Solihull Metropolitan Borough Council (25 006 678)

Statement Closed after initial enquiries Building control 30-Sep-2025

Summary: We will not investigate Miss X’s complaint about how the Council carried out building control inspections. This is because we do not start an investigation where there is not enough evidence of fault or when an investigation is unlikely to lead to a different outcome.

Isle of Wight Council (25 007 970)

Statement Closed after initial enquiries Enforcement 30-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because the complainant has not suffered significant injustice.

South Hams District Council (25 004 176)

Statement Closed after initial enquiries Planning applications 29-Sep-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen sufficient evidence of fault in the Council’s actions. Also, we cannot achieve the outcome the complainant is seeking.

London Borough of Sutton (25 005 476)

Statement Closed after initial enquiries Planning applications 29-Sep-2025

Summary: We will not investigate this complaint about the Council’s planning considerations. This is because there is not enough evidence of fault, and any injustice is not significant enough to warrant an investigation.

Wigan Metropolitan Borough Council (25 006 288)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control and a retrospective planning application. This is because part of the complaint is late, and the complainant had the right to appeal to the Planning Inspector. It is unlikely we could add to the Council’s response in relation to the remaining issues complained about.

London Borough of Redbridge (24 015 484)

Statement Upheld Enforcement 28-Sep-2025

Summary: Ms F complained on behalf of her mother that the Council failed to deal with possible breaches of planning control and building regulations by her neighbour. We found the Council failed to keep Ms F updated, causing her frustration. The Council has agreed to apologise for this. There was no fault in the way the Council decided there was no breach of planning control or in the actions it took in relation to a building control breach. There was delay and poor record keeping but this did not cause injustice to Ms F or her mother.

Bedford Borough Council (24 022 410)

Statement Closed after initial enquiries Enforcement 28-Sep-2025

Summary: We will not investigate this complaint about how the Council has dealt with a breach of planning control. This is because we are unlikely to find fault.

Torridge District Council (25 008 160)

Statement Closed after initial enquiries Enforcement 28-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

London Borough of Hounslow (25 008 226)

Statement Closed after initial enquiries Planning advice 25-Sep-2025

Summary: We will not investigate this complaint about the service the complainant received from the Council. This is because the complainant has not suffered significant injustice.

Cannock Chase District Council (24 017 632)

Statement Upheld Enforcement 24-Sep-2025

Summary: Mr X complained about the Council’s decision not to take enforcement action against development near his home that he described as an eyesore. We found the Council at fault for imposing an unenforceable condition on the development planning permission. The Council also lacked transparency in communicating with Mr X about its later planning enforcement investigation. To address the distress Mr X was caused by the Council’s faults, it agreed to apologise and make a symbolic payment.