Decision search
Your search has 54634 results
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London Borough of Newham (24 008 894)
Statement Closed after initial enquiries Safeguarding 01-Sep-2025
Summary: We will not investigate this late complaint about how the Council handled adult safeguarding concerns. There is not a good reason for the delay in Miss X complaining to us.
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Manchester City Council (24 012 434)
Statement Upheld Parking and other penalties 01-Sep-2025
Summary: Mr X complained about the Council’s decision to refuse his 2024 application to extend his dropped kerb. The Council accepted it did not consider all the circumstances relevant to Mr X’s application. It agreed to approve Mr X’s application and pay a financial remedy for Mr X’s avoidable frustration and time and trouble.
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London Borough of Brent (24 017 300)
Statement Upheld Safeguarding 01-Sep-2025
Summary: Ms Y says the Council failed to act to safeguard Ms X and failed to carry out a needs assessment or provide Ms X with support. The Council accepts it failed to follow the right process when dealing with the safeguarding concerns raised and the request for a care assessment. That meant Ms X missed out on care support and a move to a safer property for more than two years and Ms Y experienced significant distress. An apology, payment to Ms Y and procedural changes are satisfactory remedy.
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London Borough of Brent (24 017 777)
Statement Upheld Allocations 01-Sep-2025
Summary: We have upheld Mr X’s complaint about how the Council handled his request for a housing suitability review. The Council has agreed to a proportionate remedy for the injustice caused.
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North Northamptonshire Council (24 017 975)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs X complained the Council failed to secure Y’s Education, Health and Care Plan provision after they moved into its area or complete a review of the plan within statutory time limits. We find the Council at fault, causing frustration and uncertainty and meaning Y did not receive the education he was entitled to. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.
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Birmingham City Council (25 009 445)
Statement Closed after initial enquiries Parking and other penalties 01-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is a late complaint and because the complainant could have appealed to the tribunal.
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Salford City Council (25 010 002)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not investigate this complaint about a Council tax discount because there is a right of appeal to a Valuation Tribunal.
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Gateshead Metropolitan Borough Council (25 011 008)
Statement Closed after initial enquiries Highway repair and maintenance 01-Sep-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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City of Bradford Metropolitan District Council (25 011 445)
Statement Closed after initial enquiries Parking and other penalties 01-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to revoke Mrs X’s clean air zone exemption certificate. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Bedford Borough Council (25 011 920)
Statement Closed after initial enquiries School admissions 01-Sep-2025
Summary: We will not investigate Mrs X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.