Decision search
Your search has 52604 results
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Hertfordshire County Council (24 022 540)
Statement Closed after initial enquiries Other 16-Jun-2025
Summary: We will not investigate this complaint about the changes made to a dropped kerb. This is because there appears to be insufficient evidence of fault by the Council and we would be unlikely to add to any previous investigation.
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London Borough of Wandsworth (24 022 599)
Statement Closed after initial enquiries Homelessness 16-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in addressing disrepair in his temporary accommodation because we could not add to the Council’s own investigation. We cannot investigate his complaint about Council action leading to his homelessness because we cannot investigate complaints about court action.
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West Northamptonshire Council (24 022 623)
Statement Closed after initial enquiries Special educational needs 16-Jun-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s actions following its refusal to amend an Education Health and Care Plan. This is because she has used her right of appeal to a tribunal. Other issues raised have not caused Mrs X a significant enough injustice to warrant investigation.
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Crawley Borough Council (24 022 628)
Statement Closed after initial enquiries Homelessness 16-Jun-2025
Summary: We will not investigate Ms X’s complaint about the suitability of temporary accommodation and accommodation offered by the Council to end its housing duty. The complaint about temporary accommodation is late and Ms X had a right of appeal about the suitability of the accommodation offered in 2024 which it was reasonable for her to use.
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Blaby District Council (24 022 773)
Statement Closed after initial enquiries Planning applications 16-Jun-2025
Summary: We will not investigate this complaint about inconsistency in the Council’s decisions on planning applications. We have not seen enough evidence of fault in the decision-making process. Also, the loss of public funds, due to a costs award being made against the Council by the Planning Inspector, is a matter which affects all or most of its residents and businesses. This is therefore outside our jurisdiction.
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North Somerset Council (24 022 781)
Statement Closed after initial enquiries Council tax 16-Jun-2025
Summary: We will not investigate this complaint about applications for discretionary council tax support and council tax exemptions. This is because there is insufficient evidence of fault by the Council.
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Bolsover District Council (24 022 794)
Statement Upheld Other 16-Jun-2025
Summary: We will not investigate this complaint about the Council’s delay in providing a business rates bill. This is because the Council will take action to remedy the injustice caused and there are no wider public interest issues to justify investigating this complaint.
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London Fire Commissioner (24 022 887)
Statement Closed after initial enquiries Health and safety 16-Jun-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his home following two visits from London Fire Brigade. Part of the complaint is late. It is reasonable for him to pursue a compensation claim for damage to his property through the courts and an investigation would not lead to a different outcome.
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Tandridge District Council (24 001 787)
Statement Not upheld Council tax 16-Jun-2025
Summary: Mrs X complained the Council mishandled her Council tax debt and its use of enforcement agents. I do not find the Council to be at fault.
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Dartford Borough Council (24 005 649)
Statement Upheld Homelessness 16-Jun-2025
Summary: Ms G complained about the way the Council has dealt with her family’s housing issues. She says the Council did not help her properly when she needed help with disrepair at her private rented property. She says the Council also failed to support her family as it should have when she later contacted it about a homelessness application. We found the Council is at fault and has caused an injustice to Ms G and to her family. The Council has agreed to apologise, make a payment to Ms G and carry out service improvements.