Leeds City Council (23 009 705)

Statement Closed after initial enquiries Other 24-Oct-2023

Summary: We will not investigate this complaint about how the Council dealt with a complaint about a school employee under its whistle blower policy. This is because there is insufficient evidence of fault by the Council.

London Borough of Hammersmith & Fulham (23 003 525)

Statement Upheld Land 23-Oct-2023

Summary: Mr X complained the Council refused to cut back overgrowth encroaching into his garden and affecting his use of it and attracting vermin. We found fault by the Council in its communication with Mr X but consider the action it had already taken of contacting the organisation responsible for the land and apology to Mr X with its proposed action of a payment of £250 provided a suitable remedy.

Nuneaton & Bedworth Borough Council (23 009 523)

Statement Closed after initial enquiries Land 23-Oct-2023

Summary: We will not exercise discretion to investigate this complaint about the Council’s maintenance of an open space near Ms X’s home. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

Surrey County Council (23 009 674)

Statement Closed after initial enquiries Councillor conduct and standards 23-Oct-2023

Summary: We will not investigate this complaint about the Council’s investigation of a breach of the Members’ Code of Conduct by a councillor. There is insufficient evidence of fault which would warrant an investigation.

West Midlands Fire Service (23 008 231)

Statement Upheld Other 22-Oct-2023

Summary: We will not investigate this complaint about the actions of the Fire Service when attending the complainant’s property. We have seen no evidence of fault. However, the Service failed to respond to the complaint. It agreed to apologise for this, which we consider an appropriate remedy.

Cheshire East Council (23 009 784)

Statement Closed after initial enquiries Leisure and culture 22-Oct-2023

Summary: We will not investigate this complaint about the Council failing to take action to ensure the maintenance of land near Mr X’s house which is subject to a Section 106 agreement. This is because there is currently no worthwhile outcome achievable, and the injustice Mr X claims is not significant enough to justify investigating.

Liverpool City Council (23 010 024)

Statement Closed after initial enquiries Councillor conduct and standards 19-Oct-2023

Summary: We will not investigate this complaint about a councillor conduct complaint as there is insufficient injustice arising from it and an associated data protection issue is best dealt with by the Information Commissioner’s Office.

Cornwall Council (23 011 017)

Statement Closed after initial enquiries Other 19-Oct-2023

Summary: We will not investigate Mrs B’s complaint about the Council’s use of her personal data. This is because the Information Commissioner is in the best position to consider this complaint.

Bristol City Council (23 010 644)

Statement Closed after initial enquiries Councillor conduct and standards 19-Oct-2023

Summary: We will not investigate this complaint about the Council's handling of member conduct complaints as we cannot achieve the outcome the complainant seeks.

London Borough of Tower Hamlets (23 008 531)

Statement Upheld Commercial and contracts 17-Oct-2023

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to pay an invoice. This is because the Council has now paid the invoice in full.