Case Ref: 20 002 075 Category: Children's care services Sub Category: Other

• The Council will remind relevant staff of the need to ensure contemporaneous case recording of their decision making and any information sharing.
• The Council will remind staff of timeframes for placement planning documentation and the need to include essential information relevant to the foster care placement in these.
• The Council will ensure relevant staff are aware of their responsibility to consider complaints under the statutory complaint’s procedure.

Case Ref: 20 001 987 Category: Education Sub Category: School transport

• The Council agreed to review the information it provides to applicants and appellants for home to school transport and consider providing the following: a) Where the decision refusing transport is based on the child not attending the nearest suitable school, the decision letter should say which the nearest school is. b) Where the home to school distance is an issue in dispute in an appeal it should provide appellants with details and maps of the routes in question, as well as the overall distance measurements, as a matter of course.

Case Ref: 20 001 298 Category: Education Sub Category: School transport

• The Council will consider providing information about the routes it has measured to parents appealing against refusal of help with home to school transport as a matter of course when home to school distance is an issue in the appeal. It should provide this information unless there is good reason not to.

Case Ref: 19 021 234 Category: Children's care services Sub Category: Child protection

• The Council will remind all relevant staff about the importance of ensuring that information shared with third parties during child protection proceedings should be evidence based.

Case Ref: 19 020 833 Category: Children's care services Sub Category: Child protection

• The Council has agreed to: • to remind all child protection staff about the importance of meeting the timescales for risk assessments and child protection visits.
• • complete amendments to the supervision form on the Social Care recording system, setting out how statutory records will be checked and monitored during supervision sessions with managers.
• • audit all open cases as part of the supervision process to ensure statutory visits have not been delayed or missed. Action should immediately be taken on any case where a visit has been missed or delayed to ensure the safety of the child concerned.

Case Ref: 19 020 100 Category: Adult care services Sub Category: Charging

• The Council has agreed to review the policy it recently adopted about residential care home top-up fees.
• The Council will repay 8 of the 12 week top up fee deposits, to those clients who had to pay this to the Council, under its new residential care charging policy, before they could enter into a top up agreement with the Council.
• The Council has agreed to provide more information on its website about its charging policy, choosing care home accommodation and paying top up fees.

Case Ref: 19 019 873 Category: Transport and highways Sub Category: Highway repair and maintenance

• The Council has agreed to review its process for passing over reports of defects or inadequacies at a roadworks site to its investigatory inspectors to ensure the information received by the inspectors is correct to ensure that inspections take place at the correct site.

Case Ref: 19 018 252 Category: Adult care services Sub Category: Charging

• The Council has agreed to remind its adult social care stuff of the importance to provide sufficient, clear and comprehensive information about charging and the financial assessment before the care package starts, and sufficiently record this conversation. This should include a reasonable estimate of likely costs if a financial assessment has not been completed yet.

Case Ref: 19 017 612 Category: Education Sub Category: Special educational needs

• The Council agreed to take steps to ensure staff keep families informed of progress in the Education Health and Care Plan process and discuss the option with parents of issuing a Plan before school consultations are complete in case they wish to appeal.

Case Ref: 19 016 789 Category: Environment and regulation Sub Category: Other

• The Council agreed to review its procedure for community engagement on local flood management schemes at the pre planning application stage. The aim of the review being to ensure such engagement is part of the forward plan for a scheme and takes place in timely, effective, and proportionate manner.