Bromsgrove District Council (25 000 972)

Statement Closed after initial enquiries Building control 16-Apr-2025

Summary: We will not investigate Mr B’s complaint that the Council wrongly approved work which does not meet the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.

City of Doncaster Council (24 015 028)

Statement Not upheld Building control 14-Apr-2025

Summary: Ms X complained the Council issued a completion certificate for her new- build property which she has since discovered does not satisfy the building regulation requirements. We found there is no evidence of fault on the part of the Council.

South Staffordshire District Council (24 022 745)

Statement Closed after initial enquiries Building control 14-Apr-2025

Summary: We will not investigate Miss B’s complaint about defective building work at her new build property. This is because there is not enough evidence of fault by the Council to justify an investigation.

Birmingham City Council (24 021 495)

Statement Closed after initial enquiries Building control 06-Apr-2025

Summary: We will not investigate Mr X’s complaint about a building inspectors work in 2015. There are no good reasons the late complaint rule should not apply.

Salford City Council (24 019 437)

Statement Closed after initial enquiries Building control 02-Apr-2025

Summary: We will not investigate this complaint about inspections carried out by the Council under the Building Regulations. We consider an investigation will not lead to a worthwhile outcome. Also, we will not investigate a complaint about the Council withholding information. It is reasonable to expect the complainant to contact the Information Commissioner’s Office about this matter.

Westminster City Council (24 020 020)

Statement Closed after initial enquiries Building control 18-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the wording on a building control notice. There are no good reasons the late complaint rule should not apply.

City of York Council (24 009 534)

Statement Upheld Building control 11-Mar-2025

Summary: Mr B complained that the Council had failed to take action to investigate a boiler flue in the neighbouring property which appeared to be too close to his boundary. It has also delayed in responding to his complaint and failed to keep in contact with him. We have found fault causing injustice. We agree with the Council’s proposal to investigate the flue now. The Council has also agreed to apologise to Mr B and pay him £150.

Vale Of White Horse District Council (24 016 866)

Statement Closed after initial enquiries Building control 05-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to investigate or put right damage to his property resulting from building work overseen by the Council several years ago. This is because the complaint is late and we could not hold the Council responsible for the damage. We could not therefore achieve any worthwhile outcome for Mr X.

London Borough of Ealing (24 007 517)

Statement Closed after initial enquiries Building control 26-Feb-2025

Summary: We will not investigate this complaint about the Council’s delay in issuing a completion certificate for a loft conversion. There is not enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.

Erewash Borough Council (24 002 986)

Statement Upheld Building control 20-Feb-2025

Summary: We will not investigate this complaint about the Council’s failure to act on Ms X’s concerns that new flats next to her home lack soundproofing and cause noise nuisance. There is not enough evidence of fault in the way the Council considered her complaint. The Council has recognised it delayed in responding to Ms X. This is fault. However, it has apologised for this, and I consider this to be a suitable remedy to this part of the complaint.