Summary: We will not investigate this complaint about the Council’s conduct at a mediation meeting because there is no worthwhile outcome achievable by our investigation.
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Oxford City Council (25 021 901)
Statement Closed after initial enquiries Other 22-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s business rates accounts. This is because it is unlikely investigation would achieve any worthwhile outcome for Mr X. The Council has already taken the accounts back to an earlier stage and apologised to Mr X and we cannot say it must agree to waive any further business rates it may decide are due at a later date.
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Anchor Hanover Group (25 022 082)
Statement Upheld Residential care 22-Jun-2026
Summary: We will not investigate this complaint about the Care Provider not formally notifying Mrs Y’s family when she became a permanent resident of the care home. The Care Provider has already provided a suitable remedy, via its internal complaints process, for any injustice we would identify if we investigated the matter. Further investigation by us would not achieve a different outcome.
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Milton Keynes Council (25 022 131)
Statement Closed after initial enquiries Council tax 22-Jun-2026
Summary: We will not investigate this complaint about how the Council handled Mr Y’s council tax accounts and enforcement action. This is because there is another body better placed to consider the complaint and it is reasonable to expect Mr Y to use his right to appeal about the matter.
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Worcestershire County Council (25 022 352)
Statement Closed after initial enquiries Special educational needs 22-Jun-2026
Summary: We cannot investigate this complaint about the Council’s choice of placement because the complainant has appealed to the Tribunal and we cannot achieve the outcome she wants.
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Redditch Borough Council (25 022 407)
Statement Closed after initial enquiries Councillor conduct and standards 22-Jun-2026
Summary: We will not investigate this complaint about the handling of a code of conduct complaint against a councillor. There is not enough evidence of fault
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Stoke-on-Trent City Council (25 022 582)
Statement Closed after initial enquiries Child protection 22-Jun-2026
Summary: We will not investigate this complaint about the Council referring to Miss X in a derogatory way. This is because the complaint is late and it would have been reasonable for Miss X to bring it to us sooner.