Case Ref: 21 002 413 Category: Education Sub Category: School transport

• Remind relevant officers of the need to carry out a risk assessment in respect of travel arrangements that involve health and safety issues.

Case Ref: 21 002 061 Category: Education Sub Category: School transport

• The Council has agreed to consider how it records considerations of applications made for school transport in exceptional circumstances. The Council should consider whether it is appropriate to record its reasoning for selecting a transport choice.
• The Council has agreed to review how it communicates with those it grants discretionary travel to and consider a service improvement to make it clearer how the Council applies the discretionary travel criteria.

Case Ref: 21 001 923 Category: Adult care services Sub Category: Charging

• The Council has agreed to consider a service improvement which would allow staff to deal with requests for payment plans in a timelier manner. This should include the monitoring of requests where applicants are not reachable via phone.

Case Ref: 21 001 120 Category: Education Sub Category: School transport

• The Council agreed to review its practices for school transport driver training to ensure it complies with the statutory guidance.

Case Ref: 21 000 364 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to publish a revised version or addendum to its existing policy to its policy on charging clients with social care needs. This will give advice to officers on what action to take when an error by the Council results in a charge for carewhich the recipient will not be expecting and on what action they should take wheresomeone being charged for care may be identified as being particularlyvulnerable or distressed by its invoices.

Case Ref: 21 000 281 Category: Education Sub Category: School transport

• The Council agreed to change the wording of its Education Transport Policy to make it clear that, while it normally expects school transport appeals to be made in writing, there are circumstances in which it will consider appeals by other means.

Case Ref: 21 000 206 Category: Adult care services Sub Category: Domiciliary care

• The Council has agreed to remind its care provider, ECL, of the need to complete a body map at the start of the care package and to ensure it maintains copies of records in line with regulation 17 and that it has procedures in place to retrieve records when service users have died.
• The Council has agreed to remind officers of the need to ensure they consider which next of kin to consult as part of a safeguarding investigation and to notify them of the outcome and provide guidance or training to relevant council staff of the need to investigate safeguarding enquiries in line with relevant law and guidance.
• The Council has agreed to review any local discharge planning policies and procedures to ensure they reflect the key practices and principles set out in the ‘Ready to go?’ guidance. This should ensure the following: Patients and care workers are involved in the discharge planning process to enable them to make informed decisions about their care; Staff maintain clear and accurate records, including keeping notes of any discussions with patients and their care workers; Staff robustly assess a patient’s health and social care needs as part of the discharge planning process and develop a clear care plan setting out how these needs will be met in the community. The Council should write to the Ombudsman to explain the outcome of the review and any work it will be undertaking to improve practices and procedures in the area. They should also explain how they will ensure relevant staff are familiar with these practices and procedures.

Case Ref: 20 013 640 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to share the lessons learned with its adult social care assessors.

Case Ref: 20 012 796 Category: Adult care services Sub Category: COVID-19

• The Council agreed to remind staff of the need to consider the individual circumstances when a request for disability related expenditure is received.
• The Council agreed to clearly record the reasons for decisions to approve or refuse disability related expenditure.