Darlington Borough Council (25 014 064)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s bin collection contractor damaging his property, how officers managed the incident, the Council’s insurer denying liability, and how it dealt with his claim and complaint. Mr X has taken the Council to court regarding the damage to his property. We cannot by law investigate where someone has taken matters complained of to court. We do not investigate councils’ complaint handling where we are not investigating the core issues which gave rise to the complaint.

London Fire Commissioner (25 023 545)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate this complaint about the London Fire Brigade’s decision to enter Ms X’s home without her permission. There is not enough evidence of fault to justify an investigation. We also cannot add to the complaint investigation or the responses the Authority sent to Ms X.

Coventry City Council (25 027 673)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Mr B’s complaint about the Council not investigating his complaint about a parish council. This is because there is not enough evidence of fault to justify an investigation. And, we cannot investigate the actions of the parish council.

Shropshire Council (25 002 450)

Statement Closed after initial enquiries Leisure and culture 23-Feb-2026

Summary:Miss X complains that the Council’s leisure centre charged her £500 for a period when her grandson was not receiving swimming lessons. She also says staff were rude and have ignored her during the complaints process. Miss X says this caused her a financial loss and she is seeking an apology and a £500 refund.

Amber Valley Borough Council (25 017 698)

Statement Closed after initial enquiries Elections and electoral register 23-Feb-2026

Summary: We will not investigate Mr X’s complaint about a change to his address on the electoral register because there is not enough evidence of fault to warrant an investigation.

Epping Forest District Council (25 014 155)

Statement Closed after initial enquiries Councillor conduct and standards 23-Feb-2026

Summary: We will not investigate this complaint about how the Council has dealt with Ms X’s complaint. This is because the issue does not warrant an investigation.

Blackpool Borough Council (25 014 252)

Statement Closed after initial enquiries Councillor conduct and standards 23-Feb-2026

Summary: We will not investigate this complaint about the way the Council dealt with a complaint that a councillor breached the code of conduct. We have not seen enough evidence of fault to justify an investigation.

Bristol City Council (25 014 393)

Statement Closed after initial enquiries Other 20-Feb-2026

Summary: We will not investigate this complaint about the Council’s interpretation of a decision by the Supreme Court in relation to the Equality Act 2010. We cannot determine a point of law and it is reasonable for Ms X to challenge the Council’s implementation of the ruling in the courts.

Leeds City Council (25 012 797)

Statement Closed after initial enquiries Councillor conduct and standards 19-Feb-2026

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. There is not enough evidence of fault to justify an investigation.

London Borough of Hounslow (25 018 751)

Statement Closed after initial enquiries Leisure and culture 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to remove Mr X from an allotment waiting list. This is because an investigation would be unlikely to find fault with the Council’s actions.