Wigan Metropolitan Borough Council (24 019 985)

Statement Closed after initial enquiries Building control 25-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

East Cambridgeshire District Council (24 012 397)

Statement Not upheld Building control 21-Aug-2025

Summary: Mr X complained the Council failed to take enforcement action against a developer after installing defective drainage at his home, and failed to pursue the developer for making false representations. He also said the Council signed off the drainage without completing proper checks. We found no fault in the Council’s decision-making processes.

London Borough of Barnet (25 002 650)

Statement Closed after initial enquiries Building control 19-Aug-2025

Summary: We will not investigate this complaint about the wording of the Council’s report following an inspection of the complainant’s property. We consider that further investigation will not lead to a different outcome.

North Northamptonshire Council (24 019 628)

Statement Not upheld Building control 17-Aug-2025

Summary: Mr X complained about the Council’s inadequate building control relating to his property. He said this impacted him financially and impacted his mental health. We have discontinued the investigation. This is a late complaint and there is no good reason to exercise discretion to consider this matter now. The Information Commissioner’s Office is better placed to consider concerns about not providing information.

Torbay Council (24 015 474)

Statement Upheld Building control 10-Aug-2025

Summary: Mr X complained the Council has not taken planning enforcement action to control a development near his home that does not have planning permission. He said the Council delayed its investigation until four years elapsed since the build, then said the work was immune from enforcement. Mr X said his home is overlooked because of the Council inaction and this impacted his mental health. There was fault because the Council lost control of unlawful development at this site, delayed considering Mr X’s concerns and its communication was poor. This frustrated and distressed Mr X. The Council has agreed to apologise, make a financial payment, complete a review of its enforcement service and share this decision with the relevant scrutiny committee.

Coventry City Council (25 001 261)

Statement Closed after initial enquiries Building control 06-Aug-2025

Summary: We will not investigate this complaint about the Council’s alleged failure to correctly file a building completion certificate. The complainant is seeking significant financial compensation. The Ombudsman cannot determine financial liability and it is reasonable to expect the complainant to pursue the matter through the courts.

City of Bradford Metropolitan District Council (25 006 339)

Statement Closed after initial enquiries Building control 05-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Worthing Borough Council (24 019 283)

Statement Closed after initial enquiries Building control 03-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s report of possible breaches of building regulations and delay in responding to his complaint. While the Council’s lack of response and failure to follow the complaint procedure is fault, we consider an investigation will not lead to a worthwhile outcome.

Rotherham Metropolitan Borough Council (24 012 673)

Statement Closed after initial enquiries Building control 30-Jul-2025

Summary: We will not investigate this complaint about how the council dealt with a building control matter. This is because it is unlikely we would achieve a worthwhile outcome for the complainant.

Leicester City Council (25 002 370)

Statement Closed after initial enquiries Building control 30-Jul-2025

Summary: We will not investigate this complaint about Mr X’s complaint about the building regulations fees charged by the Council and the service provided. We have not seen enough evidence of fault in the Council’s actions. Nor do we consider the complainant has suffered a significant personal injustice which warrants our involvement.