Decision search
Your search has 54634 results
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Bristol City Council (25 001 938)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council asked him to provide identification to progress a complaint he made in 2022. This is because the complaint is made late and I see no good reason to consider it now.
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London Borough of Tower Hamlets (25 002 857)
Statement Closed after initial enquiries Allocations 31-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision about Mr X’s housing priority. There is not enough evidence of fault to justify us investigating.
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Lancashire County Council (25 002 927)
Statement Closed after initial enquiries Child protection 31-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to consider his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.
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Lancashire County Council (25 003 205)
Statement Upheld Special educational needs 31-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay.
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Leicester City Council (25 003 207)
Statement Closed after initial enquiries Special educational needs 31-Aug-2025
Summary: We will not investigate Ms M’s complaint about delay by the Council sending her daughter’s education, health and care (EHC) plan to her school, and a telephone conversation about the matter, because the injustice is not significant enough to justify our involvement.
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Southend-on-Sea City Council (25 003 219)
Statement Upheld Special educational needs 31-Aug-2025
Summary: We will not investigate this complaint about the handling of Miss X’s request for an Education Health and Care needs assessment. This is because the Council has agreed a suitable remedy for the impact of its failures on Miss X and her son.
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Sunderland City Council (24 021 492)
Statement Upheld Special educational needs 31-Aug-2025
Summary: The Council was at fault for causing a delay when deciding the support Miss X should receive for her special educational needs. It has already offered suitable remedies for the injustice caused, so we have made no further recommendations.
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Lincolnshire County Council (24 021 587)
Statement Not upheld Refuse and recycling 31-Aug-2025
Summary: Mr and Mrs X complained the Council-run recycling centre refused entry to Mr X despite him holding a van permit, failed to provide any support or an alternative solution to dispose of their large household items and poorly handled their case. We ended our investigation into this complaint as we are unlikely to find fault causing a significant injustice. Additionally, we could not add to the Council’s investigation or achieve anything further.
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Stoke-on-Trent City Council (25 003 662)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate this complaint about the Council allegedly sharing Mr X’s personal and business information with a third party. The Information Commissioner is best placed to consider how the Council handled Mr X’s data, and the county court is best placed to consider his claim for compensation.
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London Borough of Enfield (25 003 818)
Statement Closed after initial enquiries Private housing 31-Aug-2025
Summary: We will not investigate this complaint about the Council’s advice to Mr X’s tenant regarding his possession action and rent arrears. There is insufficient evidence of fault which would warrant an investigation.