Case Ref: 22 003 373 Category: Education Sub Category: Special educational needs

• The Council will review its processes to ensure it issues Educational Health and Care plans within statutory timescales.
• The Council will prepare a factsheet for parents setting out the different ways a child can be placed in its care, which provides sufficient information for them to make an informed choice about how to proceed.
• The Council will review its complaints process to ensure that where parts of a complaint come within the scope of the children's statutory complaints process, it will use the statutory process to address the complaint, and to ensure that it responds to complaints either in line with the timescales set out its own complaints policy or in line with the children's statutory complaints process, as appropriate.

Case Ref: 22 002 120 Category: Adult care services Sub Category: Residential care

• The Council has agreed to review the safeguarding process to ensure that delays such as in this case are avoided in future
• The Council has agreed to ensure the Care Quality Commission has been alerted to the Care Provider’s failings in this case
• The Council has agreed to confirm that the actions identified by the safeguarding enquiry and monitoring have been completed

Case Ref: 22 001 012 Category: Children's care services Sub Category: Child protection

• The Council has agreed to review its procedures for when the referring body, such as the NHS, does not provide further information about a safeguarding referral when requested.

Case Ref: 21 017 741 Category: Adult care services Sub Category: Other

• The Council will also issue a reminder to all relevant staff to ensure they comply with the communication protocol.

Case Ref: 21 016 611 Category: Housing Sub Category: Allocations

• The Council will review and communicate to all staff how the it should respond to enquiries about the status of advertised properties. Responses should be consistent with its Policy to supporting customers and promoting self-service options, whilst mitigating risk of providing inaccurate information.
• The Council will remind its officers to only provide accurate information about the availability of properties on its Lettings Scheme or seek information from its local housing offices before providing such information to applicants.

Case Ref: 21 016 501 Category: Transport and highways Sub Category: Other

• The Council agreed to remind its officers to advise customers making an initial request that CCTV evidence is deleted after 31 days and that a formal request by the appropriate person must be made within 28 days of the event.

Case Ref: 21 014 258 Category: Adult care services Sub Category: Disabled facilities grants

• The Council will also remind staff they must assess any adult with the appearance of care and support needs.

Case Ref: 21 013 195 Category: Education Sub Category: Special educational needs

• Tell us what action it will take to ensure that it issues appropriate notification of how it intends proceeding within four weeks of an EHC review meeting. The Council will also ask the organisation who arranges an annual review to keep notes of the meeting in addition to any working document produced.

Case Ref: 21 005 197 Category: Housing Sub Category: Allocations

• The Council will continue implementing improvement to is voids process as identified in the Council’s review of its Lettings Standard Policy and voids processes to ensure it limits delays in re-letting homes which requires repairs.
• The Council will review how it ensures its housing applicants are informed about expected timescales for when advertised properties on its housing register bidding list are ready for let, and how it keeps successful applicants informed about delays due to unforeseen works which may be needed after further surveys of properties.
• The Council will remind its staff of its good practice procedure to pre-inspect homes before tenant’s notice expires to plan any repair works required to avoid delays in its voids process.

Case Ref: 21 001 979 Category: Planning Sub Category: Enforcement

• The Council agreed to review its planning enforcement processes, policies and practices relating to the lawful use of personal data and CCTV evidence, to ensure they are fit for purpose and in line with data protection law. The Council agreed to refer the outcome of its review to the relevant scrutiny committee.