Decision search
Your search has 54634 results
-
Birmingham City Council (24 015 217)
Statement Upheld Refuse and recycling 31-Aug-2025
Summary: Mr X complained the Council has failed to provide a replacement pod for his recycled paper and cardboard despite first requesting this in April 2022. He also complained the collection crew damaged his recycling bin in December 2024 and the Council has failed to replace it. We found the significant delay in providing a replacement pod amounts to fault. The Council will apologise and make a payment to Mr X.
-
Birmingham City Council (24 015 382)
Statement Upheld Allocations 31-Aug-2025
Summary: Mr B complained that the Council delayed processing his homelessness application, which affected his priority on the housing register. We find that the Council failed to properly deal with Mr B’s homelessness application and delayed awarding Mr B additional priority on the Council’s housing register. The Council has agreed to apologise, backdate Mr B’s housing priority and make a payment to Mr B. It has also agreed to make service improvements.
-
Oldham Metropolitan Borough Council (24 016 215)
Statement Closed after initial enquiries Charging 31-Aug-2025
Summary: We will not investigate this complaint the Council completed an unannounced social care visit. There is not enough evidence of fault to justify our involvement.
-
Wiltshire Council (24 017 754)
Statement Not upheld Charging 31-Aug-2025
Summary: Ms A complained that the Council delayed in moving her mother Ms X to appropriate alternative accommodation and as such has caused personal financial loss to Ms X. We find there was no fault on the part of the Council. No-one had legal authority over Ms X’s finances and no move could be achieved until deputyship was resolved.
-
Birmingham City Council (24 018 222)
Statement Upheld Refuse and recycling 31-Aug-2025
Summary: Mr X complained the Council has repeatedly failed to collect his recycling waste as scheduled since July 2024. We found the Council’s repeated failure to collect Mr X’s recycling when collecting his neighbours’ is fault. This fault has caused Mr X frustration and inconvenience. The Council will apologise and make a payment to Mr X.
-
London Borough of Hackney (25 009 278)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a request for reasonable adjustments. It is late and there is no good reason to exercise discretion and investigate now.
-
City of York Council (25 009 787)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Mrs B’s complaint that the Council wrongly sent her sensitive personal information relating to someone else. This is because Mrs B may complain to the Information Commissioner’s Office which is in the best position to consider this complaint.
-
Sandwell Metropolitan Borough Council (24 018 450)
Statement Upheld Special educational needs 31-Aug-2025
Summary: The Council was at fault as it delayed completing an Education, Health and Care needs assessment for Miss X’s child Y. It was also at fault as it did not properly consider its alternative provision duty when Y was not in school and it poorly communicated and handled Miss X’s complaint. The Council will apologise and make a symbolic payment to Miss X to recognise the avoidable frustration and uncertainty caused by its faults. It will also report back to us on the steps it will take to avoid similar issues from happening again.
-
Oxfordshire County Council (24 018 578)
Statement Upheld Residential care 31-Aug-2025
Summary: Mrs X complained for her husband Mr X about his care in a council-funded care home. We found fault as care did not reflect Mr X’s preferences, he was not supported to walk, he had only infrequent showers and did not get enough opportunities to take part in activities he was interested in. The Council will apologise, make symbolic payments to reflect avoidable distress and complete a review by the quality assurance team.
-
London Borough of Haringey (24 018 580)
Statement Upheld Allocations 31-Aug-2025
Summary: Ms D complains the Council delayed assessing her housing need and providing suitable housing. I have found substantial delays by the Council resulting in Ms D not being provided a reasonable level of assistance for a total of 20 months. During that time she has had to occupy an unsuitable property, is effectively housebound because of stairs to access the property and cannot use the bath. The Council has agreed to pay redress and make service improvements.