Leeds City Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
69% Complaints upheld by Leeds City Council
69% of complaints we investigated were upheld.
This compares to an average of 77% in similar authorities.
37 upheld decisions
View upheld decisionsAdjusted for Leeds City Council's population, this is
4.6 upheld decisions per 100,000 residents.The average for authorities of this type is
4.8 upheld decisions per 100,000 residents.Statistics are based on a total of 54 detailed investigations for the period between 1 April 2022 to 31 March 2023
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Leeds City Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 27 compliance outcomes for the period between 1 April 2022 to 31 March 2023
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Satisfactory remedies provided by the Council
14% Complaints with satisfactory remedy provided by Leeds City Council
In 14% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 10% in similar authorities.
5 satisfactory remedy decisions
Statistics are based on a total of 37 detailed investigations for the period between 1 April 2022 to 31 March 2023
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Leeds City Council
Councils cannot allow multiple care home contracts to run in tandem
The Local Government and Social Care Ombudsman is cautioning councils against allowing the care homes they work with to have subsidiary contracts with clients following a complaint about Leeds City Council.
Council to look again at summer-born children’s school start date requests
Leeds City Council failed to follow guidance on summer-born admissions when deciding when an August-born girl could start school, the Local Government and Social Care Ombudsman has found.
Distressed Leeds girl left without proper education for months
Leeds City Council left a young girl without proper education for nine months after she started refusing to go to her primary school because of anxiety, the Local Government and Social Care Ombudsman has found.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 23 012 516
Category: Adult care services
Sub Category: Charging
- When planning a man's discharge from hospital to a care placement, the Council did not communicate effectively with the family about how long funding would be in place, and what would happen after the man left hospital. It accepted this during the complaints process and undertook to learn from the complaint and take steps to prevent recurrences. We asked the Council to provide evidence of the work it has done to improve its communication and to prevent similar failings in the future.
Case reference: 23 010 727
Category: Education
Sub Category: Special educational needs
- The Council has agreed to explain what steps it has taken or is taking to ensure it complies with the statutory timescales in the EHC Plan process and its section 19 duty to provide alternative education.
Case reference: 23 009 924
Category: Education
Sub Category: Special educational needs
- The Council will issue written reminders to relevant staff to ensure they are aware of the Council's section 19 duty
Case reference: 23 005 638
Category: Environment and regulation
Sub Category: Trees
- The Council failed to show comments from its nature team were considered before a planning decision was made. The Council agreed to:review its practices, policies and procedures to ensure comments from consultees are properly considered and records kept before condition discharge decisions are made; andensure planning officers are aware of working practices, policies and procedures, including any that result from the review.
Case reference: 23 005 153
Category: Education
Sub Category: Special educational needs
- The Council has agreed to update the Ombudsman on its progress against its plan to address its backlog of requests for Education Health and Care needs assessments.
- The Council has agreed to ensure the Council keeps people awaiting EHC decisions updated about the status of their case.
Case reference: 23 004 572
Category: Planning
Sub Category: Enforcement
- The Council agreed to review its planning systems to ensure they can record information about a member of the public’s disabilities and reasonable adjustments needed who reports a breach of planning consent or is entitled to receive notification of a planning application.
- The Council agreed to review the training of officers in the planning team to ensure they are alert to the need to clarify, explore, and record disabilities and reasonable adjustments when dealing with someone reporting a breach of consent or wanting to make representations.
- The Council agreed to remind officers of the need to send information promptly when requested because of a reasonable adjustment need.
Case reference: 23 003 818
Category: Education
Sub Category: Special educational needs
- The Council has agreed to consider how it monitors annual reviews which it delegates to schools so it can identify potential failings at the earliest opportunity.
Case reference: 23 002 078
Category: Education
Sub Category: Special educational needs
- The Council will remind relevant officers and managers of its statutory duties under Section 19 of the Education Act 1996. This will help to ensure it understands its duties to provide alternative education provision to those eligible.
- The Council will consider reviewing its policies and procedures to ensure it retains oversight and control for its Section 19 duties under the Education Act 1996. This will help to ensure the Council itself has full and proper awareness of what education is being delivered to those who should be receiving alternative education provision.
Case reference: 22 018 184
Category: Adult care services
Sub Category: Residential care
- The Council will work with the care provider, Airedale No 1 Ltd, to review the preceding three month's management monitoring forms and produce an action plan to improve how it records the care it provides to care home residents, including administration of medicine and offers of food and drink.
Case reference: 22 016 275
Category: Education
Sub Category: Special educational needs
- The Council agreed to remind its SEND officers the importance of keeping the parents updated of the EHC plan assessment process.
Last updated: 4 April 2015