Case Ref: 19 015 929 Category: Adult care services Sub Category: Transport

• The Council updated its blue badge assessment procedure for people with hidden disabilities.

Case Ref: 19 011 131 Category: Adult care services Sub Category: Other

• Provide a copy of the finalised action plan for improvements in the Adult Social Care Provider's service to Ms C and the Ombudsman. Keep Ms C and the Ombudsman updated when actions are completed and provide a general update at least every six months to confirm what is happening. If Ms C would rather not receive such updates, she should let us know.

Case Ref: 19 010 276 Category: Adult care services Sub Category: Safeguarding

• That the Council ensures that safeguarding investigations involving medication include details of the relevant medication policy or procedure and ensure that it complies with the fundamental standards of care and NICE guidelines. This could be carried out by updating its internal guidelines or emailing the relevant officers to ensure they are aware.

Case Ref: 19 007 071 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 19 007 070 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 19 007 069 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 19 007 068 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 18 016 062 Category: Planning Sub Category: Planning applications

• The Council should review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.