Service Improvements for Essex County Council

There are 138 results

  • Case Ref: 21 008 070 Category: Adult care services Sub Category: Assessment and care plan

    • The Council will remind staff of the timescales for reviews of care and support plans, at least every 12 months, and that when someone’s needs have changed, it must carry out a new needs assessment without delay.
    • The Council will complete a final version of its amended adult social care practice forum guidance document and share it with relevant staff members.

  • Case Ref: 21 008 023 Category: Education Sub Category: School transport

    • The Council will: review its post-16 education transport policy and revise it to refer to the need to consider whether it is necessary to provide transport; remind officers involved in transport appeals of this requirement; and revise the policy to include details of how the Council measures home to school walking distances.

  • Case Ref: 21 005 643 Category: Education Sub Category: Special educational needs

    • The Council will review its processes to ensure it issues Education Health and Care plans within statutory timescales and within relevant Tribunal time limits, consults appropriately with schools and is open with parents about consultations.
    • The Council will review its processes to ensure that where its Special Educational Needs team becomes aware of a child with special needs is out of school it will share that information with relevant teams within the Council so they can consider whether further action is needed to support the child to attend school, take formal action for non-attendance or check that education provided at home is suitable, as needed.

  • Case Ref: 21 005 470 Category: Education Sub Category: Special educational needs

    • The Council will send a memo to officers dealing with children not attending school to remind them it remains the Council’s responsibility for ensuring education provision is in place if a school fails to make alternative provision even if the child remains on the school’s roll.

  • Case Ref: 21 004 607 Category: Education Sub Category: Special educational needs

    • At a senior level, the Council will undertake a detailed review ofthis case. The review exercise will focus on why the complainant's child was not providedsuitable alternative education when he was unable to attend his mainstreamprimary school. Moreover, the Council will review why an EHCP review was notundertaken to inform what provision child needed to make a transition tosecondary school viable. The purpose of the review is to adopt measures toinform service improvements for each area of fault identified in thisstatement. The Council will then provide training to all staff involved in EHCParrangements relating to the Code, specifically when an annual review of anEHCP should be commenced and finalised and issued.

  • Case Ref: 21 000 724 Category: Education Sub Category: Special educational needs

  • The Council will review its complaint handling to ensure it offers a substantive consideration of concerns raised in its formal stage one and two responses. Further, the Council will undertake a detailed review of complainant's case. The review will focus on monitoring EHCP provision where this is provided by an external contractor on behalf of the Council. The purpose of the review is to identify improvements with respect to demonstrating good administrative practice and maintaining quality oversight over delivering EHCP provision.

  • Case Ref: 21 002 413 Category: Education Sub Category: School transport

    • Remind relevant officers of the need to carry out a risk assessment in respect of travel arrangements that involve health and safety issues.

  • Case Ref: 21 002 061 Category: Education Sub Category: School transport

    • The Council has agreed to consider how it records considerations of applications made for school transport in exceptional circumstances. The Council should consider whether it is appropriate to record its reasoning for selecting a transport choice.
    • The Council has agreed to review how it communicates with those it grants discretionary travel to and consider a service improvement to make it clearer how the Council applies the discretionary travel criteria.

  • Case Ref: 21 001 923 Category: Adult care services Sub Category: Charging

    • The Council has agreed to consider a service improvement which would allow staff to deal with requests for payment plans in a timelier manner. This should include the monitoring of requests where applicants are not reachable via phone.

  • Case Ref: 21 001 120 Category: Education Sub Category: School transport

    • The Council agreed to review its practices for school transport driver training to ensure it complies with the statutory guidance.

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