London Borough of Waltham Forest (24 016 596)

Statement Upheld Building control 14-Oct-2025

Summary: Mr B complained that the Council had failed to take action to enforce a section 215 notice regarding the external condition of the property he lives in. We found the Council delayed in reaching a decision not to take enforcement action. This caused Mr B uncertainty and distress. The Council has agreed to apologise to him and make a symbolic payment of £150.

South Norfolk District Council (25 006 043)

Statement Closed after initial enquiries Enforcement 14-Oct-2025

Summary: We will not investigate this complaint about planning enforcement because there is insufficient evidence of fault by the Council and part of the complaint is out of time.

London Borough of Brent (25 006 148)

Statement Closed after initial enquiries Building control 14-Oct-2025

Summary: We will not investigate this complaint that the Council failed to correctly inspect Ms X’s neighbour’s electrical wiring. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

Bristol City Council (25 006 537)

Statement Closed after initial enquiries Planning applications 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to notify Mr X about a planning application for a site near his home. We have not seen enough evidence of fault in the Council’s actions.

Hinckley & Bosworth Borough Council (25 006 636)

Statement Closed after initial enquiries Enforcement 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action and to restrict Mr X’s communications with officers. There is not enough evidence of fault in the Council’s actions.

Northumberland County Council (25 007 330)

Statement Closed after initial enquiries Planning applications 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about how the Council handled an application to install a telecoms pole. This is because there is not enough evidence of fault.

Stafford Borough Council (25 014 567)

Statement Closed after initial enquiries Enforcement 14-Oct-2025

Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints from public bodies such as parish councils.

London Borough of Enfield (24 013 085)

Statement Not upheld Planning applications 12-Oct-2025

Summary: Mrs D complains the Council failed to require assessments as part of the planning application process. I have not found fault by the Council; it acted in line with its policies and procedures.

Dacorum Borough Council (25 008 094)

Statement Closed after initial enquiries Other 12-Oct-2025

Summary: We will not investigate Mr X’s complaint about a planning officer working for the Council entering his home without permission. The remaining injustice is not significant enough to justify investigating.

Wiltshire Council (24 012 477)

Statement Upheld Enforcement 09-Oct-2025

Summary: There was fault by the Council, because of delays in its complaint handling and in its decision to open a planning enforcement investigation. The Council has agreed to apologise for this. However, a delay in sending formal confirmation of the enforcement investigation did not represent an injustice to the complainant; and we have discontinued our investigation, about the way the Council dealt with alleged breaches of a construction management plan, because we cannot make a meaningful finding.