Decision search
Your search has 52604 results
-
St Peter's RC High School, Wigan (25 004 503)
Statement Closed after initial enquiries School admissions 17-Jun-2025
Summary: We will not investigate Mr X’s complaint about a school admissions appeal panel refusing his appeal. It is unlikely we would find fault which caused Mr X to lose out on a school place.
-
Wigan Metropolitan Borough Council (25 004 649)
Statement Closed after initial enquiries Other 17-Jun-2025
Summary: We will not investigate this complaint about the Council’s actions when it recovered Miss X’s deceased pet. It is unlikely we would find fault in the Council’s actions.
-
Torridge District Council (25 004 892)
Statement Closed after initial enquiries Leisure and culture 17-Jun-2025
Summary: We will not investigate this complaint the Council used a skatepark anti-loitering device outside of agreed hours. Further investigation would not lead to a different outcome.
-
Hertfordshire County Council (25 005 412)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jun-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
-
London Borough of Harrow (24 014 689)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Miss Y complains about the Council’s decision to place her son into a shared taxi which transports him from home to school. She says this decision had a direct impact on her son’s health due to the longer journey times and the increased exposure to infection from other passengers. The Council wrongly treated Miss Y’s concerns as a complaint and did not use the appeal process. This was contrary to its own policy and statutory guidance. The Council has agreed to apologise and arrange an appeal of D’s case.
-
London Borough of Bromley (24 014 971)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Miss X complained the Council failed to finalise the annual review of her daughter, Y’s, Education, Health and Care Plan. Miss X also says Y has not been receiving education. We have found fault in the actions of the Council for delay in finalising the annual review process of Y’s Education, Health and Care Plan and for failing to provide Y with appropriate education. The Council has agreed to issue Miss X with an apology and pay a financial remedy.
-
Essex County Council (24 015 000)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Ms X complained about the Council’s delay in completing an Education, Health and Care needs assessment for her child. We found there had been avoidable delay by the Council in completing the assessment which had caused Ms X injustice. To address the injustice, the Council agreed to send Ms X a written apology and make a symbolic payment of £1,200 in recognition of the avoidable distress caused by its delay.
-
Lancaster City Council (24 015 140)
Statement Upheld Licensing 16-Jun-2025
Summary: Mr B complained the Council misled him about what he had to do to meet the licensing requirements and lied to him about what was required. The Council gave Mr B only one option to meet the licensing requirements despite the fact there were other options available. That is fault and leaves Mr B with some uncertainty about whether some of his costs could have been avoided. A payment of 50% of Mr B’s costs, a payment to him for distress, an apology and reminder to officers is satisfactory remedy.
-
East Sussex County Council (24 015 399)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Miss Y complained the Council delayed in issuing her son’s Education, Health and Care Plan which meant that Miss Y paid school fees for five weeks longer than she otherwise would have. We find fault and injustice which the Council should remedy with a payment equivalent to the school fees paid by Miss Y between 5 September and 10 October 2024.
-
Eastleigh Borough Council (24 016 354)
Statement Closed after initial enquiries Other 16-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to add a property to its local list. We have not seen enough evidence of fault in the way the Council made its decision. And we cannot achieve the outcome the complainant is seeking.