Case Ref: 23 005 638 Category: Environment and regulation Sub Category: Trees

• The Council failed to show comments from its nature team were considered before a planning decision was made. The Council agreed to:review its practices, policies and procedures to ensure comments from consultees are properly considered and records kept before condition discharge decisions are made; andensure planning officers are aware of working practices, policies and procedures, including any that result from the review.

Case Ref: 23 005 153 Category: Education Sub Category: Special educational needs

• The Council has agreed to update the Ombudsman on its progress against its plan to address its backlog of requests for Education Health and Care needs assessments.
• The Council has agreed to ensure the Council keeps people awaiting EHC decisions updated about the status of their case.

Case Ref: 23 004 572 Category: Planning Sub Category: Enforcement

• The Council agreed to review its planning systems to ensure they can record information about a member of the public’s disabilities and reasonable adjustments needed who reports a breach of planning consent or is entitled to receive notification of a planning application.
• The Council agreed to review the training of officers in the planning team to ensure they are alert to the need to clarify, explore, and record disabilities and reasonable adjustments when dealing with someone reporting a breach of consent or wanting to make representations.
• The Council agreed to remind officers of the need to send information promptly when requested because of a reasonable adjustment need.

Case Ref: 23 003 818 Category: Education Sub Category: Special educational needs

• The Council has agreed to consider how it monitors annual reviews which it delegates to schools so it can identify potential failings at the earliest opportunity.

Case Ref: 23 002 078 Category: Education Sub Category: Special educational needs

• The Council will remind relevant officers and managers of its statutory duties under Section 19 of the Education Act 1996. This will help to ensure it understands its duties to provide alternative education provision to those eligible.
• The Council will consider reviewing its policies and procedures to ensure it retains oversight and control for its Section 19 duties under the Education Act 1996. This will help to ensure the Council itself has full and proper awareness of what education is being delivered to those who should be receiving alternative education provision.

Case Ref: 22 018 184 Category: Adult care services Sub Category: Residential care

• The Council will work with the care provider, Airedale No 1 Ltd, to review the preceding three month's management monitoring forms and produce an action plan to improve how it records the care it provides to care home residents, including administration of medicine and offers of food and drink.

Case Ref: 22 016 275 Category: Education Sub Category: Special educational needs

• The Council agreed to remind its SEND officers the importance of keeping the parents updated of the EHC plan assessment process.

Case Ref: 22 015 193 Category: Education Sub Category: Special educational needs

• The Council will: •provide clear information that is available to schools, parents and officers on the difference between a place in a mainstream school and in the associated resourced provision. This is to ensure all parties understand the distinction between them both in terms of the support provided and entry requirements;
• •disseminate the learning from this complaint to officers on the importance of supplying factual information in relation to any appeal rights.

Case Ref: 22 015 045 Category: Children's care services Sub Category: Adoption

• Provide training/guidance to staff regarding Foetal Alcohol Spectrum Disorder to ensure provision from all appropriate support providers is considered as part of post-adoption support.
• Ensure all complaints staff are aware of the scope of the statutory complaints procedure in respect of post-adoption support.
• Review the way in which requests for post-adoption support are considered with regard to carrying out adoption support assessments to see if the Council can identify areas where the process may be speeded up and/or streamlined

Case Ref: 22 014 477 Category: Education Sub Category: Special educational needs

• The Council will review its practice around alternative education when section 19 Education Act 1996 applies including staff knowledge is up to date and provision is regularly reviewed for pupils receiving less than full-time provision.
• The Council will respond on the appearance of need to the impact on parent carers of children being out of school for extended periods and offer child in need and parent carer needs assessments.
• The council will ensure it keeps to Education, Health and Care timescales and provides rights of appeals at the earliest opportunity. It will consult a wide range of schools when need cannot be met locally without delay.
• It will provide regular updates to families when there are delays, for example in finding a suitable school.