Case Ref: 24 016 518 Category: Education Sub Category: Special educational needs

• The Council agreed to remind its special educational needs staff that the Council is responsible for securing all the provision in a child or young person’s Education Health and Care Plan and should intervene if there is evidence to show support is not being provided.
• The Council agreed to remind relevant staff of the importance of recording correct information about people and that they should take care to ensure the information they record is accurate.

Case Ref: 24 015 623 Category: Adult care services Sub Category: Assessment and care plan

• The Council identifies the action it needs to take to ensure:a) its officers recognise the need to urgently review care needs;b) care providers, already providing Council commissioned care for an individual, do not enter into private arrangements to provide care for that individual which should be funded by the Council under the Care Act.

Case Ref: 24 014 730 Category: Education Sub Category: School transport

• The Council will provide a summary of the measures it has taken as part of the performance improvement plan for the taxi company.
• The Council will review its complaint handling process when the complaint is about an organisation or private company delivering services on the Council’s behalf to ensure the third party’s response forms part of the Council’s complaint process. The Council will also ensure when responding to these complaints it addresses the issues raised and offers suitable remedies including service improvements.

Case Ref: 24 012 120 Category: Education Sub Category: Special educational needs

• Share the learning from this complaint with the school which is that the provision set out in section F should be made from the date of a pupil’s final Education, Health and Care Plan or from the date they start at the school (if later).

Case Ref: 24 010 899 Category: Education Sub Category: Special educational needs

• The Council will introduce a system of regular updates for parents and young people waiting for EHC needs assessments. The Council will decide on their frequency and content. The Council will provide the evidence that this has happened.

Case Ref: 24 009 890 Category: Education Sub Category: Special educational needs

• By 15 October 2025 the Council should outline what improvements Provide Children and Family Services has made to improve the provision of equipment to children with special educational needs.The Council should outline what improvements Provide has made or will make to its orthotics and occupational therapy services to prevent a shortfall in service that occurred in this case. The Council should outline how it will monitor the above improvements on a regular basis.

Case Ref: 24 003 413 Category: Adult care services Sub Category: Other

• The Council will identify the reasons why a section 117 aftercare plan was not completed in this case. It will explain what action it will take to prevent a recurrence of this fault.

Case Ref: 24 013 546 Category: Transport and highways Sub Category: Highway repair and maintenance

• The Council has agreed to using this complaint as a case study, issue a briefing note to remind staff of its duty to provide reasonable adjustments.

Case Ref: 24 008 605 Category: Education Sub Category: Special educational needs

• The Council will review its procedures to ensure actions required after an annual review are carried out within the legal timeframe.

Case Ref: 24 007 940 Category: Education Sub Category: Special educational needs

• Share this decision with relevant staff responsible for maintaining EHC Plans,particularly around transition to different phases of education.
• Share this decision with relevant staff responsible for dealing with complaints about provision not made under an EHC Plan and remind them that the Council remains responsible for provision under a Plan.