Decision search
Your search has 54634 results
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Nottingham City Council (25 009 070)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not investigate this complaint about Council tax support as there will be a right of appeal to a Valuation Tribunal.
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North Norfolk District Council (25 009 092)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not investigate this complaint that the Council did not notify the complainant of an extra council tax charge for a second home. This is because there is insufficient evidence of fault by the Council.
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Dudley Metropolitan Borough Council (25 004 985)
Statement Closed after initial enquiries Land 01-Sep-2025
Summary: We cannot investigate this complaint the Council failed to enforce parking restrictions. That is because the law say we cannot investigate when the Council is acting as a social landlord.
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Birmingham City Council (25 005 060)
Statement Closed after initial enquiries Council tax support 01-Sep-2025
Summary: We will not investigate this complaint about council tax support. This is because Ms X could have appealed to a Tribunal and there is insufficient injustice to justify an investigation.
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North Devon District Council (25 005 612)
Statement Closed after initial enquiries Planning applications 01-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late. It is also unlikely we would find fault.
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Sandwell Metropolitan Borough Council (25 005 999)
Statement Closed after initial enquiries Enforcement 01-Sep-2025
Summary: We will not investigate this complaint about the Council approving a planning application for a retaining wall, and the lack of response from building control when the complainant raised subsequent concerns about the wall’s safety. It is reasonable to expect the complainant to have contacted us sooner about the planning application decision, and there is insufficient evidence of fault in the way the Council latterly considered the safety concerns he raised.
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Royal Borough of Windsor and Maidenhead Council (24 021 273)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs P complained about problems with the Council in issuing and amending her young son’s (Child X) Education, Health and Care Plan (EHC Plan), as well as its alleged failure to provide him speech and language therapy. Based on the available evidence, we found the Council delayed issuing an amended EHC Plan and failed to meet with Mrs P to discuss its proposed amendments. We also found the Council failed to secure the therapy provision identified in Child X’s EHC Plans. This caused an injustice to Child X, as well as Mrs P who paid for privately arranged therapy herself. The Council has agreed to our recommendations to remedy this.
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Shropshire Council (25 003 543)
Statement Closed after initial enquiries Planning applications 01-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a listed building consent application. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice, and it is reasonable to expect her to pursue any data protection concerns with the Information Commissioner.
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Cambridgeshire County Council (24 012 374)
Statement Upheld Assessment and care plan 31-Aug-2025
Summary: The Council was at fault for the delay in reviewing Mr X’s adult son, Mr Y’s, needs assessment and care and support plan and for failing to provide overnight respite. It also delayed responding to Mr X’s complaint. This caused Mr X and other family members significant frustration and distress and meant they had to provide unpaid support, without a break, for an extended period. The Council has agreed to apologise to Mr X and make payments to Mr X and other family members. It has also agreed to provide evidence of the improvements it made following Mr X’s complaint including to ensure outstanding cases are reviewed and that there are plans to mitigate risks where reviews identify delays in providing services.
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Chelmsford City Council (24 013 658)
Statement Not upheld Pollution 31-Aug-2025
Summary: Mr X complained about the Council’s investigation into dust nuisance from a nearby business. The Council investigated Mr X’s concerns without fault. It was satisfied the business has taken all reasonable steps to mitigate the dust and that no statutory nuisance exists.