Central Bedfordshire Council (24 021 052)

Statement Closed after initial enquiries Other 06-Mar-2025

Summary: We cannot investigate this complaint about a planning issue because it has been made by a town council. We cannot investigate complaints made by public bodies.

Bedford Borough Council (24 019 260)

Statement Closed after initial enquiries Other 05-Mar-2025

Summary: We will not investigate Miss X’s complaint about the Council’s delay in providing planning information she requested, and its refusal to refund fees. There is not enough evidence of fault to justify investigating.

Southend-on-Sea City Council (24 015 907)

Statement Closed after initial enquiries Other 28-Feb-2025

Summary: We will not investigate this complaint about how the Council has dealt with potential changes to the operational control procedures for an airport. This is because the complainant has not suffered significant injustice as a result of the alleged fault.

Kirklees Metropolitan Borough Council (24 016 550)

Statement Closed after initial enquiries Other 27-Feb-2025

Summary: We will not investigate this complaint about the Council failing to revoke a certificate of lawfulness which was based on false ownership information. The alleged fault has not affected the planning outcome, and we cannot achieve the outcome the complainant is seeking.

West Sussex County Council (24 016 348)

Statement Closed after initial enquiries Other 26-Feb-2025

Summary: We will not investigate this complaint about the installation of a communications column at a site close to Mr X’s property. This is because we cannot achieve the outcome Mr X seeks and the legality of the installation would be a matter for the courts to determine.

Shropshire Council (24 016 433)

Statement Closed after initial enquiries Other 26-Feb-2025

Summary: We will not investigate this complaint about the Council charging interest on a land charge agreement following works in default to private housing development. We cannot determine private contract disputes. It is reasonable for the complaints to seek a remedy in the courts.

London Borough of Southwark (24 017 474)

Statement Closed after initial enquiries Other 24-Feb-2025

Summary: We will not investigate Ms X’s complaint about how the Council dealt with planning matters between 2018 and 2019 because it is made late. We cannot investigate how the Council has managed work and requests for adaptations to Ms X’s leaseholder property because the law prevents us from investigating the management of housing let on long leases by councils.

London Borough of Tower Hamlets (23 008 946)

Statement Upheld Other 20-Feb-2025

Summary: Mr X complained the Council failed to properly store important information about a planning agreement with his landlord. This led to an avoidable delay in providing this information. Further, Mr X complained about the Council’s communication and its failure to consider and implement requested reasonable adjustments. He also complained the Council failed to meet its complaint timescales, failed to properly record his complaints, and failed to fully address the complaints he made. We have found the Council at fault for its communication with Mr X and for failing to have due regard to his requested reasonable adjustments. We have also found the Council at fault for its complaint handling and for examples of poor administrative practice. The Council has agreed to apologise, pay a symbolic financial remedy, and provide guidance to staff.

West Northamptonshire Council (24 016 114)

Statement Closed after initial enquiries Other 13-Feb-2025

Summary: We will not investigate this complaint about a delay in registering a property as an Asset of Community Value. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and we have seen no reason why the complainant could not have contacted us much sooner.

Stratford-on-Avon District Council (24 019 082)

Statement Closed after initial enquiries Other 04-Feb-2025

Summary: We cannot investigate this complaint from a parish council about a planning matter. This is because we cannot investigate complaints from public bodies.