London Borough of Redbridge (25 022 609)

Statement Closed after initial enquiries Building control 10-May-2026

Summary: We will not investigate this complaint about the Council’s demolition of Mr X’s wall in exercise of its emergency powers under the Building Act 1984. This is because other bodies are better placed to decide whether the Council acted properly and whether Mr X is entitled to compensation.

Liverpool City Council (25 020 007)

Statement Closed after initial enquiries Building control 29-Apr-2026

Summary: We will not investigate this complaint about the Council failing to contact the complainant before it demolished a boundary wall she owns. The court is better placed to consider the substantive matter, and the Council has already taken satisfactory action to address the misinformation subsequently given to the complainant and for delay in the complaint process.

Durham County Council (25 025 293)

Statement Closed after initial enquiries Building control 29-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to complete a Building Control Inspection and how it handled his complaint. This is because there is not enough evidence of fault to warrant our involvement.

Birmingham City Council (25 017 114)

Statement Closed after initial enquiries Building control 16-Apr-2026

Summary: We will not investigate this complaint about a failure of the Council’s building control team to progress his application or provide him with information. We consider that further information will not lead to a different outcome.

Durham County Council (25 011 842)

Statement Not upheld Building control 14-Apr-2026

Summary: Mr X complained the Council building control did not identify issues with his property, which he said does not meet energy standards. He is also unhappy with communications from the Council. Mr X said this distressed him. We have discontinued our investigation. There is not enough evidence of fault by the Council, and we do not investigate complaint handling and communication concerns, if we are not investigating the substantive complaint.

Milton Keynes Council (25 020 854)

Statement Closed after initial enquiries Building control 14-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council did not properly investigate defects at a neighbouring property, which he says caused damage to his home. This is because further investigation is unlikely to find evidence of fault by the Council.

Somerset Council (25 009 010)

Statement Not upheld Building control 09-Apr-2026

Summary: Mr X complained about how the Council considered his planning and building control concerns regarding works to a building he lives in. We found no fault in the process the Council followed to investigate his concerns. It reached decisions it was entitled to make. Other concerns Mr X has about the standard or cost of works is a civil matter between the property owners.

East Hampshire District Council (25 017 674)

Statement Closed after initial enquiries Building control 07-Apr-2026

Summary: We will not investigate this complaint about the Council sending building act warning letters about a potentially dangerous chimney stack. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Bexley (25 018 247)

Statement Closed after initial enquiries Building control 06-Apr-2026

Summary: We will not investigate this complaint about the Council’s building control service. We consider that further investigation will not lead to a different outcome.

Cumberland Council (25 011 520)

Statement Closed after initial enquiries Building control 23-Mar-2026

Summary: We will not investigate this complaint about the Council’s building control advice because it is out of time with no good reason to exercise discretion.