Statement Upheld COVID-19 18-Dec-2020
Summary: Mr X complains about the Council's decision to approve planning permission on a development, affecting his residential amenity. We find no fault in the Council's decision making process but find fault in its response to Mr X's complaints. We recommend the Council provides an apology and seeks to address any outstanding queries.
Statement Upheld COVID-19 09-Oct-2020
Summary: Mrs X complains about the Council's decision making on planning matters and its handling of her complaint, causing distress and leading to overlooking and risk to her business. The Ombudsman finds no fault in the Council's decision making on planning matters but finds fault in its complaint handling. The Ombudsman recommends a payment for time and trouble and a further written complaint response.