Decision search
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London Borough of Southwark (24 022 878)
Statement Closed after initial enquiries Allocations 17-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her application for rehousing. Part of the complaint is late. There is insufficient evidence of fault in its management of her housing register priority banding and it is unlikely an investigation would lead to a different outcome. The Information Commissioner’s Office is better placed to consider her complaints about access to information and rectification of records.
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Mid Suffolk District Council (24 022 936)
Statement Closed after initial enquiries Planning applications 17-Jun-2025
Summary: We will not investigate this complaint about the way the Council considered an application for Prior Approval to convert an agricultural building to residential properties. There is not enough evidence of fault to justify an investigation.
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Telford & Wrekin Council (24 003 716)
Statement Upheld Special educational needs 17-Jun-2025
Summary: Mrs X complained the Council did not provide education and Education, Health and Care (EHC) Plan provision for her child, Y, since May 2023. She also complained about delays in the EHC Plan review process. Mrs X said this frustrated and distressed her and Y missed education and plan provision. There was fault in the way the Council delayed issuing a final EHC plan. This frustrated Mrs X’s appeal right to the Tribunal. The Council has agreed to make a financial payment.
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Sheffield City Council (24 005 325)
Statement Closed after initial enquiries Trees 17-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to trim a tree near a property she owns, and how it communicated with her and dealt with her complaint. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. There is insufficient significant personal injustice caused to Mrs X by the matters complained of to justify an investigation. We do not investigate councils’ communications and complaint handling where we are not investigating the core issues which gave rise to the complaint.
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Warwickshire County Council (24 006 216)
Report Upheld Special educational needs 17-Jun-2025
Summary: Mrs X complained about the Council’s decision to not treat Y’s Education, Health and Care Plan review as a key-stage phase transfer review. She also complained about the Council’s complaint handling. She says the lack of a review frustrated her appeal rights, which has consequently left her son without provision and has caused stress.
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London Borough of Southwark (24 022 989)
Statement Closed after initial enquiries Managing council tenancies 17-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair and failure to offer temporary accommodation. The complaint is later and there are no good reasons to investigate now.
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London Borough of Waltham Forest (24 023 471)
Statement Closed after initial enquiries Parking and other penalties 17-Jun-2025
Summary: We cannot investigate this complaint about a Penalty Charge Notice and traffic signs because the complainant appealed to the tribunal.
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Nottingham City Council (25 000 473)
Statement Closed after initial enquiries Child protection 17-Jun-2025
Summary: We will not investigate this complaint about the Council’s actions because it is unlikely that we would add anything to the investigation that the Council has already carried out. The council has apologised for one part of the complaint. Additionally, we would not be able to achieve Mr X’s desired outcome by investigating.
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Devon County Council (25 000 527)
Statement Closed after initial enquiries Child protection 17-Jun-2025
Summary: We cannot investigate this complaint about the Council’s recording of a safeguarding referral in 2020. This is because this matter is closely related to the matter of alleged safeguarding failings by the Council since 2020, which Mrs X said caused her to have to take court action over a period of four years to protect her children. The existence of court action concerning the children’s safety since 2020 creates a permanent and absolute legal bar that prevents us investigating this matter.
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Coventry City Council (25 000 702)
Statement Closed after initial enquiries Council tax 17-Jun-2025
Summary: We will not investigate this complaint about council tax liability. It is reasonable for Mr X to use his statutory right of appeal to the Valuation Tribunal.