Case Ref: 19 019 971 Category: Education Sub Category: School transport

• The Council will review its home to school transport forms and decision letters to ensure they are clear about the evidence required from parents
• The Council will provide updated guidance to relevant staff about the correct legal test for considering accompaniment for applications made on SEN/mobility grounds.

Case Ref: 19 015 929 Category: Adult care services Sub Category: Transport

• The Council updated its blue badge assessment procedure for people with hidden disabilities.

Case Ref: 19 010 276 Category: Adult care services Sub Category: Safeguarding

• That the Council ensures that safeguarding investigations involving medication include details of the relevant medication policy or procedure and ensure that it complies with the fundamental standards of care and NICE guidelines. This could be carried out by updating its internal guidelines or emailing the relevant officers to ensure they are aware.

Case Ref: 19 007 071 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 19 007 070 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 19 007 069 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 19 007 068 Category: Planning Sub Category: Planning applications

• Review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.

Case Ref: 18 016 062 Category: Planning Sub Category: Planning applications

• The Council should review its procedures to develop as simple and efficient way to succinctly record reasons for approving applications to discharge conditions. The Council should explain to the Ombudsman the action it will take to improve its performance in this area.