Decision search
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London Borough of Lambeth (25 001 093)
Statement Upheld Homelessness 27-Nov-2025
Summary: Miss D says the Council failed to deal with disrepair in her temporary accommodation. I have found the Council at fault. It delayed assessing the disrepair and failed to take reasonable steps to ensure repairs were completed over a two year period. It left Miss D in unsuitable accommodation and caused significant distress to Miss D and her children. The Council has agreed to pay redress to Miss D for the faults identified.
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Hertfordshire County Council (25 001 165)
Statement Upheld Other 27-Nov-2025
Summary: We will not investigate this complaint about adult social care because it is unlikely we would add to the care provider’s investigation or reach a different outcome. The care provider accepted fault, apologised for the distress caused, and acted to improve future service. The Information Commissioner’s Office is better placed to consider concerns about breach of personal data.
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London Borough of Redbridge (25 001 399)
Statement Upheld Homelessness 27-Nov-2025
Summary: The Council failed to register Mrs X’s housing application accurately. However, this did not cause Mrs X an injustice as she did not miss out on a housing allocation as a result. There is no evidence of fault in how the Council assessed Mrs X’s medical priority.
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London Borough of Lambeth (25 005 450)
Statement Closed after initial enquiries Council tax 27-Nov-2025
Summary: We will not investigate this complaint about the Council holding Miss X liable for council tax. This is because it would be reasonable for Miss X to appeal to the Valuation Tribunal.
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Harborough District Council (25 006 792)
Statement Upheld Homelessness 27-Nov-2025
Summary: We have upheld Ms X’s complaint about the Council’s handling of her homelessness application because it delayed accepting a main housing duty, failed to keep her personalised housing plan under review and failed to offer temporary accommodation when it should have done. The Council has agreed to take appropriate steps to remedy the uncertainty caused.
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Bristol City Council (25 007 705)
Statement Closed after initial enquiries Council tax 27-Nov-2025
Summary: We will not investigate how the Council handled Mr X’s complaints about council tax. This is because there is not enough evidence of fault to justify investigation. While there was delay in responding, this did not cause significant injustice.
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Bedford Borough Council (25 007 826)
Statement Closed after initial enquiries Antisocial behaviour 27-Nov-2025
Summary: We will not investigate Mr X complaint about the Council’s response to his neighbour’s antisocial behaviour. The Complaint is late. We will also not investigate Mr X’s complaint about discrimination by the Council. There is insufficient evidence of fault to justify investigating.
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Royal Borough of Greenwich (25 008 401)
Statement Closed after initial enquiries Allocations 27-Nov-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled her homelessness and housing application. There is not enough evidence of fault to justify an investigation and it is reasonable for the complainant to have appealed to the County Court
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Rother District Council (25 008 506)
Statement Closed after initial enquiries Enforcement 27-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of planning enforcement matters on a site neighbouring the complainant’s home. There is insufficient evidence of fault in the way the Council has reached its decisions.
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Preston City Council (25 008 527)
Statement Closed after initial enquiries Planning applications 27-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with an application for a Certificate of Lawfulness of proposed use or development. This is because we are unlikely to find fault.