Recent statements in this category are shown below:
Statement Upheld Planning advice 15-Feb-2021
Summary: The Council gave Mr X incorrect information about the potential to convert a property to a House in Multiple Occupation (HMO). Mr X bought the property and lost out as a result of the Council's error. We recommended the Council meet a proportion of the costs Mr X incurred as a result of the error.
Statement Upheld Planning advice 29-Jan-2021
Summary: Mr B complained the Council failed to address all the issues he raised when providing him with pre-application advice and gave him wrong information. There is no fault in the pre-application planning advice the Council gave. The Council failed to refer the third pre-application advice request to an external officer though which raised Mr B's expectations. An apology is satisfactory remedy. I have not investigated Mr B's concern about how the Council processed his planning applications as he had a right of appeal.
Statement Upheld Planning advice 15-Dec-2020
Summary: Mr B complained about the Council's consideration of planning matters relating to solar panels and sheds he erected on his land. He considered the Council considered them on the wrong planning basis and charged him too much in planning fees. There was fault in the Council's advice which caused injustice to Mr B. The Council will apologise and refund the extra planning fee paid.
Statement Upheld Planning advice 27-Nov-2020
Summary: Mr X complains the Council gave him misleading pre-planning application advice about a proposed extension at a community centre. Mr X said this led him to spend money on a full planning application which the Council subsequently said it would refuse. The Council was at fault for accepting Mr X's pre-planning application without the required information and for failing to keep proper records. It was however Mr X's choice to proceed with a full planning application. The Council agreed to pay Mr X a total of £357.70 to recognise the frustration, uncertainty and time and trouble caused. It also agreed to explain what service improvements it has carried out to prevent recurrence of the faults.
Statement Not upheld Planning advice 24-Sep-2020
Summary: Mrs C complained about the Council's pre-application planning advice which she says led to unnecessary time and expense in pursuing an application which was unlikely to be successful. The Ombudsman has found no evidence of fault by the Council.
Statement Upheld Planning advice 10-Aug-2020
Summary: Mr X complained the Council's pre-application planning advice was incorrect and the Council had not followed procedure. We have found fault causing delays to Mr X's project. The Council has acknowledged some service failures and has agreed to refund Mr X his planning fees. We consider this to be a satisfactory outcome.
Statement Upheld Planning advice 07-Aug-2020
Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's failure to respond to her pre-application planning enquiry. This is because the Council has provided a suitable remedy for the complaint.
Statement Not upheld Planning advice 31-Jul-2020
Summary: Mr D complains the Council failed to allocate him a serviced plot of land under self-build legislation. He also says the Council wrongly refused his planning application. The Ombudsman has discontinued the investigation. That is because there is no injustice in respect of the self-build issue and Mr D has exercised his right of appeal in respect of the planning decision.
Statement Not upheld Planning advice 24-Jul-2020
Summary: Mr X complained about the Council's handling of planning matters for a change of use of a building. The Ombudsman discontinued his investigation because parts of the complaint were late; concerned legal issues, which were for the courts to determine; and Mr X could reasonably have used his legal appeal rights.
Statement Upheld Planning advice 21-Feb-2020
Summary: Mrs X complained the Authority failed to provide her with written pre-application advice that she had paid for. Despite early, positive assurances from the planning officer, her planning application was eventually refused. Mrs X claims significant sums of money she says were lost as a result of the Authority's actions. We found fault in the way the Authority made its decision, but we do not recommend a further remedy beyond the Authority's offer to refund the fee for pre-application planning advice.