London Borough of Tower Hamlets (24 008 161)

Statement Upheld Other 28-Oct-2025

Summary: Mr X complained the Council failed to properly allocate address numbering to a development and about how it dealt with his complaint. We have found delay and poor complaint handling causing Mr X frustration and uncertainty. The Council agreed to apologise and make a symbolic payment to Mr X and take action to resolve the issue and avoid a recurrence.

Bassetlaw District Council (25 004 666)

Statement Closed after initial enquiries Other 28-Oct-2025

Summary: We will not investigate this complaint about a failure to take planning enforcement action on a site next to the complainant’s home. There is not enough evidence of fault in the Council’s actions.

City of Doncaster Council (25 009 825)

Statement Closed after initial enquiries Enforcement 28-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

Hyndburn Borough Council (25 010 082)

Statement Closed after initial enquiries Enforcement 28-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault. The complainant has not suffered significant injustice because of any delays.

South Holland District Council (25 010 153)

Statement Closed after initial enquiries Building control 28-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

North Yorkshire Council (24 019 401)

Statement Upheld Enforcement 27-Oct-2025

Summary: Mrs X complained about the Council’s handling of her report of a breach of planning control near her home. We found no fault in how the Council decided not to take enforcement action. But there was fault in both the Council’s poor communication with Mrs X and its complaints handling. To address the avoidable frustration and time and trouble caused by those faults, the Council agreed to apologise and make a symbolic payment to Mrs X.

North Devon District Council (25 009 441)

Statement Closed after initial enquiries Enforcement 27-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

South Gloucestershire Council (25 009 714)

Statement Closed after initial enquiries Planning applications 27-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because it is not yet possible to determine if the complainant has suffered significant injustice as a result of the alleged fault.

Walsall Metropolitan Borough Council (25 007 949)

Statement Closed after initial enquiries Other 23-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.

Wyre Forest District Council (24 023 465)

Statement Closed after initial enquiries Enforcement 22-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because there is not enough evidence of fault to justify investigating.