South Cambridgeshire District Council (25 000 307)

Statement Closed after initial enquiries Planning advice 25-Jun-2025

Summary: We will not investigate this complaint about the pre-planning application provided by the Council. There is not enough evidence of fault in the Council’s actions to justify an investigation.

North Hertfordshire District Council (25 002 634)

Statement Closed after initial enquiries Planning advice 28-May-2025

Summary: We will not investigate this complaint about the planning advice the Council provided to the complainant. This is because we are unlikely to find fault.

Royal Borough of Kensington & Chelsea (24 012 714)

Statement Upheld Planning advice 28-May-2025

Summary: Mr X complained about the service he received from the Council when seeking advice about his planning permission. Mr X said dealing with the Council was stressful and left him frustrated. The Council had accepted fault in its communication with Mr X and apologised to him. We found the Council’s earlier acceptance of fault and its apologies had already suitably addressed Mr X’s frustration and distress caused by its poor communication.

Wiltshire Council (24 020 933)

Statement Upheld Planning advice 29-Apr-2025

Summary: We will not investigate this complaint about the Council’s pre-planning application advice. The Council’s apology and refund of the pre planning advice application fee is an acceptable remedy to the complaint.

Epping Forest District Council (24 021 572)

Statement Closed after initial enquiries Planning advice 10-Apr-2025

Summary: We will not investigate this complaint about the pre-application planning advice the Council provided to the complainant. This is because we are unlikely to find fault.

Buckinghamshire Council (24 021 834)

Statement Closed after initial enquiries Planning advice 31-Mar-2025

Summary: We will not investigate this complaint about the planning advice the Council provided. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainant. The complainant also had the right to appeal to the Planning Inspector.

Dacorum Borough Council (24 011 685)

Statement Upheld Planning advice 13-Mar-2025

Summary: Mr D complained the Council wrongly advised him that he was able to install a fence that did not comply with planning regulations. As a result, he now has to remove or reduce the fence, causing him distress and considerable expense. Mr D also complained the Council delayed responding to his complaint and failed to properly remedy the distress he has been caused. The Council has accepted there was fault and agreed to take the actions set out at the end of this statement to remedy the injustice caused.

Shropshire Council (24 019 051)

Statement Closed after initial enquiries Planning advice 13-Mar-2025

Summary: We will not investigate this complaint about the planning advice the Council gave to the complainant. This is because we are unlikely to find fault. The complainant also had the right to appeal to the Planning Inspector.

Somerset Council (24 017 092)

Statement Closed after initial enquiries Planning advice 15-Jan-2025

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application or the pre-application planning advice it provided. This is because the complainant has appealed to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.

Birmingham City Council (24 016 222)

Statement Closed after initial enquiries Planning advice 09-Jan-2025

Summary: We will not investigate this complaint about the Council’s planning advice and its decision to take enforcement action. This is because part of the complaint is late. The complainant has also appealed to the Planning Inspector.