What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Planning


Recent reports in this category are shown below:

  • Isle of Wight Council (25 010 712)

    Statement Not upheld Other 30-Jun-2026

    Summary: Ms X says the Council did not properly manage her planning application resulting in its refusal. She says this delayed building work and impacted her financially. The Council was not at fault.

  • Wakefield Metropolitan District Council (25 016 083)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against a raised structure built at a property next to the complainant. There is insufficient evidence of fault in the way the Council reached its planning enforcement decision, and an investigation by the Ombudsman will not change that outcome.

  • Chichester District Council (25 020 549)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against the change of use of a hotel near his home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

  • Fenland District Council (25 021 868)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against the removal of trees at a development next to the complainant’s property. There is insufficient evidence of fault in the way the Council reached its planning enforcement decision, and an investigation by the Ombudsman will not change that outcome.

  • Hertsmere Borough Council (25 021 923)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about how the Council has dealt with planning enforcement matters relating to the unfinished conversion of a building near his property. There is insufficient significant personal injustice to him stemming from the matters complained of to warrant us investigating.

  • Southampton City Council (25 022 649)

    Statement Closed after initial enquiries Planning applications 30-Jun-2026

    Summary: We will not investigate this complaint about how the Council handled a planning application. This is because there is not enough evidence of fault to warrant an investigation, and an investigation by the Ombudsman is unlikely to lead to a different outcome.

  • Manchester City Council (25 022 852)

    Statement Closed after initial enquiries Planning applications 30-Jun-2026

    Summary: We will not investigate this complaint about the way the Council conducted a consultation on its planning policy. The complaint is made too late and we have seen no reason why Mr X could not have complained to us much sooner.

  • Milton Keynes Council (25 023 062)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s failure to ensure a developer adheres to the requirements of planning applications. The complaint is late and we have seen no reason why Mr X could not have contacted us much sooner.

  • Dorset Council (25 023 727)

    Statement Closed after initial enquiries Planning applications 30-Jun-2026

    Summary: We will not investigate this complaint about the time taken by the Council to determine a planning application as the result of an alleged procedural error. Mrs X had a right of appeal to the Planning Inspector it would have been reasonable to use

  • Kirklees Metropolitan Borough Council (26 000 977)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate the Council’s decision not to take planning enforcement action concerning works near a railway embankment. Even if there has been Council fault in the Council’s response to his complaint, the matter does not cause Mr X sufficient significant personal injustice to warrant an investigation. We also cannot achieve the outcome Mr X seeks.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings