Case Ref: 22 013 225 Category: Education Sub Category: Special educational needs

• The Council will review its Local Offer to ensure it has enough mainstream schools, special schools and alternative provision to meet the needs of all children with special educational needs in its area.
• The Council will remind staff responsible for arranging and approving alternative provision for children and young people who are not receiving an education in school, to properly consider whether alternative provision should be provided to meet special educational needs set out in Education, Health and Care Plans.

Case Ref: 22 013 160 Category: Planning Sub Category: Planning applications

• The Council should remind planning officers to check the consistency of committee reports with the supporting documentation provided, particularly in the case of major developments with multiple supporting documents.

Case Ref: 22 004 115 Category: Education Sub Category: Special educational needs

• The Council will reflect on what went wrong in this case and report back to the Ombudsman and the relevant scrutiny committee at the Council on the actions it proposes to take to address any problems it identifies.

Case Ref: 22 009 168 Category: Adult care services Sub Category: Residential care

• The Council has agreed to work with a local adult social care provider it commissions, to issue staff reminders and make relevant amendments to its admission paperwork and procedures to ensure it obtains, as soon as possible, all relevant information:• about any Lasting Power of Attorney or deputyship. • about other family members or significant relationships; and• if relevant, from the commissioning and/or safeguarding authority about any restrictions on contact with anybody involved in the person’s life.

Case Ref: 22 008 353 Category: Environment and regulation Sub Category: Refuse and recycling

• Review the collection point and in writing make the waste collection rules clear

Case Ref: 22 006 743 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will issue a reminder to the crew of the importance of reporting access difficulties.
• The Council will write to residents explaining the issues parking can cause for refuse collections and requesting that they do not park inconsiderately.

Case Ref: 22 006 315 Category: Adult care services Sub Category: Other

• The Council will provide guidance or training for relevant staff about the need to consider whether it should depart from its charging for residential care policy when challenged, keep a clear record of its reasons for not doing so in a particular case, and explain its reasons.
• The Council will review its complaints process to ensure it responds to complaints within its published timescales where possible, and that relevant staff are prompted to update complainants where target timescales cannot be met.

Case Ref: 22 005 982 Category: Benefits and tax Sub Category: Council tax

• The Council has agreed to take steps to ensure that council tax queries are answered within one month, that the right of appeal is explained and that complaints are escalated promptly once a request is made.

Case Ref: 22 003 742 Category: Housing Sub Category: Homelessness

• • The Council has agreed within one month to review its complaint handling to ensure written responses at both stages of the complaints procedure.

Case Ref: 22 003 715 Category: Education Sub Category: Special educational needs

• The Council has agreed to review its system to check that final EHCPs have been issued follow annual reviews.
• The Council will remind staff in the education department of the alternative provision policy and that it applies to all children who are out of school for any authorised absence and attendance is not being enforced.