Case Ref: 21 013 721 Category: Other Categories Sub Category: Other

• Ensure that a copy of or link to the Guide to Coroner’s Services booklet is provided to every Interested Person following a death referred to the Coroner
• Provide guidance to staff that case record entries must record the provision of the Guide and should provide an accurate summary of matters discussed over the telephone with Interested Persons
• Provide guidance to staff to ensure its complaint procedures are followed;
• Provide complaint response letter templates to ensure they include reference, where appropriate, to which stage of the complaints process they are issued under and how the complainant may progress their complaint if they are unhappy with the response.

Case Ref: 21 013 183 Category: Education Sub Category: Special educational needs

• The Council has also agreed to provide reminders/training to ensure that staff understand the Council’s duty to offer suitable alternative educational provision when children are out of school and not receiving a full-time education

Case Ref: 21 011 373 Category: Other Categories Sub Category: Other

• Ensure that a copy of or link to the Guide to Coroner’s Services booklet is provided to every Interested Person following a death referred to the Coroner
• Provide guidance to staff that case record entries must record the provision of the Guide and should provide an accurate summary of matters discussed over the telephone with Interested Persons

Case Ref: 21 010 309 Category: Adult care services Sub Category: Charging

• The Council has agreed to review its procedures to ensure it confirms in writing the Council’s position when a care home resident is required to pay a care home direct and the Council’s involvement in paying for care has ended.
• The Council has agreed to review its procedures to ensure it properly considers whether to exercise its discretion when a resident of a care home or their representative is a self funder and requests the Council’s assistance with arranging their care. It should confirm its decision in writing.
• The Council has agreed to remind relevant staff that if an adult requests for their next of kin to be involved and updated on the outcome of a review/needs assessment, and there is no reason to doubt their capacity, this should be done in a timely manner.

Case Ref: 21 009 402 Category: Education Sub Category: School transport

• The Council will review its Education Transport Policy to include information about how it assesses eligibility for applicants who attend their nearest suitable school after having applied ‘late’ for their school place.
• The Council will remind officers who assess transport eligibility of the requirement to consider the availability of school places at the point that places were allocated for the school application in question.

Case Ref: 21 008 070 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind staff of the timescales for reviews of care and support plans, at least every 12 months, and that when someone’s needs have changed, it must carry out a new needs assessment without delay.
• The Council will complete a final version of its amended adult social care practice forum guidance document and share it with relevant staff members.

Case Ref: 21 008 023 Category: Education Sub Category: School transport

• The Council will: review its post-16 education transport policy and revise it to refer to the need to consider whether it is necessary to provide transport; remind officers involved in transport appeals of this requirement; and revise the policy to include details of how the Council measures home to school walking distances.

Case Ref: 21 005 643 Category: Education Sub Category: Special educational needs

• The Council will review its processes to ensure it issues Education Health and Care plans within statutory timescales and within relevant Tribunal time limits, consults appropriately with schools and is open with parents about consultations.
• The Council will review its processes to ensure that where its Special Educational Needs team becomes aware of a child with special needs is out of school it will share that information with relevant teams within the Council so they can consider whether further action is needed to support the child to attend school, take formal action for non-attendance or check that education provided at home is suitable, as needed.

Case Ref: 21 005 470 Category: Education Sub Category: Special educational needs

• The Council will send a memo to officers dealing with children not attending school to remind them it remains the Council’s responsibility for ensuring education provision is in place if a school fails to make alternative provision even if the child remains on the school’s roll.

Case Ref: 21 004 607 Category: Education Sub Category: Special educational needs

• At a senior level, the Council will undertake a detailed review ofthis case. The review exercise will focus on why the complainant's child was not providedsuitable alternative education when he was unable to attend his mainstreamprimary school. Moreover, the Council will review why an EHCP review was notundertaken to inform what provision child needed to make a transition tosecondary school viable. The purpose of the review is to adopt measures toinform service improvements for each area of fault identified in thisstatement. The Council will then provide training to all staff involved in EHCParrangements relating to the Code, specifically when an annual review of anEHCP should be commenced and finalised and issued.