Case Ref: 25 007 175 Category: Adult care services Sub Category: Safeguarding

• The Council will remind relevant staff that when further information is presented to the Council after a safeguarding outcome is reached, that it should communicate with the family whether it has changed the outcome and why. This will provide assurance in future cases that all available evidence has been considered and prevent avoidable distress.

Case Ref: 25 007 120 Category: Education Sub Category: Special educational needs

• The Council will put in place a procedure for identifying and tracking the children not receiving education to ensure there are no lengthy delays putting in place provision.

Case Ref: 25 006 242 Category: Education Sub Category: Alternative provision

• Produce an action plan to demonstrate how the council will meet statutory timescales for annual reviews. (Or show that this is already in place.)
• Review its procedures to ensure that there is a process to ensure children with an Education Health and Care Plan who are taken off a school roll are monitored regularly to ensure that alternative provision is provided within legal timescales.

Case Ref: 25 005 480 Category: Education Sub Category: Special educational needs

• The Council will send us details of the process it follows to ensure children who have Occupational Therapy provision specified in Section F of their Education, Health and Care Plan receive it, even when the Council’s main commissioned therapy provider does not have availability to deliver the services required.

Case Ref: 25 005 252 Category: Education Sub Category: Special educational needs

• The Council will review the way it keeps records for children with Educational, Health and Care Plans. The Council should ensure that all key correspondence is properly filed and available.

Case Ref: 25 003 128 Category: Education Sub Category: Special educational needs

• The Council will write to this office, setting out how it will ensure in future that, when a parent or school notifies the Council of a pupil’s non-attendance, the relevant department is informed and can coordinate follow-up action to ensure children missing from education are identified and their needs are met.
• The Council will consider a formal communication process between its SEND and education welfare teams.
• The Council will review its policies and procedures to ensure it retains sufficient oversight of children missing from education.

Case Ref: 24 023 221 Category: Adult care services Sub Category: Charging

• • Remind relevant staff of the importance of providing as much information as possible about charging for adult social care and the costs of the package of care at the time they arrange the care. And to ensure they make a full record of the advice and information given.

Case Ref: 24 022 753 Category: Adult care services Sub Category: Charging

• Provide evidence of the steps taken by the Council to ensure it keeps families informed about changes in care home charges
• Provide evidence of the steps taken by the Council to ensure it checks with care home managers about their expected rates
• Remind staff to keep proper and appropriate records regarding the negotiation and agreement of care charges

Case Ref: 24 022 393 Category: Transport and highways Sub Category: Parking and other penalties

• The Council will remind staff of the importance of logging reasoning in the ‘attributes section’ of its system. When making a decision regarding a dropped kerb application, the Council's advisors need to fill out an 'attributes section' of its system, which allows the advisor to provide a more detailed reasoning of its decision. The system then issues this to the applicant. Therefore if the advisor does not complete this section, the applicant is not provided a detailed response into the Council's decision which can lead to confusion on how the Council has reached its decision.

Case Ref: 24 021 733 Category: Education Sub Category: Special educational needs

• In writing, remind staff of the importance of keeping Section 19 decisions under review where further information is required.