Decision search
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Castle Mead Court Care Centre Limited (24 016 718)
Statement Upheld Residential care 16-Jun-2025
Summary: The Care Provider failed to deliver aspects of Mr X’s care plan. It also failed to follow its complaint process when responding to Mrs X’s complaint. This caused Mrs X distress and uncertainty. The Care Provider has agreed to apologise, make a payment to Mrs X and review its record keeping.
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Spelthorne Borough Council (24 017 630)
Statement Closed after initial enquiries Noise 16-Jun-2025
Summary: We will not investigate this complaint about the Council failing to take enforcement action against noise nuisance from a gym. There is insufficient evidence of fault, and we are unlikely to be able to add anything worthwhile to the Council’s ongoing investigation.
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Essex County Council (24 018 277)
Statement Closed after initial enquiries Special educational needs 16-Jun-2025
Summary: Mrs X complained that the Council named an inappropriate school in section I of her child, Y’s, Education, Health and Care Plan and failed to organise education for Y when they were unable to attend school during a Tribunal period. Mrs X also says the Council provided inaccurate information to the Tribunal and failed to deliver the content of Y’s EHC Plan to them following the Tribunal order in December 2024. We have discontinued the investigation into this complaint.
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Portsmouth City Council (24 018 535)
Statement Closed after initial enquiries Assessment and care plan 16-Jun-2025
Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.
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Island City Practice (24 018 535a)
Statement Closed after initial enquiries Mental health services 16-Jun-2025
Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.
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Hampshire and Isle of Wight Healthcare NHS Foundation Trust (24 018 535b)
Statement Closed after initial enquiries Mental health services 16-Jun-2025
Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.
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Transport for London (24 018 791)
Statement Closed after initial enquiries Licensing 16-Jun-2025
Summary: We will not investigate this complaint about private hire vehicle licensing because further investigation would not lead to a different outcome, we cannot achieve the outcome Mr Y is seeking and it is reasonable for Mr Y to use his right of appeal to go to court.
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London Borough of Barnet (24 009 412)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Miss X complained about the Council’s handling of her son, Y’s education since 2022. The Council was at fault. It failed to ensure Y received some of his specialist provision outlined in his Education, Health and Care (EHC) Plan between September 2023 and October 2024 and delayed holding Y’s annual review and issuing the amended Plan. The Council agreed to make payments to acknowledge the impact this had on Y’s education and social development and for the distress and uncertainty caused to Miss X.
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City of York Council (24 011 592)
Statement Upheld Other 16-Jun-2025
Summary: Mrs X complains on behalf of Y that the Council did not deal properly with an annual review of his Education, Health and Care (EHC) Plan or take seriously reports that he was not safe at school. The Council delayed issuing Y’s EHC Plan and took too long to commission alternative transport provision. Y suffered loss of Special Education Needs (SEN) provision and avoidable distress. The Council should pay Y £4,500.
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London Borough of Hounslow (24 011 933)
Statement Upheld Disabled children 16-Jun-2025
Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.