Mid Suffolk District Council (25 012 645)

Statement Upheld Enforcement 07-Jul-2026

Summary: Mr X complained the Council closed an enforcement complaint before responding to all issues, delayed taking action in respect of an enforcement investigation and failed to keep him updated of progress. He also complained it did not follow the complaint process. There has been delay and drift in this case as four years after Mr X first reported breaches of planning control the matters are still not concluded causing frustration and uncertainty. A remedy is agreed including a symbolic payment and action to respond to Mr X.

Stafford Borough Council (24 015 962)

Statement Upheld Enforcement 07-Jul-2026

Summary: The Council is at fault for its failure to respond to Mr X’s concerns of anti-social behaviour, safety risks and poor security at an empty property close to his home. Poor communication and a lack of complaint response added to his frustration. The Council should apologise to Mr X and pay him a symbolic financial remedy to acknowledge his frustration and it should monitor the enforcement action it has now taken.

London Borough of Hounslow (25 021 049)

Statement Closed after initial enquiries Enforcement 07-Jul-2026

Summary: We will not investigate this complaint about the Council’s actions on reports of breaches of planning control, building regulations and House of Multiple Occupation licensing. We have not seen enough evidence of fault to justify an investigation. Also, it is reasonable to expect the complainant to contact the Information Commissioner’s Office with his concerns about access to information. Finally, it is not a good use of public resources to investigate a complaint about a failure to follow the complaint procedure, when we are not investigating the substantive issues.

London Borough of Barnet (25 023 940)

Statement Closed after initial enquiries Planning applications 07-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to take further enforcement action against building work at his neighbour’s property. Part of the complaint is late, and we have seen no good reasons why Mr X could not have complained to us much sooner. For the part that is not late, we cannot achieve the outcome Mr X is seeking.

Mole Valley District Council (25 024 631)

Statement Closed after initial enquiries Enforcement 06-Jul-2026

Summary: We will not investigate this complaint about the Council deciding not to take enforcement action against a breach of planning control. There is insufficient evidence of fault in the way the Council reached its decision, and any personal injustice caused to the complaint is not significant enough to justify our continued involvement in the matter.

Broads Authority (25 013 407)

Statement Not upheld Other 06-Jul-2026

Summary: Mrs X complained about the Authority’s handling of her request for her property be considered for residential development. We will not investigate this complaint further. We would be unlikely find evidence of fault in the decision-making process, to recommend a remedy or achieve a meaningful outcome for Mrs X.

Guildford Borough Council (25 016 698)

Statement Closed after initial enquiries Other 06-Jul-2026

Summary: We will not investigate this complaint about how the Council put a flag on a building without consent or how the Council dealt with the complaint. This is because there is insufficient evidence of significant personal injustice.

City of Bradford Metropolitan District Council (25 023 340)

Statement Closed after initial enquiries Enforcement 06-Jul-2026

Summary: We will not investigate Dr X’s complaint about a lack of planning enforcement action taken by the Council. This is because there is not enough fault to warrant an investigation.

Stoke-on-Trent City Council (25 023 416)

Statement Closed after initial enquiries Planning applications 06-Jul-2026

Summary: We will not investigate this complaint about the way the Council dealt with a planning application. We have not seen enough evidence of fault in the Council’s actions. And we cannot require the Council to refund the planning application fee.

London Borough of Sutton (25 024 081)

Statement Closed after initial enquiries Enforcement 05-Jul-2026

Summary: We will not investigate Mrs X’s complaint about building control matters relating to a neighbouring development. This is because the complaint is late and there are no good reasons for us to investigate it now.