Decision search
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London Borough of Wandsworth (24 015 731)
Statement Not upheld Special educational needs 22-May-2025
Summary: Ms X complained the Council failed to provide her child’s full Education, Health and Care Plan provision since September 2024. Ms X also complained the Council refused to register her complaint and accused her of unreasonable and disruptive behaviour. We have ended our investigation because the Council has taken suitable action and further investigation by the Ombudsman would not lead to a different outcome for the EHC Plan provision. We also did not consider the Council’s actions for Ms X’s complaint handling has caused a significant enough personal injustice to justify an investigation.
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Runnymede Borough Council (24 015 799)
Statement Upheld Homelessness 22-May-2025
Summary: Mr Y complained how the Council handled Mr X’s homelessness after a fire at his home. He says the Council failed to take appropriate action in line with homelessness legislation. We find the Council was at fault for its delay in taking a homeless application from Mr X and its failure to offer interim accommodation. This meant Mr X had to live in unsuitable accommodation. The Council has agreed to our recommendations to make a payment to Mr X and implement service improvements.
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Newcastle upon Tyne City Council (24 011 008)
Statement Upheld Other 22-May-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.
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London Borough of Haringey (24 002 112)
Statement Upheld Homelessness 22-May-2025
Summary: Miss B complained that the Council failed to provide suitable accommodation when she was homeless. We find that the Council failed to provide suitable interim accommodation for Miss B, and then failed to properly assess whether the temporary accommodation it subsequently provided was suitable. It also failed to properly respond to Miss B’s emails. The Council’s failings caused Miss B significant distress. The Council has agreed to apologise and make a payment to Miss B. It has also agreed to make service improvements.
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Statement Upheld Special educational needs 22-May-2025
Summary: Ms X complained the Council delayed in completing an Education, Health and Care (EHC) needs assessment for her child, Y, failed to provide an appropriate education for Y between January 2023 and October 2024 and delayed in responding to her complaint. The Council was at fault for delay in completing an EHC needs assessment, failing to consider if it should provide alternative provision for Y and for poor complaint handling. The Council will apologise for the avoidable frustration, delay and uncertainty this caused Ms X and pay her a symbolic amount of £1,100 to recognise the same.
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London Borough of Islington (24 021 117)
Statement Closed after initial enquiries Housing benefit and council tax benefit 22-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to decline her application for a discretionary housing payment. This is because there is insufficient evidence of fault.
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West Northamptonshire Council (24 021 220)
Statement Closed after initial enquiries Allocations 22-May-2025
Summary: We will not investigate Mrs X’s complaint about housing priority. There is not enough evidence of fault to warrant investigation.
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London Borough of Ealing (24 021 500)
Statement Closed after initial enquiries Homelessness 22-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault and the complainant could ask for a review of new evidence. We will not exercise discretion to investigate her complaints about rental payments for temporary accommodation from 2019 onwards. It was reasonable for her to complain to us within 12 months. There is no evidence to suggest that Ms X could not have complained to us sooner.
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London Borough of Islington (24 021 533)
Statement Closed after initial enquiries Parking and other penalties 22-May-2025
Summary: We will not investigate Mr X’s complaint about the Council refusing to issue his son a parking permit and issuing penalty charge notices when he continued to park without a permit. This is because there is not enough evidence of fault by the Council and Mr X had a right of appeal against the penalty charge notices which it would have been reasonable for him to use.
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Devon County Council (24 021 664)
Statement Closed after initial enquiries School transport 22-May-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw school transport for Mr X’s child following a new walking route becoming available. We have not seen evidence of fault in the way the Council made its decision.