Case Ref: 19 018 751 Category: Adult care services Sub Category: Domiciliary care

• The Council will remind officers that all safeguarding concerns and complaints should be dealt with within a suitable timescale using the correct process.
• The Council will ensure that all safeguard enquiries are quality assured by team managers before they are closed.

Case Ref: 19 016 759 Category: Adult care services Sub Category: Other

• The Trust, Council and CCG will review all relevant policies and procedures to ensure there is a clear process in place for assessing, and recording, the needs of service users who are entitled to Section 117 aftercare services. This process should ensure that each service user's needs, and how these will be met, are clearly recorded in a robust care plan in accordance with the requirements of the Code of Practice.
• The Trust, Council and CCG will work together to ensure a clear register is maintained of all service users in the area with an entitlement to Section 117 aftercare, This should record when each service user became eligible for Section 117 aftercare and when their next aftercare review should be completed.
• The Trust, Council and CCG will take action to ensure all staff with responsibility for administering, commissioning, assessing for, or providing, Section 117 aftercare have knowledge of revised Section 117 policies, as well as any relevant law and guidance.

Case Ref: 20 003 299 Category: Adult care services Sub Category: Assessment and care plan

• By no later than 11 June 2021, the Council’s Adult social care team will review its processes about the transition of customers between services and allocating social workers without delay. .
• By no later than 11 June 2021, the Council’s Adult Social Care team will review and improve its communications policy to ensure timely and reliable responses to its customers.

Case Ref: 20 002 897 Category: Children's care services Sub Category: Friends and family carers

• The Council will confirm what provision the Light-Touch Service offers and if there are any gaps in provision, how these will be met.

Case Ref: 20 002 815 Category: Education Sub Category: School transport

• The Council will review the sections of its School Transport Policy on fuel allowances. It should make it clear that where a child is eligible for free transport, parents can only be expected to provide the transport themselves where they agree to the arrangement and it does not involve additional costs.

Case Ref: 20 002 075 Category: Children's care services Sub Category: Other

• The Council will remind relevant staff of the need to ensure contemporaneous case recording of their decision making and any information sharing.
• The Council will remind staff of timeframes for placement planning documentation and the need to include essential information relevant to the foster care placement in these.
• The Council will ensure relevant staff are aware of their responsibility to consider complaints under the statutory complaint’s procedure.

Case Ref: 20 001 987 Category: Education Sub Category: School transport

• The Council agreed to review the information it provides to applicants and appellants for home to school transport and consider providing the following: a) Where the decision refusing transport is based on the child not attending the nearest suitable school, the decision letter should say which the nearest school is. b) Where the home to school distance is an issue in dispute in an appeal it should provide appellants with details and maps of the routes in question, as well as the overall distance measurements, as a matter of course.

Case Ref: 20 001 298 Category: Education Sub Category: School transport

• The Council will consider providing information about the routes it has measured to parents appealing against refusal of help with home to school transport as a matter of course when home to school distance is an issue in the appeal. It should provide this information unless there is good reason not to.

Case Ref: 19 021 234 Category: Children's care services Sub Category: Child protection

• The Council will remind all relevant staff about the importance of ensuring that information shared with third parties during child protection proceedings should be evidence based.

Case Ref: 19 020 833 Category: Children's care services Sub Category: Child protection

• The Council has agreed to: • to remind all child protection staff about the importance of meeting the timescales for risk assessments and child protection visits.
• • complete amendments to the supervision form on the Social Care recording system, setting out how statutory records will be checked and monitored during supervision sessions with managers.
• • audit all open cases as part of the supervision process to ensure statutory visits have not been delayed or missed. Action should immediately be taken on any case where a visit has been missed or delayed to ensure the safety of the child concerned.