Recent statements in this category are shown below:
Statement Not upheld Planning advice 20-Aug-2019
Summary: Mr X complained about how the Council dealt with his planning application and the advice it provided. There was no fault in the way the Council provided pre-application planning advice.
Statement Not upheld Planning advice 07-Aug-2019
Summary: Mr X complains the Council gave positive pre application advice on the principle of planning and then changed its position in response to Mr Y's planning application. The Ombudsman will not investigate Mr X's complaint at this stage as we could not identify what, if any, injustice the Council's actions have caused Mr Y until the outcome of the appeal to the Planning Inspector is known.
Statement Upheld Planning advice 19-Jun-2019
Summary: The Council failed to provide the complainant with a timely and clear confirmation he had complied with a planning condition on his planning permission. This caused him unnecessary stress and anxiety and time and trouble in pursuing these matters for 10 months. The Council has agreed an increased financial remedy to remedy this injustice.
Statement Upheld Planning advice 30-Apr-2019
Summary: Mrs X complained of delay by the Council in providing pre-application advice on a planning proposal. There was unreasonable delay by the Council in dealing with Mrs X's application. The Council has since provided the advice. It also agreed to a financial remedy for the injustice caused to Mrs X.
Statement Not upheld Planning advice 28-Mar-2019
Summary: The Council gave suitable advice about permitted development rights to the complainant, through direct communications and its planning guidance documents. It also handled the relevant planning applications without fault.
Statement Not upheld Planning advice 25-Mar-2019
Summary: Mr F complains the Council wrongly advised him about a planning application fee. The Ombudsman has found no fault by the Council.
Statement Not upheld Planning advice 15-Nov-2018
Summary: Mr Y complains about the Council's decision to allow a change of use at a site close to his home. Mr Y says the Council has lacked impartiality in its dealings with the developer, and has failed to seek the views of neighbours and other third-parties. The Ombudsman finds no evidence of procedural fault in the Council's handling of the prior approval applications received for the site, and we do not uphold the complaint.
Statement Upheld Planning advice 07-Nov-2018
Summary: The Ombudsman found no fault on Mrs P's complaints about the planning officer's report and analysis of a planning application for a housing development. The Council delayed dealing with her complaint under the first stage of its complaints procedure. The injustice caused is remedied by the Council sending her a written apology and providing evidence of action taken to avoid future delays.
Statement Not upheld Planning advice 06-Aug-2018
Summary: Mr B complains the Council failed to properly advise him about what was required to support his application for planning permission and sought to charge him a second application fee when he was entitled to resubmit it free of charge. There is no evidence of fault by the Council and we will not pursue the complaint any further.
Statement Upheld Planning advice 30-May-2018
Summary: The Council gave wrong pre-application planning advice. Because of its error Mrs C took private advice. The Council will apologise, refund Mrs C's costs, and discuss the matter with the involved officer.