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  • London Borough of Southwark (25 006 739)

    Statement Closed after initial enquiries Allocations 12-Nov-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s delay in making decisions on his housing register application. This is because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

  • Westminster City Council (25 006 907)

    Statement Closed after initial enquiries Other 12-Nov-2025

    Summary: We will not investigate this complaint about the Council’s handling of discoloured water at Mr X’s home as the safety and testing of drinking water was not the Council’s responsibility, and problems relating to the internal hot water system relate to the Council’s management of leasehold and social housing.

  • Westminster City Council (25 007 104)

    Statement Closed after initial enquiries Allocations 12-Nov-2025

    Summary: We will not investigate this complaint about the Council’s review of a housing application. There is insufficient evidence of any significant injustice caused by the Council which would warrant an investigation.

  • London Borough of Hillingdon (25 007 400)

    Statement Closed after initial enquiries Allocations 12-Nov-2025

    Summary: We will not investigate this complaint about the Council’s consideration of Ms X’s priority date on the housing register. There is insufficient evidence of injustice to justify an investigation into the complaint.

  • Hampshire County Council (25 007 553)

    Statement Closed after initial enquiries Child protection 12-Nov-2025

    Summary: We cannot investigate part of X’s complaint because the primary issue about their children’s safety is being considered by a court. We will not investigate the remainder because the issues relate too closely to court proceedings.

  • Blaby District Council (25 007 592)

    Statement Closed after initial enquiries Planning applications 12-Nov-2025

    Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

  • Norfolk County Council (25 007 630)

    Statement Closed after initial enquiries Looked after children 12-Nov-2025

    Summary: We will not investigate this complaint about savings for a looked after child. There is not enough evidence of fault in how the Council decided not to consider the complaint to justify us investigating.

  • Royal Borough of Kensington & Chelsea (25 007 646)

    Statement Closed after initial enquiries Allocations 12-Nov-2025

    Summary: We will not investigate this complaint about the Council’s decision to close Miss X’s homelessness application or to place her and her sibling in accommodation she found unaffordable. This is because an aspect of the complaint is late. In addition, an investigation would not lead to a worthwhile outcome.

  • Durham County Council (25 008 789)

    Statement Closed after initial enquiries Council tax support 11-Nov-2025

    Summary: We will not investigate this complaint about the Council’s failure to notify Miss X about its decision regarding her council tax reduction application. This is because Miss X has right of appeal to the Valuation Tribunal and it would be reasonable for her to use it.

  • North West Leicestershire District Council (25 009 111)

    Statement Closed after initial enquiries Trees 11-Nov-2025

    Summary: We will not investigate Miss X’s complaint about the Council not removing or doing further works to its tree which is near her property. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. We cannot achieve the outcomes she seeks from her complaint.

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