Bolton Metropolitan Borough Council (24 017 980)

Statement Upheld Building control 25-Nov-2025

Summary: Mr X complained the Council failed to progress his complaint about a building control breach in a timely manner. The Council took over two years to make any meaningful progress on Mr X’s complaint. This is fault and caused Mr X undue distress, uncertainty and frustration. The Council agreed to apologise to Mr X and make a payment to recognise the distress caused by the delay. We have also made a service improvement recommendation to reduce the risk of reoccurrence.

Mid Suffolk District Council (24 020 433)

Statement Closed after initial enquiries Planning applications 25-Nov-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application. This is because part of the complaint is late. There is not enough evidence of fault in the Council’s enforcement of planning conditions to justify our involvement.

Wiltshire Council (24 023 382)

Statement Upheld Other 25-Nov-2025

Summary: Mr X complained the Council failed to properly notify him of a planning application on a neighbouring property which prevented him from making objections, and subsequently wrongly approved two planning applications which has had significant negative impacts on his wellbeing, his farm and its visitors, the greenbelt and the wider environment. We find the Council at fault for not putting up a site notice to publicise the application, which caused no injustice, and no fault with the Council’s decisions to approve the applications.

North Northamptonshire Council (25 002 348)

Statement Closed after initial enquiries Enforcement 25-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has not suffered significant injustice.

Spelthorne Borough Council (25 005 391)

Statement Closed after initial enquiries Building control 25-Nov-2025

Summary: We will not investigate this complaint about a building control matter. This is because we cannot determine whether the work complained about is compliant with the Building Regulations and we cannot therefore achieve any worthwhile outcome for Mr X.

Tonbridge and Malling Borough Council (25 006 119)

Statement Closed after initial enquiries Planning applications 25-Nov-2025

Summary: We will not investigate this complaint about the Council granting planning permission for a development which the complainant says encroaches onto his property. There is insufficient evidence that fault by the Council has directly caused a significant injustice to the complainant.

Suffolk County Council (25 009 022)

Statement Closed after initial enquiries Planning applications 25-Nov-2025

Summary: We will not investigate Mr X’s complaint about communication delays. There is insufficient injustice caused by the delay to warrant further investigation.

High Peak Borough Council (25 010 622)

Statement Closed after initial enquiries Planning applications 25-Nov-2025

Summary: We will not investigate this complaint about the Council allowing a café to open on bank holidays as a non-material amendment to a planning permission. There is not enough evidence of fault by the Council or injustice to Ms X to warrant investigation by us.

Calderdale Metropolitan Borough Council (25 012 517)

Statement Closed after initial enquiries Enforcement 25-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has appealed to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.

London Borough of Harrow (25 012 549)

Statement Closed after initial enquiries Building control 25-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.