London Borough of Southwark (24 017 668)

Statement Closed after initial enquiries Other 07-May-2025

Summary: We will not investigate Mr X’s complaint about the process the Council followed when designating his locality as part of a conservation area. Investigation by us could not add to the Council’s previous investigation of the matter. There is insufficient significant personal injustice caused to Mr X to warrant us investigating. We also cannot achieve the outcome he wants.

Cheshire East Council (24 020 974)

Statement Closed after initial enquiries Other 07-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement matter. This is because the injustice caused to Mr X is not significant enough to warrant investigation.

London Borough of Hackney (24 020 283)

Statement Closed after initial enquiries Other 06-May-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to resolve his concerns about his flat’s unique property reference number and street address. This is because it was Mr X’s landlord’s responsibility to deal with these matters and the injustice Mr X claims is the result of their failure to do so, rather than any fault by the Council. If Mr X believes he has been incorrectly billed by the utility companies he should take this up with them directly.

London Borough of Wandsworth (24 020 175)

Statement Closed after initial enquiries Other 01-May-2025

Summary: We will not investigate this complaint about Council’s failure to investigate Mrs X’s complaints about boundary problems with her neighbour since the Council approved a new development in 2020. The problems are not within the Council’s remit as planning authority to resolve and she would need to seek a remedy by civil action in the courts.

Stratford-on-Avon District Council (24 020 695)

Statement Closed after initial enquiries Other 01-May-2025

Summary: We will not investigate this complaint about the conduct of an officer. The Council has acknowledged the Officer’s behaviour fell short of that expected. It has apologised and arranged for further training. We cannot achieve the outcome the complainant is seeking. And we do not consider an investigation will lead to a different outcome.

St Albans City Council (24 019 839)

Statement Closed after initial enquiries Other 29-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s neighbour’s development or the way it dealt with her complaint. This is because there is not enough evidence of fault by the Council, and we will not investigate complaint handling as a standalone matter. Any effect of building work next door on Ms X is a private law matter not involving the Council.

East Suffolk Council (24 020 544)

Statement Closed after initial enquiries Other 28-Apr-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s handling of a request to adopt an old telephone box. This is because the complaint is by the local Parish Council and the law prevents us from investigating complaints by public bodies.

Swindon Borough Council (24 020 661)

Statement Closed after initial enquiries Other 28-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because the Council has not yet granted planning permission and we could not therefore say its actions caused Mr X significant injustice.

West Berkshire Council (24 014 171)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate this complaint about the way the Council dealt with a high hedge complaint, reports of breaches of planning control and data protection breaches. We cannot consider matters relating to the high hedge complaint as Mrs X has appealed to the Planning Inspector. This matter is therefore outside our jurisdiction. The breaches of planning control have been resolved therefore further investigation will not lead to a different outcome. Finally, it is reasonable to expect Mrs X to complain to the Information Commissioner’s Office about data protection concerns.

North Yorkshire Council (24 022 256)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application and a possible breach of planning control. This is because parts of the complaint are late. It is also unlikely we would find fault and the complainant has not suffered significant injustice.