Case Ref: 22 009 279 Category: Planning Sub Category: Planning applications

• The Council agreed to review procedures so a proper, considered decision is promptly reached about whether planning consent is needed for a site, when looking at future locations for temporary site compounds.
• The Council agreed to review its practices so evidence continues to be available in the event of an officer leaving the Council.

Case Ref: 22 006 917 Category: Children's care services Sub Category: Disabled children

• The Council will tell the Ombudsman what steps it has taken or will take to address the complaint-handling faults found during the investigation under the statutory children’s social care complaints procedure. These are to ensure:•stage 2 investigations are started within the required timescales;•the service area complained about sends a representative to the stage 3 Review Panel hearing.

Case Ref: 22 005 526 Category: Adult care services Sub Category: Domiciliary care

• The Council should check the action plan of the service provider which was agreed as a result of a safeguarding investigation, and report back to us on the quality monitoring visit. The Council should also ensure the service provider has a system in place to retain records from a service users home, and check the service providers policies around record storage and retention.

Case Ref: 22 001 277 Category: Transport and highways Sub Category: Parking and other penalties

• The Council has agreed to review it policies to ensure it makes it clear people can cite exception circumstances and the Council will consider these in line with its equality duty.
• The Council will remind all staff that they must consider whether there are exceptional circumstances which means they should depart from the Council’s policy in certain cases to prevent an injustice.

Case Ref: 22 000 336 Category: Education Sub Category: School transport

• The Council will provide an update on its ongoing review of its school transport service for Child X and other families. Including any learning and actions taken as a result of this complaint.
• The Council will remind its staff to respond to complaints as set out in the Council’s Corporate Complaints Policy, regardless of whether responses have also been provided by councilors, or commissioned service providers. This is to ensure, once the Council’s internal complaint process has been completed, all complainants have the opportunity to bring their concerns to the attention of the Ombudsman, or other relevant body.

Case Ref: 21 018 413 Category: Children's care services Sub Category: Looked after children

• Council to issue written reminders to relevant staff ensure they are aware of the staying put guidance, specifically in relation to: making sure discussions and decisions arerecorded in meeting minutes, plans and case records and that these arecommunicated to everyone involved.The living together agreement considering and including duration, review, and termination.

Case Ref: 21 017 671 Category: Transport and highways Sub Category: Street furniture and lighting

• The Council will implement a decision making record for bus stop cases.

Case Ref: 21 016 894 Category: Education Sub Category: Special educational needs

• The Council should instruct/train officers not to ask parents to sign transport disclaimers early in the EHC process, before school consultations have established the nearest suitable school. The Council should provide us with evidence it has done this.

Case Ref: 21 016 639 Category: Adult care services Sub Category: Safeguarding

• Remind Premier Care of the importance of accurately recording visit times and assure itself Premier Care is completing records accurately

Case Ref: 21 016 616 Category: Transport and highways Sub Category: Highway repair and maintenance

• The Council’s planned training for enforcement officers should include a reminder of the need to keep those who have reported issues up-to-date with what is happening and to explain target timescales for action.