What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Enforcement


Recent statements in this category are shown below:

  • Wakefield Metropolitan District Council (25 016 083)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against a raised structure built at a property next to the complainant. There is insufficient evidence of fault in the way the Council reached its planning enforcement decision, and an investigation by the Ombudsman will not change that outcome.

  • Chichester District Council (25 020 549)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against the change of use of a hotel near his home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

  • Fenland District Council (25 021 868)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against the removal of trees at a development next to the complainant’s property. There is insufficient evidence of fault in the way the Council reached its planning enforcement decision, and an investigation by the Ombudsman will not change that outcome.

  • Hertsmere Borough Council (25 021 923)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about how the Council has dealt with planning enforcement matters relating to the unfinished conversion of a building near his property. There is insufficient significant personal injustice to him stemming from the matters complained of to warrant us investigating.

  • Kirklees Metropolitan Borough Council (26 000 977)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate the Council’s decision not to take planning enforcement action concerning works near a railway embankment. Even if there has been Council fault in the Council’s response to his complaint, the matter does not cause Mr X sufficient significant personal injustice to warrant an investigation. We also cannot achieve the outcome Mr X seeks.

  • Peterborough City Council (25 013 048)

    Statement Not upheld Enforcement 29-Jun-2026

    Summary: There was no fault in how the Council dealt with unauthorised development and antisocial behaviour at a site close to Mrs X’s family home. I have not investigated how the Council dealt with the original planning application, because permission was granted by the Planning Inspector on appeal.

  • Wakefield Metropolitan District Council (25 022 618)

    Statement Closed after initial enquiries Enforcement 25-Jun-2026

    Summary: We will not investigate this complaint about the Council’s enforcement of a Remedial Notice. This is because any injustice Mr Y may have suffered is not significant enough to justify our involvement.

  • Birmingham City Council (25 023 038)

    Statement Closed after initial enquiries Enforcement 25-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for their neighbour’s extension. We have not seen enough evidence of fault in the way the Council considered the application to justify an investigation.

  • Kirklees Metropolitan Borough Council (26 000 297)

    Statement Closed after initial enquiries Enforcement 24-Jun-2026

    Summary: We will not investigate this complaint alleging a lack of enforcement against breaches of planning control from two years ago. The complaint is late, and there is no good reason why the complainant could not have contacted us much sooner.

  • Solihull Metropolitan Borough Council (26 001 717)

    Statement Closed after initial enquiries Enforcement 24-Jun-2026

    Summary: We will not investigate the Council’s responses to Mr X’s concerns alleging breaches of planning control at an industrial estate. This is because most of the complaint is caught by the time bar on our remit and there are no good reasons for the delay. Further, the most recent complaint is premature, and it is too early for us to intervene.

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