Bournemouth, Christchurch and Poole Council (25 004 091)

Statement Closed after initial enquiries Building control 17-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

North West Leicestershire District Council (24 010 368)

Statement Not upheld Building control 15-Jun-2025

Summary: Mr X complained about the Council’s poor communication, and delays with how it handled his building regulation case and how it dealt with his complaint about its staff conduct. The Council was not at fault in how it carried out its building control duties and in how it dealt with Mr X’s complaint about its staff conduct.

South Norfolk District Council (24 023 016)

Statement Closed after initial enquiries Building control 27-May-2025

Summary: We will not investigate this complaint about events occurring more than ten years ago. The matters complained about are historic and we cannot achieve the outcome the complainant is seeking.

Stratford-on-Avon District Council (24 021 031)

Statement Closed after initial enquiries Building control 19-May-2025

Summary: We will not investigate this complaint about the Council’s handling of Planning and Building Control matters relating to the complainant’s development. There is insufficient evidence of fault by the Council, and we are unlikely to achieve a substantively different outcome.

Leicester City Council (24 023 218)

Statement Closed after initial enquiries Building control 19-May-2025

Summary: We will not investigate this complaint about building enforcement because it is reasonable to expect Mr Y to take the matter to court who are better placed to consider the complaint.

Shropshire Council (23 015 771)

Statement Upheld Building control 18-May-2025

Summary: Mr F complained the Council carried out inadequate inspections of building work completed by his contractor and therefore failed to identify non-compliance with building regulations. We do not find the Council at fault for its inspections. However, we do find it at fault for poor complaint handling. This caused Mr F unnecessary time and trouble, which we consider an injustice. The Council agreed to apologise to Mr F. We considered this provided a fair remedy to the complaint, taking account also of an earlier commitment the Council gave not to charge Mr F for additional building inspections required.

Malvern Hills District Council (24 009 105)

Statement Upheld Building control 13-May-2025

Summary: Mr X complained that the Council did not properly deal with a planning application or enforcement of building regulations compliance. The Council is at fault because its communication to Mr X was not clear. The Council has provided an appropriate remedy.

Torbay Council (25 001 544)

Statement Closed after initial enquiries Building control 12-May-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Bournemouth, Christchurch and Poole Council (24 020 701)

Statement Closed after initial enquiries Building control 11-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council.

Pendle Borough Council (24 021 625)

Statement Closed after initial enquiries Building control 28-Apr-2025

Summary: We will not investigate this complaint about the Council’s failure to scrutinise a planning application before granting planning permission. And in the way it responded to his reports of breaches of building regulations. There is not enough evidence of fault in the Council’s actions to justify an investigation.