Decision search
Your search has 54634 results
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West Sussex County Council (24 018 646)
Statement Upheld Special educational needs 01-Sep-2025
Summary: The Council delayed completing Miss X’s child, Y’s, Education, Health and Care (EHC) Plan and then failed to secure the provision in the Plan. It also failed to arrange suitable alternative provision when Y was unable to attend school. This caused Y to miss out on part of their education and caused Miss X distress, uncertainty and frustration. The Council has agreed to apologise to Miss X and make a payment to recognise the impact of its failings. It will also review its approach to delivering alternative provision when a child cannot attend school.
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Middlesbrough Borough Council (24 018 776)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs X complained the Council failed to provide education for her child Y. She also complained about how it handled Y’s Education, Health and Care Plan. The Council was at fault. Action taken by the Council prior to, and during, the course of, this investigation has provided suitable remedy for the injustice caused to Y. No further recommendations will be made.
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Sandwell Metropolitan Borough Council (24 019 612)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of council tax arrears from 2022 onwards. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate matters which have been subject to court proceedings.
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Statement Closed after initial enquiries Planning applications 01-Sep-2025
Summary: We will not investigate this complaint the Council delayed in processing a planning application. The Council has apologised for the delays and stated what it has done to improve. Therefore, further investigation would not lead to a different outcome.
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Lancashire County Council (25 002 288)
Statement Closed after initial enquiries Charging 01-Sep-2025
Summary: We will not investigate this complaint about delay in acting on the family’s request for her stepfather to return home and about the care he received at the new care home. This complaint is late and there is no good reason to exercise our discretion and investigate.
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Essex County Council (25 002 641)
Statement Upheld Special educational needs 01-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Brighton & Hove City Council (25 003 106)
Statement Closed after initial enquiries Private housing 01-Sep-2025
Summary: Ms X says the Council is wrong in law to treat her ex-lodger as her tenant and reach a decision that Ms X illegally evicted them. We will not investigate. This is because there is insufficient evidence of fault by the Council and also because only the courts can reach definitive legal rulings.
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Buckinghamshire Council (25 003 262)
Statement Closed after initial enquiries Direct payments 01-Sep-2025
Summary: We will not investigate Ms X’s complaint about the support provided to her as a carer between 2020 and 2023 and during recent legal proceedings. Part of the complaint is late and we cannot investigate matters related to court proceedings.
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Essex County Council (25 003 318)
Statement Closed after initial enquiries Other 01-Sep-2025
Summary: We will not investigate Mr X’s complaint about a Council officer’s conduct. We could not add to the Council’s investigation or achieve what Mr X wants.
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Kent County Council (25 003 351)
Statement Closed after initial enquiries Special educational needs 01-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s decision to name a school in her child’s Education Health and Care Plan which Mrs X says cannot meet their needs. We also cannot investigate Mrs X’s concerns about the Council’s conduct during her appeal against the decision. This is because Mrs X has used her right of appeal to the SEND Tribunal and any investigation into these issues would overlap with the role of the Tribunal.