Case Ref: 23 021 204 Category: Education Sub Category: Special educational needs

• The Council delayed in concluding an Education, Health and Care (EHC) Needs Assessment. It has agreed to demonstrate that it has reviewed what led to its delay in progressing the child's EHC Needs Assessment and provide details of an action plan to prevent the same issue occurring again.
• The Council has agreed to provide details of action it has taken, or intends to take, to improve its communication with parents and young people.
• The Council has agreed to provide details of action it has taken, or intends to take, to manage any systemic delays in investigating complaints about its Special Educational Needs and Disability (SEND) service.
• The Council has agreed to remind all SEND staff that if they become aware that a parent has electively home educated their child, or intends to - not for reasons of preference but because of concerns their current education is not meeting their child’s needs - that the Council must consider whether it owes that child a section 19 duty.

Case Ref: 23 019 790 Category: Adult care services Sub Category: Transport

• The Council should send written reminders to relevant Council staff to cover the following:ensure arrangements for risk assessments for an individual’s transport arrangements, and the sharing of these with the transport provider, are monitored and not left to drift; andIt should also outline good practice to staff to say that if the Council is unable to carry out actions as communicated to a complainant, it should proactively update them promptly with the reasons why.

Case Ref: 23 019 778 Category: Education Sub Category: Special educational needs

• The Council will provide training to all relevant staff to remind staff of the importance offollowing statutory timescales when completing EHC needs assessments andissuing final EHC Plans, responding to complaints in a timely manner, and goodcommunication and record-keeping. This will help to ensure statutory timescales are met, and people do not experience delays or loss of provision and support.

Case Ref: 23 018 816 Category: Environment and regulation Sub Category: Other

• The Council will issue a reminder to relevant staff about the need to ensure a proper record of actions and decisions is maintained when dealing with enforcement investigations.

Case Ref: 23 018 292 Category: Education Sub Category: Special educational needs

• The Council will:-• remind staff of the importance of providing updates;• remind staff to complete agreed actions within complaint responses;

Case Ref: 23 017 763 Category: Education Sub Category: Special educational needs

• The Council will ensure it provides the correct notifications when a child with an EHC Plan moves into its area.
• The Council will ensure s.19 education is secured where appropriate and intervene when a school fails to make suitable arrangements.
• The Council will ensure it can process funding in a timely way so Section F provision in an EHC Plan is secured.

Case Ref: 23 017 762 Category: Education Sub Category: Special educational needs

• The Council will remind staff dealing with special educational needs cases that where they are aware a child is not attending school, they should consider each individual case and its Section 19 duty in accordance with the relevant law and guidance.
• The Council will remind staff dealing with complaints that they should provide responses within the policy timeframes and if there is any delay in a full response being provided, they should keep complainants updated and informed of a revised timescale.

Case Ref: 23 017 578 Category: Housing Sub Category: Allocations

• The Council will remind housing staff of the Council’s policy when a person is suitable for more than one property.

Case Ref: 23 017 493 Category: Education Sub Category: Special educational needs

• The Council will remind relevant staff of the need to send decision letters telling parents if it will issue an Education, Health and Care Plan.

Case Ref: 23 017 278 Category: Education Sub Category: Special educational needs

• The Council has agreed to develop a long-term plan to address the delay because of Educational Psychologists. This will include taking it to the relevant scrutiny committee or panel and providing the Ombudsman with a copy once complete.