Recent statements in this category are shown below:
Statement Not upheld Building control 05-Dec-2018
Summary: Mrs X has complained about how the Council dealt with her concerns about the building work her neighbour carried out. There is no evidence of fault by the Council.
Statement Upheld Building control 30-Nov-2018
Summary: Mr F complains the Council failed to take effective action in relation to a flue installed at his neighbour's home which contravened the Building Regulations. The Ombudsman has found fault causing injustice.
Statement Not upheld Building control 15-Oct-2018
Summary: Mr X complained the Council has unreasonably refused to issue a completion certificate for building works in his house. Mr X needs the certificate to show the works were carried out in accordance with building regulations. There was no fault in the way the Council made its decision.
Statement Upheld Building control 21-Sep-2018
Summary: Mr X complains the Council failed to properly carry out its building control duties in relation to his newly built property. There was fault by the Council which caused Mr X injustice. The Council had apologised, part refunded professional costs incurred by Mr X and carried out a full review of its Building Control Service. In addition to this action it has agreed to my proposal to pay Mr X £250 in recognition of his time and trouble in pursuing matters and to complete the outstanding work to his property.
Statement Not upheld Building control 16-Aug-2018
Summary: Ms C complains about how the Council dealt with building control matters at a neighbouring development. The Ombudsman will not continue this investigation because the matters complained of are more appropriate for Ms C's own legal action.
Statement Not upheld Building control 13-Aug-2018
Summary: Mrs X complains about the Council's actions in relation to a breach of building regulations. She says she has suffered stress and financial loss as a result. The Ombudsman finds no evidence of fault causing significant injustice in the Council's actions.
Statement Upheld Building control 14-May-2018
Summary: Mr D complains the Council failed to take action against a housing developer when the house his son bought had not been built in accordance with the planning permission. He complains the Council issued a building regulation completion certificate when the house did not comply with the building regulations. There was fault by the Council in the response it gave to the pre-purchase enquiries. This did not cause any injustice to Mr S. There was no fault in the Council issuing a building regulation completion certificate. There was delay in considering the complaint. The Council will apologise and pay Mr D £100 in recognition of that failing. The complaints about the retrospective planning application will not be investigated as they happened too long ago.
Statement Upheld Building control 13-Mar-2018
Summary: Mr X complains the Council has failed to properly investigate or take appropriate action in relation to a dangerous wall on the boundary of his property The Council's failure to confirm its assessment that the boundary wall is not dangerous at the outset, and the lack of clarity and consistency in its communication with Mr X amounts to fault. The Council has agreed to remedy the injustice this has caused.
Statement Upheld Building control 16-Jan-2018
Summary: Mr X says the Council failed to exercise enough control over noise insulation works when a neighbouring property was being converted and so noise from that property has adversely affected him. There was fault by the Council because it gave Mr X a commitment that it would inspect noise insulation while building work was still in progress. It then did not inspect the noise insulation in the manner it committed to. The Council agreed to remedy the injustice to Mr X through a payment of £250 to Mr X.
Statement Upheld Building control 15-Jan-2018
Summary: The Council's failure to properly document how it considered an extension to Mr and Mrs Y's property and determined it does not breach of planning control amounts to fault.