Decision search
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Walsall Metropolitan Borough Council (25 000 874)
Statement Closed after initial enquiries Trees 27-May-2025
Summary: We will not investigate Mrs C’s complaint about two Council trees next to her home. This is because it is reasonable for Mrs C to take the Council to court if needed about the damage to her property. An investigation solely into nuisance caused by leaf fall is not justified.
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Suffolk County Council (25 001 625)
Statement Upheld Special educational needs 27-May-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment process because the Council upheld the complaint and apologised. We cannot investigate Mrs X’s complaint about an Educational Psychology report because Mrs X appealed to a Tribunal.
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Cambridge City Council (25 002 520)
Statement Closed after initial enquiries Councillor conduct and standards 27-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Bournemouth, Christchurch and Poole Council (25 002 603)
Statement Closed after initial enquiries Planning applications 27-May-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed to the Planning Inspector.
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Oldham Metropolitan Borough Council (24 008 444)
Statement Upheld Enforcement 26-May-2025
Summary: Mr X complained the Council failed to properly investigate and enforce breaches of planning control he reported on a site near his home, which he said affected his privacy and caused issues with drainage. The Council took too long to decide there was no breach of planning control and did not properly explain its decision making to Mr X. This caused avoidable distress for Mr X, and for others who lived near the site and raised enforcement concerns across the same period. The Council agreed to apologise to Mr X and others, and pay a financial remedy to Mr X. It will also issue reminders to planning enforcement staff.
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Barnsley Metropolitan Borough Council (24 009 483)
Statement Closed after initial enquiries Planning applications 26-May-2025
Summary: We will not investigate this complaint about the Council asking Mr Y to use a planning agent for his planning applications. The Council confirms it will contact him if he puts in planning applications direct. We consider further investigation will not lead to a different outcome.
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West Sussex County Council (24 010 360)
Statement Upheld Charging 26-May-2025
Summary: Mrs X complained that the Council provided misleading information about how it would treat a property her mother owned abroad when deciding whether she would need to contribute to the cost of her home care. We found delay and poor communication in completing the financial assessment which caused distress and the Council agreed to apologise and make a symbolic payment.
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Hampshire County Council (24 011 524)
Statement Upheld Alternative provision 26-May-2025
Summary: Ms X complained about the lack of education and provision provided for her child when they were not attending school. We found the Council at fault for a lack of robust action at some points. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Cheshire East Council (24 011 853)
Statement Upheld School exclusions 26-May-2025
Summary: Ms X complained the Council failed to adequately facilitate an independent review panel meeting regarding a permanent exclusion from school. She also complained the Council failed to produce adequate minutes of the meeting. Ms X said the Council’s actions negatively affected the family’s mental health. We found fault by the Council. The Council has agreed to provide an apology, a financial remedy and a copy of the notes taken at the meeting.
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Statement Not upheld School transport 26-May-2025
Summary: Miss X complained about the outcome of her school transport appeal for her child and the arrangements the Council made, which she says caused her family significant anxiety. We did not find the Council at fault.