City of York Council (24 009 534)

Statement Upheld Building control 11-Mar-2025

Summary: Mr B complained that the Council had failed to take action to investigate a boiler flue in the neighbouring property which appeared to be too close to his boundary. It has also delayed in responding to his complaint and failed to keep in contact with him. We have found fault causing injustice. We agree with the Council’s proposal to investigate the flue now. The Council has also agreed to apologise to Mr B and pay him £150.

London Borough of Wandsworth (24 015 929)

Statement Closed after initial enquiries Planning applications 11-Mar-2025

Summary: We will not investigate this complaint about the Council failing to carry out a satisfactory consultation for a proposed housing development where the Ms X lives. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

Sevenoaks District Council (24 016 309)

Statement Closed after initial enquiries Planning applications 11-Mar-2025

Summary: We will not investigate this complaint about the way the Council processed and considered planning applications for a site next to Mr & Mrs Y’s home. Nor in the way it considered their reports of noise nuisance. There is not enough evidence of fault to justify an investigation. Also, we do not consider they suffered a significant personal injustice when a planning officer suggested they were too late to seek judicial review of a planning decision.

Rutland County Council (24 017 379)

Statement Closed after initial enquiries Planning applications 11-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application. This is because there is not enough evidence of fault by the Council.

Stafford Borough Council (24 017 441)

Statement Closed after initial enquiries Enforcement 11-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with possible breaches of planning control. This is because the complainant has a right to appeal to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.

Stafford Borough Council (24 019 780)

Statement Closed after initial enquiries Planning applications 11-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

South Holland District Council (24 003 168)

Statement Upheld Planning applications 11-Mar-2025

Summary: Miss X complains about the way the Council has dealt with and taken enforcement action against a breach of planning control at a neighbouring property. We found no evidence of fault in the way the Council has considered these matters. We found fault in the way the Council responded to Miss X’s complaints causing her an injustice through her time and trouble in pursuing a complaint. We have recommended a suitable remedy for the injustice caused in this case.

London Borough of Bromley (24 016 949)

Statement Closed after initial enquiries Enforcement 10-Mar-2025

Summary: We will not investigate this complaint about the way the Council investigated the complainant’s reports of a breach of planning control and noise nuisance. There is not enough evidence of fault in the Council’s actions and further investigation is unlikely to lead to a different outcome.

Cheshire East Council (24 016 997)

Statement Closed after initial enquiries Enforcement 10-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision that new homes built behind the complainant’s home are built in line with approved plans and according to Council policy. We consider there is not enough evidence of fault to justify an investigation. And that further investigation will not lead to a different outcome.

North Warwickshire Borough Council (24 017 565)

Statement Closed after initial enquiries Planning applications 10-Mar-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his planning application. This is because Mr X has appealed against the Council’s decision to refuse the application.