Decision search
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Buckinghamshire Council (24 011 582)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We found fault on Mrs Y’s complaint about the Council failing to follow statutory timescales with her son’s Education, Health and Care plan as well as its own timescales with its complaints procedure. These failings caused her injustice as it delayed her ability to appeal as well as causing some frustration. The Council agreed to send a written apology, pay £200 for failing to follow statutory timescales, and review why these failures happened along with the delay with it responding to her formal complaint.
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Kent County Council (24 011 753)
Statement Upheld Alternative provision 06-Jul-2025
Summary: Miss X complained about how the Council managed her child, Y’s, education and their Education, Health and Care (EHC) Plan. The Council was at fault. It delayed Y’s EHC needs reassessment, did not complete one of Y’s annual reviews, initially did not consider its section 19 duty, did not provide all Y’s Section F provision and delayed issuing Y’s EHC Plan. This caused Miss X an injustice and Y was not provided all the educational provision they were entitled to. The Council will apologise and pay £6,300 to acknowledge Y’s missed education and provision and a symbolic payment of £800 to Miss X. The Council has already put in place actions to improve its service.
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Worthing Borough Council (24 014 225)
Statement Not upheld Refuse and recycling 06-Jul-2025
Summary: Mr X complained about the Council’s clinical waste collection service. We found no fault with the service provided to Mr X or of waste being incorrectly handled. An incident involving Mr X and the Council’s contractor was properly investigated and appropriate action taken.
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London Borough of Haringey (24 014 802)
Statement Upheld Assessment and care plan 06-Jul-2025
Summary: Mrs X complained on behalf of a family member, Mr Y. Mrs X complained the Council wanted to move Mr Y without a proper assessment of his needs or a risk assessment. She also complained communication from the Council was poor. Mrs X said this caused her and Mr Y distress and uncertainty. There was fault in the way the Council did not assess, or risk assess, Mr Y’s case before attempting to move him to a cheaper placement. This fault frustrated and distressed Mrs X. The Council should apologise, make a financial payment and issue guidance to its staff.
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Westminster City Council (24 015 966)
Statement Upheld Special educational needs 06-Jul-2025
Summary: Miss X complained that her child, Y, missed education when moving from another Council’s area. There was fault by the Council, as it delayed arranging the provision in Section F of an Education, Health and Care Plan when Y moved into its area. An apology, a payment to Miss X and a review of procedures to make sure the fault does not recur, remedies the injustice.
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Birmingham City Council (24 015 995)
Statement Not upheld Allocations 06-Jul-2025
Summary: Miss B complained about the Council’s decision regarding her housing priority. We find no fault in the way the Council made its decision.
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Exeter City Council (24 016 051)
Statement Not upheld Allocations 06-Jul-2025
Summary: We have found no fault with how the Council handled Mr X’s housing register renewal application. The Council followed correct procedure and used its discretion to Mr X’s advantage.
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Sefton Metropolitan Borough Council (24 016 193)
Statement Closed after initial enquiries Other 06-Jul-2025
Summary: We will not investigate this complaint about the Council failing to complete repairs to a rented business premises. Further investigation would not lead to a different outcome.
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London Borough of Ealing (24 017 580)
Statement Upheld Homelessness 06-Jul-2025
Summary: Ms D complained the Council failed to verify a property offer and did not review the suitability of temporary accommodation. I have found fault by the Council because it failed to clarify whether Ms D was seeking a suitability review. The Council has agreed to pay redress to Ms D for this lost opportunity.
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Derbyshire County Council (24 017 807)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We upheld most of Mrs X’s complaint about delays in the Education, Health and Care process regarding her child and about the Council’s poor communication because the Council upheld the complaints, apologised, and offered a £1,000 financial remedy. We could not investigate some of the complaint because Mrs X appealed to a Tribunal.