Cumberland Council (25 011 520)

Statement Closed after initial enquiries Building control 23-Mar-2026

Summary: We will not investigate this complaint about the Council’s building control advice because it is out of time with no good reason to exercise discretion.

Barnsley Metropolitan Borough Council (25 017 134)

Statement Closed after initial enquiries Building control 19-Mar-2026

Summary: We will not investigate Ms X’s complaint about the accuracy of the Council’s response to her complaint in 2021. This is because it is a late complaint and the Information Commissioner’s Office is best placed to consider requests for information and data accuracy.

London Borough of Merton (25 004 671)

Statement Upheld Building control 11-Mar-2026

Summary: Ms X complained about a Dangerous Structure Notice issued by the Council and its subsequent actions. We have found fault by the Council in its communication with Ms X about the Notice causing frustration and inconvenience. The Council has agreed action to apologise and make a symbolic payment.

London Borough of Brent (25 015 147)

Statement Closed after initial enquiries Building control 10-Mar-2026

Summary: We will not investigate this complaint about how the Council handled a building regularisation application for a House in Multiple Occupation. This is because we are unlikely to find fault by the Council.

Canterbury City Council (25 005 029)

Statement Upheld Building control 04-Mar-2026

Summary: Mr X complained about the advice provided to him by the Council about maintenance work being carried out at his property. He says the Council misinformed him which directly led to the work being delayed. There was then further delay from the Council while it considered his application. During this time, he says that he could not live at the property. We found the Council at fault, and this caused avoidable distress. It will apologise and make payment to Mr X.

Trafford Council (25 005 431)

Statement Closed after initial enquiries Building control 25-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to respond to requests to issue a completion certificate for her extension. The Council has advised Mrs X what information is required. It has offered to write to her again to confirm this or visit her property to progress matters with her and her builder.

Shropshire Council (25 012 794)

Statement Closed after initial enquiries Building control 16-Feb-2026

Summary: We will not investigate this complaint about a planning application and building control. Some elements of the complaint and are late, and there are no good reasons why Mrs X could not have complained sooner. Of the parts that are not late we are unlikely to find fault with the Council.

Peterborough City Council (25 004 145)

Statement Closed after initial enquiries Building control 04-Feb-2026

Summary: We will not investigate this complaint about the Council’s building control service. Mr X says the Council was negligent. We cannot decide whether the Council is negligent. It is reasonable to expect Mr X to ask the courts to consider this matter.

Broadland District Council (24 021 619)

Statement Closed after initial enquiries Building control 29-Jan-2026

Summary: We will not investigate this complaint about the amount charged by the Council for building control services. The information we have seen shows the Council is charging according to its current policy. We have not seen enough evidence of fault to justify an investigation.

South Norfolk District Council (25 012 545)

Statement Closed after initial enquiries Building control 20-Jan-2026

Summary: We will not investigate this complaint about the Council approving building works which the complainant says are defective. It is reasonable to expect the complainant to have complained to us again sooner, and it is unlikely an investigation would achieve a worthwhile outcome for them.