Mid Suffolk District Council (25 012 645)

Statement Upheld Enforcement 07-Jul-2026

Summary: Mr X complained the Council closed an enforcement complaint before responding to all issues, delayed taking action in respect of an enforcement investigation and failed to keep him updated of progress. He also complained it did not follow the complaint process. There has been delay and drift in this case as four years after Mr X first reported breaches of planning control the matters are still not concluded causing frustration and uncertainty. A remedy is agreed including a symbolic payment and action to respond to Mr X.

Stafford Borough Council (24 015 962)

Statement Upheld Enforcement 07-Jul-2026

Summary: The Council is at fault for its failure to respond to Mr X’s concerns of anti-social behaviour, safety risks and poor security at an empty property close to his home. Poor communication and a lack of complaint response added to his frustration. The Council should apologise to Mr X and pay him a symbolic financial remedy to acknowledge his frustration and it should monitor the enforcement action it has now taken.

London Borough of Hounslow (25 021 049)

Statement Closed after initial enquiries Enforcement 07-Jul-2026

Summary: We will not investigate this complaint about the Council’s actions on reports of breaches of planning control, building regulations and House of Multiple Occupation licensing. We have not seen enough evidence of fault to justify an investigation. Also, it is reasonable to expect the complainant to contact the Information Commissioner’s Office with his concerns about access to information. Finally, it is not a good use of public resources to investigate a complaint about a failure to follow the complaint procedure, when we are not investigating the substantive issues.

Mole Valley District Council (25 024 631)

Statement Closed after initial enquiries Enforcement 06-Jul-2026

Summary: We will not investigate this complaint about the Council deciding not to take enforcement action against a breach of planning control. There is insufficient evidence of fault in the way the Council reached its decision, and any personal injustice caused to the complaint is not significant enough to justify our continued involvement in the matter.

City of Bradford Metropolitan District Council (25 023 340)

Statement Closed after initial enquiries Enforcement 06-Jul-2026

Summary: We will not investigate Dr X’s complaint about a lack of planning enforcement action taken by the Council. This is because there is not enough fault to warrant an investigation.

London Borough of Sutton (25 024 081)

Statement Closed after initial enquiries Enforcement 05-Jul-2026

Summary: We will not investigate Mrs X’s complaint about building control matters relating to a neighbouring development. This is because the complaint is late and there are no good reasons for us to investigate it now.

Wakefield Metropolitan District Council (25 016 083)

Statement Closed after initial enquiries Enforcement 30-Jun-2026

Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against a raised structure built at a property next to the complainant. There is insufficient evidence of fault in the way the Council reached its planning enforcement decision, and an investigation by the Ombudsman will not change that outcome.

Chichester District Council (25 020 549)

Statement Closed after initial enquiries Enforcement 30-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against the change of use of a hotel near his home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

Fenland District Council (25 021 868)

Statement Closed after initial enquiries Enforcement 30-Jun-2026

Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against the removal of trees at a development next to the complainant’s property. There is insufficient evidence of fault in the way the Council reached its planning enforcement decision, and an investigation by the Ombudsman will not change that outcome.

Hertsmere Borough Council (25 021 923)

Statement Closed after initial enquiries Enforcement 30-Jun-2026

Summary: We will not investigate Mr X’s complaint about how the Council has dealt with planning enforcement matters relating to the unfinished conversion of a building near his property. There is insufficient significant personal injustice to him stemming from the matters complained of to warrant us investigating.