Malvern Hills District Council (24 009 105)

Statement Upheld Building control 13-May-2025

Summary: Mr X complained that the Council did not properly deal with a planning application or enforcement of building regulations compliance. The Council is at fault because its communication to Mr X was not clear. The Council has provided an appropriate remedy.

Torbay Council (25 001 544)

Statement Closed after initial enquiries Building control 12-May-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Bournemouth, Christchurch and Poole Council (24 020 701)

Statement Closed after initial enquiries Building control 11-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council.

Pendle Borough Council (24 021 625)

Statement Closed after initial enquiries Building control 28-Apr-2025

Summary: We will not investigate this complaint about the Council’s failure to scrutinise a planning application before granting planning permission. And in the way it responded to his reports of breaches of building regulations. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Erewash Borough Council (25 001 039)

Statement Closed after initial enquiries Building control 28-Apr-2025

Summary: We will not investigate Mr B’s complaint that the Council wrongly approved defective building work under the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.

Bromsgrove District Council (25 000 972)

Statement Closed after initial enquiries Building control 16-Apr-2025

Summary: We will not investigate Mr B’s complaint that the Council wrongly approved work which does not meet the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.

City of Doncaster Council (24 015 028)

Statement Not upheld Building control 14-Apr-2025

Summary: Ms X complained the Council issued a completion certificate for her new- build property which she has since discovered does not satisfy the building regulation requirements. We found there is no evidence of fault on the part of the Council.

South Staffordshire District Council (24 022 745)

Statement Closed after initial enquiries Building control 14-Apr-2025

Summary: We will not investigate Miss B’s complaint about defective building work at her new build property. This is because there is not enough evidence of fault by the Council to justify an investigation.

Birmingham City Council (24 021 495)

Statement Closed after initial enquiries Building control 06-Apr-2025

Summary: We will not investigate Mr X’s complaint about a building inspectors work in 2015. There are no good reasons the late complaint rule should not apply.

Salford City Council (24 019 437)

Statement Closed after initial enquiries Building control 02-Apr-2025

Summary: We will not investigate this complaint about inspections carried out by the Council under the Building Regulations. We consider an investigation will not lead to a worthwhile outcome. Also, we will not investigate a complaint about the Council withholding information. It is reasonable to expect the complainant to contact the Information Commissioner’s Office about this matter.