Recent statements in this category are shown below:
Statement Upheld Other 10-May-2019
Summary: Mr X complained the Council gave him wrong advice about his liability for a Community Infrastructure Levy. Mr X says that because of this, he lost the opportunity to apply for an exemption. There was fault in the way the Council responded to Mr X's enquiry, which it agreed to remedy.
Statement Upheld Other 29-Apr-2019
Summary: Mr and Mrs X complain of fault with the Council's decision not to take enforcement action against unauthorised development at a neighbouring property as well as its handling of enforcement matters at that property. There was fault by the Council because the planning enforcement officer acted partially towards the owner of the neighbouring property. However, the identified fault did not cause Mr and Mrs X significant injustice.
Statement Not upheld Other 03-Apr-2019
Summary: Mrs B complains the Council allowed her neighbour to build an extension that affects her privacy. This has caused her significant stress and loss of amenity in her home. The Ombudsman does not find fault in the Council's decision to recognise the extension as a permitted development.
Statement Upheld Other 04-Mar-2019
Summary: There was some fault in how the Council handled an application for a dropped kerb, which it has already acknowledged. But its policy still would not allow a dropped kerb at the complainant's property, and so the Ombudsman does not consider the fault to have caused an injustice. For this reason, he has completed his investigation.
Statement Not upheld Other 25-Jan-2019
Summary: Mr X complained the Council did not inform him that it had allowed a developer to carry out works that will cause noise and disturb him. There was no fault in the way the Council has acted.
Statement Not upheld Other 22-Jan-2019
Summary: The Ombudsman found no fault on Mr L's complaint about its communication with him about the Community Infrastructure Levy, his invalid Commencement Notice, or giving misleading information to him, his MP, and councillors. Mr L's complaints about using the wrong guidance when applying conditions to planning consent, failing to refund the fee paid for his discharge of condition application, and adding a surcharge are all outside of the Ombudsman's jurisdiction.
Statement Upheld Other 14-Dec-2018
Summary: The Council took a suitable approach to planning enforcement action on a site but allowed a short period of undue delay which caused the complainant unnecessary frustration. The Council did not keep adequate records of its actions, which was fault.
Statement Upheld Other 26-Nov-2018
Summary: The Council provided wrong information about the location of a telecommunications mast in 2015 which meant it did not investigate whether a planning breach occurred. It has also delayed responding to the complainant. The Council's apology, provision of correct information and investigation into the original complaint about the increase in thickness of the mast remedies this complaint.
Statement Not upheld Other 22-Nov-2018
Summary: Mr B complains the Council did not properly consider the impact on him when it approved planning permission for an extension to a neighbouring property. He says the owner is not building the extension in line with the approved plan. The Ombudsman finds the Council is not at fault in how it considered the application. It is acting appropriately to address concerns about the extension not being built to plan.
Statement Not upheld Other 24-Oct-2018
Summary: Mr X complains the Council was wrong to withdraw a Community Infrastructure Levy (CIL) exemption in respect of an extension to his home. He complains the Council failed to take account of the law and as a result the Council wrongly charged him a CIL levy of £27,124.20 which it should now refund. We found the Council was not at fault.