Recent statements in this category are shown below:
Statement Upheld Building control 05-Sep-2019
Summary: Mr C complains the Council failed to issue a building regulations completion certificate for work to his property and he has spent unnecessary time and trouble in pursuing the matter and may have difficulty if he sells the property. The Ombudsman has found fault by the Council in some of its communication with Mr C but considers the agreed action of an apology and £100 are enough to provide a suitable remedy.
Statement Upheld Building control 27-Aug-2019
Summary: Mr C complains the Council failed to record properly and in a timely way 'Competent Person Scheme' notifications and says he has spent unnecessary time and trouble in trying to resolve the matter. The Ombudsman has found some fault by the Council but considers the agreed actions of an apology and monitoring notifications for a set period to identify any common themes requiring action are enough to provide a suitable remedy.
Statement Upheld Building control 28-Jun-2019
Summary: The Ombudsman found fault on Mr P's complaint against the Council about the actions of its building control team. The Council failed to keep proper contact records, failed to identify a failure to comply with Building Regulations during an inspection, and took 4 months to correct this failure. The agreed action remedies the avoidable injustice caused.
Statement Upheld Building control 10-Jun-2019
Summary: Mr X complains the Council has failed to carry out proper inspections or take appropriate action in relation to an unauthorised loft conversion and extension of the shared chimney at an adjoining property. The Council's failure to consider/ record its consideration of whether the works to the chimney complied with the building regulations amounts to fault. This fault has not caused Mr X or his brother a significant injustice.
Statement Upheld Building control 04-Jun-2019
Summary: There was fault by the Council. It did not accept evidence that an outbuilding needed building regulation approval until the complainant had had to complain on several occasions, including the formal complaints process. An apology from the Council, the regularisation of the outbuilding and a payment of £100 for time and trouble seems a satisfactory remedy, subject to further comments.
Statement Upheld Building control 03-Jun-2019
Summary: Mrs X complains a building control officer wrongly advised that the proposed extension to her property should have a raft foundation. The Council's requirement that Mrs X build her extension with raft foundations even though the precise ground conditions were unknown amounts to fault causing an injustice.
Statement Not upheld Building control 17-May-2019
Summary: Mr X complained about the way the Council dealt with building control matters for his extension and planning matters relating to his neighbour's extension. Mr X says the Council caused him stress and inconvenience. We found no fault in the way the Council dealt with building control matters and no injustice was caused by the Council in the way it dealt with other matters.
Statement Not upheld Building control 14-May-2019
Summary: Mr D complains the Council has failed to act on engineering works next to his home. The Ombudsman has discontinued the investigation. There is no evidence any action by the Council has caused Mr D injustice, and if his property suffers any damage in future it would be reasonable for Mr D to pursue a legal claim against his neighbour. Further investigation could not achieve any worthwhile outcome for Mr D.
Statement Upheld Building control 02-May-2019
Summary: The Council's contractor made a mistake in assessing building plans but this this did not cause the injustice claimed by Mr X. The courts have also decided councils should not be liable for economic loss as claimed by Mr X.
Statement Upheld Building control 30-Apr-2019
Summary: Mrs X says the Council failed to act against the people who installed a stair lift in the communal stairway of her building even though the lift does not comply with building regulations. There was unreasonable delay by the Council in making progress with its enforcement investigation. The Council agreed to remedy the injustice to Mrs X through a time and trouble payment.