Braintree District Council (24 021 841)

Statement Closed after initial enquiries Enforcement 20-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning enforcement matter. This is because it is unlikely we could achieve any worthwhile outcome for Mrs X. The Council accepts it made an error in closing the initial report in 2023 but has decided the breach complained about does not warrant enforcement action and I have not seen any evidence of fault in the way it reached its decision.

Nottingham City Council (23 002 442)

Statement Upheld Planning applications 20-May-2025

Summary: Mr X complained on behalf of his client, a manufacturing business. Mr X said the Council gave planning consent for a housing development next to his client’s factory without adequately considering how to prevent noise from the factory causing a statutory nuisance to the occupiers of the new housing. We found the Council at fault for how it approved a planning condition designed to protect occupiers of the new houses from the noise of the factory. But we could not say this failing would have resulted in a different outcome for Mr X’s client. However, the fault still caused uncertainty which we consider a form of distress. The Council has accepted these findings and agreed to apologise to Mr X’s client and improve its service to prevent a repeat.

London Borough of Richmond upon Thames (24 023 124)

Statement Closed after initial enquiries Enforcement 20-May-2025

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault. The complainant also had the right to appeal to the Planning Inspector.

Northumberland County Council (25 002 846)

Statement Closed after initial enquiries Planning applications 20-May-2025

Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints made by public bodies.

London Borough of Camden (24 009 653)

Statement Not upheld Planning applications 19-May-2025

Summary: Mr C complained on behalf of a resident’s association about how the Council dealt with a planning application for works to a wall and balustrades. He said this result in the loss of several mature trees and impact residential amenity and the local environment. We found no fault in the way the Council considered the planning application and the objections it received. It therefore reached a decision it was entitled to make.

Isle of Wight Council (24 021 898)

Statement Closed after initial enquiries Planning applications 19-May-2025

Summary: We will not investigate this complaint about the Council’s handling of a planning application and related planning enforcement issues. There is insufficient evidence that any fault in the determination of the application has affected the outcome. The complainant’s concerns about the handling of the planning enforcement issues are premature, as they have not been considered under the Council’s complaints procedure.

Stratford-on-Avon District Council (24 021 031)

Statement Closed after initial enquiries Building control 19-May-2025

Summary: We will not investigate this complaint about the Council’s handling of Planning and Building Control matters relating to the complainant’s development. There is insufficient evidence of fault by the Council, and we are unlikely to achieve a substantively different outcome.

Cheshire East Council (24 022 618)

Statement Closed after initial enquiries Planning applications 19-May-2025

Summary: We will not investigate this complaint about how the Council dealt with an application for a certificate of lawfulness of proposed use or development. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Leicester City Council (24 023 218)

Statement Closed after initial enquiries Building control 19-May-2025

Summary: We will not investigate this complaint about building enforcement because it is reasonable to expect Mr Y to take the matter to court who are better placed to consider the complaint.

Rushcliffe Borough Council (25 000 387)

Statement Closed after initial enquiries Planning applications 19-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to grant planning permission. It is reasonable to expect him to appeal.