London Borough of Merton (25 020 916)

Statement Closed after initial enquiries Building control 09-Jun-2026

Summary: We will not investigate this complaint about how the Council handled a building control matter. This is because we are unable to achieve the outcome the complainant wants. No significant injustice has been caused to the complainant by the Council issuing an enforcement notice.

Torridge District Council (25 022 324)

Statement Closed after initial enquiries Building control 04-Jun-2026

Summary: We will not investigate Mr X’s late complaint about the Council’s handling of planning enforcement matters in 2023. There appear no good reasons why the complainant could not have brought their concerns to us sooner.

Cheshire East Council (25 020 608)

Statement Closed after initial enquiries Building control 04-Jun-2026

Summary: We will not investigate this complaint about the Council charging Mr X an additional building control fee. This is because there is not enough evidence of fault.

South Norfolk District Council (25 010 381)

Statement Not upheld Building control 31-May-2026

Summary: Mr X complained about the Council’s handling of his long-standing building control application for works carried out at his property. We have not investigated most of the complaint as issues are late and Mr X could have complained to us sooner. With the parts considered in time, we did not find the Council at fault.

Devon & Somerset Fire & Rescue Service (25 027 582)

Statement Not upheld Building control 31-May-2026

Summary: Ms X complains the Fire and Rescue Service was at fault in the way it responded to her concerns about fire safety at the building she lives in. The Fire and Rescue Service agreed to carry out a reassessment of fire safety at the building in response to Ms X’s complaint. We have ended our investigation due to the reassessment of the building and the Fire and Rescue Services’ ongoing consideration of Ms X’s concerns.

Plymouth City Council (25 013 644)

Statement Not upheld Building control 31-May-2026

Summary: Ms X complains the Council was at fault in the way it responded to her concerns about the safety of the building she lives. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.

London Borough of Brent (25 020 551)

Statement Closed after initial enquiries Building control 28-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s advice about building control matters. There is not enough evidence of fault to justify us investigating.

London Borough of Southwark (25 019 518)

Statement Closed after initial enquiries Building control 27-May-2026

Summary: We will not investigate this complaint that the Council wrongly issued a completion certificate for a building that does not meet building regulations. We cannot achieve the outcome Mr X is seeking and an investigation will not lead to a worthwhile result.

London Borough of Redbridge (25 022 609)

Statement Closed after initial enquiries Building control 10-May-2026

Summary: We will not investigate this complaint about the Council’s demolition of Mr X’s wall in exercise of its emergency powers under the Building Act 1984. This is because other bodies are better placed to decide whether the Council acted properly and whether Mr X is entitled to compensation.

Liverpool City Council (25 020 007)

Statement Closed after initial enquiries Building control 29-Apr-2026

Summary: We will not investigate this complaint about the Council failing to contact the complainant before it demolished a boundary wall she owns. The court is better placed to consider the substantive matter, and the Council has already taken satisfactory action to address the misinformation subsequently given to the complainant and for delay in the complaint process.