Decision search
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Brighton & Hove City Council (24 008 004)
Statement Upheld Homelessness 16-Jun-2025
Summary: Mr B complained about how the Council handled his housing situation. The Council has not shown that it took into account the mould and disrepair when it decided the family should stay until the landlord’s notice expired. The Council did not always communicate with Mr B or deal with his complaints properly, and it did not always give its legal homelessness decisions in writing. This caused Mr B distress and uncertainty. The Council should apologise to Mr B, make symbolic payments, and remind staff that decisions should always be given in writing.
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Statement Upheld Residential care 16-Jun-2025
Summary: Mrs X complains the Council failed to ensure her mother, Mrs Y, received the care she had been assessed as needing at Blandford Grange Care Home, and failed to carry out proper safeguarding enquiries into her concerns. The Care Home did not always meet Mrs Y’s needs, which could have put her at risk of harm, although there is no evidence of significant harm to Mrs Y. Nevertheless, the Council needs to apologise to Mrs X for the distress caused to her and her mother.
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London Borough of Southwark (24 023 083)
Statement Closed after initial enquiries Parking and other penalties 16-Jun-2025
Summary: We will not investigate Mr X’s complaint about an increase in the amount of the charges for permits to park in a controlled parking zone. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
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Norfolk County Council (24 023 138)
Statement Closed after initial enquiries Safeguarding 16-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to place Miss B’s brother in a respite care home placement.
Miss B is complaining too late and there is no good reason to investigate now. -
Preston City Council (24 023 251)
Statement Closed after initial enquiries Other 16-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council covered up an error by a local councillor who failed to call an application in for determination by its planning committee. This is because the complaint is late and the Council has already remedied the issue by referring the application to its planning committee.
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Worcestershire County Council (25 000 031)
Statement Closed after initial enquiries Special educational needs 16-Jun-2025
Summary: We will not investigate this complaint about missed Occupational Therapy. This is because the Council has accepted fault, apologised, and said it will ensure the provision is delivered. An investigation by the Ombudsman would be unlikely to add anything to the Council’s response or achieve a different outcome.
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Nottingham City Council (25 000 640)
Statement Closed after initial enquiries Friends and family carers 16-Jun-2025
Summary: We will not investigate this complaint about treatment from social services during a Special Guardianship Order. This is because parts of the complaint are late, and we there are no good reasons to exercise discretion to investigate Miss X’s complaint. Additionally, parts of the complaint relate to matters which a court considered and it’s reasonable to have expected these matters to be raised at court at the time.
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Brighton & Hove City Council (25 000 957)
Statement Closed after initial enquiries Refuse and recycling 16-Jun-2025
Summary: We will use our discretion not to investigate this complaint about recycling collections. This is because the service has improved.
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High Peak Borough Council (25 001 099)
Statement Closed after initial enquiries Trees 16-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision not to prune a tree. This is because there is insufficient evidence of fault causing injustice.
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Dacorum Borough Council (25 001 140)
Statement Closed after initial enquiries Planning applications 16-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to decline to determine the complainant’s planning application. This is because we are unlikely to find fault.