Case Ref: 21 001 264 Category: Adult care services Sub Category: Domiciliary care

• The Council has agreed to review the overall standard of care provide by care agency and share with us any further improvements it finds necessary.

Case Ref: 21 000 298 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council agreed to review its processes for accessing emails sent to staff in its anti-social behaviour teams who are on long-term leave to ensure massages are reviewed and acted on appropriately.
• The Council agreed to remind staff in its anti-social behaviours teams about the anti-social behaviour case review process and when they should tell people about this
• The Council agreed to publish the required information about the anti-social behaviour case review process on its website.

Case Ref: 20 014 393 Category: Environment and regulation Sub Category: Noise

• The Council has agreed to produce guidance for staff to ensure complaints of ASB or possible statutory nuisance in parks are reported to the appropriate service.

Case Ref: 20 014 094 Category: Adult care services Sub Category: COVID-19

• Following a complaints investigation, the Council found fault with Seacroft Grange Care Village in areas relating mainly to record-keeping. It recommended actions the Care Home should take to improve. The Council has agreed to provide evidence it monitored the situation to ensure Seacroft Grange Care Village carried out the actions and its record-keeping improved.

Case Ref: 20 010 153 Category: Adult care services Sub Category: Charging

• The Council agreed to provide training to all its staff involved in Care Act financial assessments on the proper legal test for deprivation of assets and how to apply the test correctly.

Case Ref: 20 008 263 Category: Housing Sub Category: Allocations

• The Council will undertake a review of the complainant's case. The review identifywhy the ‘relief duty’ and duty to provide suitable interim accommodation wasnot considered in the complainant's case, as well as whether it was reasonable for herto continue to occupy her property. The purpose of the review will be to identifyseveral service improvements in these areas. The Council will implement theimprovements for the benefit of its customers in the future.

Case Ref: 20 007 058 Category: Planning Sub Category: Enforcement

• The Council accepted it did not routinely record the Chair of the Plan's Panel's reasons for deciding whether to refer a planning application to the Plans Panel. The Council agreed to within three months include in its delegation reports whether the Chair has exercised their discretion and to record their reasons for that decision.

Case Ref: 20 006 777 Category: Adult care services Sub Category: Charging

• Review its procedures for deciding if someone had deprived themselves of assets when calculating their contributions to their care costs. The review should ensure the Council fully explores why someone no longer has an asset and their intentions when disposing of it.
• Provide the Ombudsman with an update on the progress of allowing residents of care placements part-funded by the Council to pay their contributions to the Council and an estimated timescale for completion of the changes.

Case Ref: 20 002 190 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to provide reminders/training to ensure that officers are aware of the need to: • involve the alleged perpetrator in safeguarding investigations, by giving them sufficient information to enable them to understand the concerns and the opportunity to respond with their account of events before reaching any conclusions; and • offer advocacy support to any vulnerable adults, whether the alleged perpetrator or victim, at the outset of any safeguarding investigation.

Case Ref: 19 019 971 Category: Education Sub Category: School transport

• The Council will review its home to school transport forms and decision letters to ensure they are clear about the evidence required from parents
• The Council will provide updated guidance to relevant staff about the correct legal test for considering accompaniment for applications made on SEN/mobility grounds.