Surrey County Council (25 015 946)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s officers’ consultee response on a planning application for a development near her home. There is insufficient significant personal injustice caused to her by the matters complained of involving this Council to warrant us investigating. We also cannot achieve the outcome Mrs X seeks from her complaint.

Portsmouth City Council (25 018 468)

Statement Closed after initial enquiries Planning applications 24-Mar-2026

Summary: We will not investigate this complaint about the Council approving a planning application at a site next to a property which the complainant later purchased. There is insufficient evidence of fault in the way the Council assessed the application.

London Borough of Barnet (25 007 262)

Statement Closed after initial enquiries Enforcement 23-Mar-2026

Summary: Mr X complained about the way the Council dealt with a planning application. We have discontinued our investigation because this is a late complaint and there is no good reason to use discretion to investigate.

Cumberland Council (25 011 520)

Statement Closed after initial enquiries Building control 23-Mar-2026

Summary: We will not investigate this complaint about the Council’s building control advice because it is out of time with no good reason to exercise discretion.

City of York Council (25 015 599)

Statement Upheld Enforcement 23-Mar-2026

Summary: We have upheld Mrs X’s complaint about the Council’s handling of a planning breach. The Council has agreed to a suitable remedy.

St Helens Metropolitan Borough Council (25 017 124)

Statement Closed after initial enquiries Enforcement 23-Mar-2026

Summary: We will not investigate this complaint about how the Council dealt with an alleged breach of planning control because an investigation by us is unlikely to achieve significantly more than the Council has already done.

Reading Borough Council (25 018 504)

Statement Closed after initial enquiries Planning applications 23-Mar-2026

Summary: We will not investigate this complaint about a refused planning application. This is because Mr X had the right to appeal to the Planning Inspector.

North Yorkshire Council (25 009 936)

Statement Closed after initial enquiries Planning applications 20-Mar-2026

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because there is not enough evidence of fault to justify investigating.

Swindon Borough Council (25 009 954)

Statement Closed after initial enquiries Planning applications 20-Mar-2026

Summary: We will not investigate this complaint about the Council’s failure to communicate with Mr X about his application to divert a Public Right of Way. The complaint is late and we have seen no good reason to investigate now. Also, we will not investigate his complaint about a failure in the Council’s complaint handling is unlikely to lead to a different outcome.

London Borough of Bromley (25 002 743)

Statement Upheld Enforcement 20-Mar-2026

Summary: Mr X complains about the Councils actions in relation to enforcement action taken against him. Mr X also says the Council failed to take enforcement action against a business near his property. Mr X has also complained that the Council added him to its Cautionary Contacts Register and failed to allow him a chance to appeal. Mr X also says the Council has provided inconsistent information about the way files could be sent/received by it. Mr X says this has caused him distress. We have found fault in the actions of the Council for failing to keep Mr X updated with any action it was taking about a planning enforcement issue he reported. The Council has agreed to write to Mr X to apologise.