Slough Borough Council (24 012 622)

Statement Closed after initial enquiries Planning applications 03-Jun-2025

Summary: We will not investigate this complaint about the Council making inconsistent decisions on planning applications for works to a window. There is insufficient evidence of fault in the way the Council reached its decision to approve the works, and they do not cause the complainant a significant personal injustice.

London Borough of Bromley (24 020 875)

Statement Closed after initial enquiries Planning applications 03-Jun-2025

Summary: We will not investigate Mr X’s complaint about how the Council made its decision to grant planning permission to a house near his property, its response to out-of-hours noisy construction work, and it not replying to his complaint. There is not enough evidence of fault in the Council’s planning process or response to the noise issue to warrant us investigating. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint.

Northumberland County Council (25 002 859)

Statement Closed after initial enquiries Planning applications 03-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

North Tyneside Metropolitan Borough Council (24 010 791)

Statement Upheld Other 02-Jun-2025

Summary: Miss X complained about the way the Council handled constructing a development near her home, about its communications and complaint responses. Miss X said it caused stress which has affected her mental and physical health. Largely we do not find the Council at fault. However, we find some fault which caused injustice. We are satisfied the Council has already taken appropriate action to remedy the injustice and improve its service.

Welwyn Hatfield Borough Council (24 020 783)

Statement Closed after initial enquiries Enforcement 02-Jun-2025

Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case regarding a ‘house in multiple occupation’ which does not have planning permission. This is because:

London Borough of Hillingdon (24 023 444)

Statement Closed after initial enquiries Enforcement 02-Jun-2025

Summary: We will not investigate this late complaint about the Council’s planning enforcement. There is not a good reason for the delay in Mr X bringing the matter to the Ombudsman.

King's Lynn & West Norfolk Council (25 000 181)

Statement Closed after initial enquiries Other 02-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered any significant injustice.

Wiltshire Council (25 000 343)

Statement Closed after initial enquiries Planning applications 02-Jun-2025

Summary: We will not investigate this complaint about planning permission and a highway obstruction because the matter is partly out of time, there is a legal remedy and there is no evidence of fault by the Council.

Rotherham Metropolitan Borough Council (25 002 789)

Statement Closed after initial enquiries Planning applications 02-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has also not suffered significant injustice.

East Hertfordshire District Council (25 000 689)

Statement Closed after initial enquiries Enforcement 01-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control or its decision to register the complainant’s property as an Asset of Community Value. This is because the complainant had the right to appeal.