Decision search
Your search has 59746 results
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London Borough of Lewisham (25 016 466)
Statement Not upheld Homelessness 13-Aug-2026
Summary: Miss X complained about how the Council handled her housing review and complaint about this matter. She said this caused distress for her and her family because they had to continue living in unsuitable housing for longer than needed. We have ended our investigation into this complaint because we have already investigated the matters Miss X complained about and so further investigation would not lead to a different outcome.
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Darlington Borough Council (25 016 833)
Statement Closed after initial enquiries Child protection 13-Aug-2026
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her family before a child protection conference. The Council has already investigated her concerns, identified failings and provided a remedy. Further investigation by us would not lead to a different outcome.
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Sheffield City Council (25 017 517)
Statement Closed after initial enquiries Noise 13-Aug-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her noise nuisance complaint. This is because there is not enough evidence of fault by the Council to justify us investigating.
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Essex County Council (25 017 788)
Statement Upheld School transport 13-Aug-2026
Summary: Miss X complained about the Council’s delays in providing her son, Y, with home to school transport. We find the Council was at fault for its inaccurate communication and for its delay in providing Y with home to school transport. This caused Miss X frustration and upset, and Y missed education and provision. The Council has agreed to apologise to Miss X and make a payment to her.
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Plymouth City Council (25 018 179)
Statement Upheld Charging 13-Aug-2026
Summary: Mr X complains on behalf of Mrs Y that the Council has not dealt with adult social care properly because it has not calculated charges for Mrs Y correctly, causing financial loss. The Council did not calculate charges correctly. Mrs Y’s estate suffered financial loss. The Council should apologise and recalculate Mrs Y’s care costs.
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London Borough of Lewisham (25 019 875)
Statement Closed after initial enquiries Homelessness 13-Aug-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to progress homelessness applications made by Mr X in 2023 and 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Sutton (25 020 394)
Statement Closed after initial enquiries Allocations 13-Aug-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Barnet (25 023 961)
Statement Closed after initial enquiries Enforcement 13-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to take further enforcement action against a neighbouring development. There is not enough evidence of fault in the Council’s decision making process, and we would not be able to achieve the outcome Ms X wants.
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Royal Borough of Kingston upon Thames (25 024 024)
Statement Upheld Homelessness 13-Aug-2026
Summary: We have upheld Ms X’s complaint that the Council did not properly consider whether her temporary accommodation was suitable. The Council has agreed to resolve this by making a new decision which resolves the complaint early. We will not investigate Ms X’s other complaints. Some are late. In relation to more recent events about staff conduct and rent arrears, we could not add to any previous investigation by the organisation.
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Wiltshire Council (25 024 122)
Statement Closed after initial enquiries Special educational needs 13-Aug-2026
Summary: We cannot investigate this complaint about the Council’s handling of a child’s Education, Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the Ombudsman cannot intervene where the right to appeal has been used. We will not investigate part of the complaint because it is reasonable for the complainant to raise these matters in court. We will not investigate part of this complaint as we could not add to the Council’s previous investigation.