Case Ref: 20 006 606 Category: Adult care services Sub Category: Residential care

• The Council has agreed to provide evidence of checks on the recommendations made by the safeguarding enquiry and quality monitoring exercise.

Case Ref: 20 004 818 Category: Education Sub Category: Special educational needs

• The Council will carry out an audit of the services offeredto all children of compulsory school age with an EHC Plan who have not attendeda school or a provider of education other than at school for more than 15school days. This will ensure there is an assessment of their educational needsand how they are being met.

Case Ref: 20 001 360 Category: Education Sub Category: Special educational needs

• The Council has agreed to review lessons learned from this complaint anddraw up a plan, with timescales, which should include action to be taken to addressthe failings identified by this investigation in respect of EHC plan review timetables,to avoid recurrence .of those failings.

Case Ref: 20 000 445 Category: Adult care services Sub Category: Assessment and care plan

• The Council will review all relevant discharge planning policies and procedures to ensure they reflect the key practises and principles set out in the 'Ready to go?' and other relevant guidance. This should ensure that: - Patients and carers are involved in the discharge planning process to enable them to make informed decisions about their care; - Staff maintain clear and accurate records, including keeping notes of any discussions with patients and their carers; and - Staff robustly assess a patient's health and social care needs as part of the discharge planning process and develop a clear care plan setting out how these needs will be met in the community. The Council will write to the Ombudsmen to explain the outcome of its review and any work it will be undertaking to improve practises and procedures in this area. The Council will also explain how it will ensure relevant staff are familiar with these practises and procedures.

Case Ref: 20 000 086 Category: Education Sub Category: Special educational needs

• The Council will provide evidence it has reviewed its process for managing annual reviews of education, health and care plans to ensure those reviews are not missed in future.

Case Ref: 19 018 751 Category: Adult care services Sub Category: Domiciliary care

• The Council will remind officers that all safeguarding concerns and complaints should be dealt with within a suitable timescale using the correct process.
• The Council will ensure that all safeguard enquiries are quality assured by team managers before they are closed.

Case Ref: 19 016 759 Category: Adult care services Sub Category: Other

• The Trust, Council and CCG will review all relevant policies and procedures to ensure there is a clear process in place for assessing, and recording, the needs of service users who are entitled to Section 117 aftercare services. This process should ensure that each service user's needs, and how these will be met, are clearly recorded in a robust care plan in accordance with the requirements of the Code of Practice.
• The Trust, Council and CCG will work together to ensure a clear register is maintained of all service users in the area with an entitlement to Section 117 aftercare, This should record when each service user became eligible for Section 117 aftercare and when their next aftercare review should be completed.
• The Trust, Council and CCG will take action to ensure all staff with responsibility for administering, commissioning, assessing for, or providing, Section 117 aftercare have knowledge of revised Section 117 policies, as well as any relevant law and guidance.

Case Ref: 20 003 299 Category: Adult care services Sub Category: Assessment and care plan

• By no later than 11 June 2021, the Council’s Adult social care team will review its processes about the transition of customers between services and allocating social workers without delay. .
• By no later than 11 June 2021, the Council’s Adult Social Care team will review and improve its communications policy to ensure timely and reliable responses to its customers.

Case Ref: 20 002 897 Category: Children's care services Sub Category: Friends and family carers

• The Council will confirm what provision the Light-Touch Service offers and if there are any gaps in provision, how these will be met.

Case Ref: 20 002 815 Category: Education Sub Category: School transport

• The Council will review the sections of its School Transport Policy on fuel allowances. It should make it clear that where a child is eligible for free transport, parents can only be expected to provide the transport themselves where they agree to the arrangement and it does not involve additional costs.