Decision search
Your search has 54634 results
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London Borough of Waltham Forest (24 018 687)
Statement Closed after initial enquiries Trees 31-Aug-2025
Summary: We will not investigate this complaint about damage by a Council owned tree to the complainant’s property. It is reasonable to expect the complainant to go to court.
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Essex County Council (24 018 829)
Statement Upheld Special educational needs 31-Aug-2025
Summary: Mrs X complained about the delay in her son’s (Y) Education Health and Care needs assessment and the Council’s unsatisfactory communication with her. We found fault in the way the Council carried out the Education Health and Care Plan process for Y and how it communicated with her. The Council’s fault caused injustice to Mrs X. The Council has agreed to apologise and make a payment to recognise Mrs X’s distress.
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Birmingham City Council (24 019 353)
Statement Upheld Allocations 31-Aug-2025
Summary: Ms B complained about the Council’s decision to close her housing applications. We find that the Council failed to provide clear information about the documents Ms B needed to provide. This led to the closure of her second application which caused avoidable frustration and inconvenience for Ms B. The Council has agreed to assess her application and backdate her award date if she qualifies to join the register. It has also agreed to apologise and make a symbolic payment to Ms B.
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Transport for London (24 019 918)
Statement Upheld Traffic management 31-Aug-2025
Summary: Mr B complained that Transport for London delayed in responding to his grant application. We find Transport for London at fault for a delay in providing Mr B with the outcome of his application and for providing inconsistent reasons for refusing his application. This caused Mr B uncertainty and frustration. Transport for London agreed to apologise to Mr B to remedy the injustice caused.
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Statement Upheld Special educational needs 31-Aug-2025
Summary: We found the Council delayed acting on a transfer of Miss X’s son’s Education Health and Care Plan when she moved to its area. The Council did not provide a new school place for around 19 weeks and it did not provide her son with alternative education while he was out of school. This caused difficulties for Miss X and her son lost out on education.
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London Borough of Lambeth (24 020 522)
Statement Upheld Homelessness 31-Aug-2025
Summary: Miss X complained the Council failed to ensure adequate repairs were carried out at her temporary accommodation. Miss X also complained the unresolved disrepair issues meant the temporary accommodation provided to her was unsuitable. She said the Council’s actions caused her avoidable distress and negatively impacted her mental health. We found fault by the Council. The Council has agreed to offer suitable alternative accommodation to Miss X and provide her with an apology and a financial remedy.
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Norfolk County Council (25 000 567)
Statement Closed after initial enquiries Charging 31-Aug-2025
Summary: Mrs X complained about the Council pursuing her for her husband’s care fees, despite a social worker telling her his care home place would be free of charge. We will not investigate this complaint.
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London Borough of Hackney (25 000 722)
Statement Closed after initial enquiries Allocations 31-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to investigate the parts of the complaint which refer to matters more than 12 months before we received the complaint. I have seen no evidence to suggest Miss X could not have complained to us sooner.
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London Borough of Islington (25 000 787)
Statement Upheld Homelessness 31-Aug-2025
Summary: We will not investigate Miss X’s complaint the Council took too long to find her permanent accommodation after she became homeless. There is not enough evidence of fault to justify our involvement. However, we have upheld this complaint because the Council did not treat her complaint as a suitability review request. The Council has agreed to resolve the complaint early and provide a proportionate remedy for any injustice caused to Miss X.
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Cambridgeshire County Council (25 001 725)
Statement Closed after initial enquiries Assessment and care plan 31-Aug-2025
Summary: We will not investigate this complaint about adult social care, and the support for a carer. This is because it is a late complaint with no good reasons why the complaint could not have been raised sooner.