Thanet District Council (25 030 970)

Statement Closed after initial enquiries Building control 05-Aug-2026

Summary: We will not investigate Miss X’s complaint about alleged damage caused by the Council’s contractors to a wall. This is because it would be reasonable for Miss X to ask insurers or the court to consider her claim for damages and costs.

Northumberland County Council (26 001 996)

Statement Closed after initial enquiries Building control 30-Jul-2026

Summary: We will not investigate this complaint about the Council's actions in managing a dangerous structure. This is because further investigation is unlikely to find evidence of fault by the Council

Wyre Borough Council (25 025 006)

Statement Closed after initial enquiries Building control 29-Jul-2026

Summary: We will not investigate Mr X’s complaint about work the Council approved which does not meet building regulations. We do not consider an investigation to be good use of our resources as we cannot achieve the outcome Mr X is seeking.

London Borough of Bexley (26 010 278)

Statement Closed after initial enquiries Building control 26-Jul-2026

Summary: We will not investigate this complaint about a building control refusal. There is no worthwhile outcome achievable for Mr X by our investigation. For the rest, we cannot investigate as the matter is not an administrative function of the Council and the regulator is not a body within our jurisdiction for investigation.

Chichester District Council (25 027 457)

Statement Closed after initial enquiries Building control 22-Jul-2026

Summary: We will not investigate this complaint about the conduct of an enforcement agent in 2023. This is because part of the complaint is late. We cannot investigate court proceedings.

London Borough of Ealing (25 023 928)

Statement Closed after initial enquiries Building control 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to register Mrs X’s building control application. We have not seen enough evidence of fault in the Council’s actions. And we consider it unlikely that further investigation will lead to a different outcome.

Bristol City Council (25 012 005)

Statement Not upheld Building control 13-Jul-2026

Summary: Mr X complained the Council failed to properly respond to his reports of breaches of building control, causing him to lose confidence in the system. We find no fault with the process the Council followed.

London Borough of Hammersmith & Fulham (25 010 859)

Statement Not upheld Building control 09-Jul-2026

Summary: Mr X complained the Council failed to take enough action when his landlord completed works to his property around 2020 which contravened building regulations. We have decided to discontinue this investigation. This is because the complaint was made to us late, and there are no good reasons to exercise discretion to investigate it now.

Birmingham City Council (25 013 262)

Statement Upheld Building control 05-Jul-2026

Summary: Mr X complained the Council’s Building Control wrongly refuses to register valid building regulation notifications which are not submitted directly through a Competent Person Scheme. We found fault by the Council. This is because it has refused to store notifications in line with the Building Regulations 2010 and based its decision on scheme specific membership rules which was not for it to enforce. The Council agreed to apologise to Mr X and take action to enable his, and other installers, valid notifications to be stored in line with the Regulations.

Slough Borough Council (26 001 036)

Statement Closed after initial enquiries Building control 29-Jun-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to approve building work that Mrs X considers did not comply with building regulations. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.