Decision search
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Hampshire County Council (24 018 516)
Statement Closed after initial enquiries Special educational needs 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about Education Health and Care Plan issues. There are no good reasons to investigate issues before October 2023, and it is reasonable to expect Mrs X to have appealed the Council’s decision to name a school to the Tribunal. We are unlikely to achieve more than the Council has offered as a remedy for missed provision.
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Milton Keynes Council (24 022 292)
Statement Upheld Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the priority the Council awarded to a housing register application. We have upheld parts of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
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Cambridgeshire County Council (24 022 594)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate this complaint about a ‘peace of mind charge’ levied at the extra care accommodation because there is not enough evidence of fault to justify investigation.
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London Borough of Haringey (24 022 973)
Statement Upheld Disabled children 06-Jul-2025
Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Miss X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Miss X
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Birmingham City Council (24 023 000)
Statement Closed after initial enquiries Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Miss X to ask for a review of her application priority.
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Shropshire Council (24 023 001)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate Miss X’s complaint about the charges invoiced for her grandmother’s care and support. She says the Council has charged for the care that was scheduled, rather than what was actually provided. This is because there is insufficient evidence of fault.
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Sunderland City Council (24 023 205)
Statement Upheld Residential care 06-Jul-2025
Summary: We will not investigate this complaint about short term residential adult social care. The care provider accepted where things went wrong, apologised, and made changes to its service. It is unlikely we would add to that investigation or reach a different outcome. We are satisfied with the actions already taken.
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Kent County Council (24 023 230)
Statement Upheld Charging 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her brother’s financial assessment. This is because the Council offered to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Southend-on-Sea City Council (24 023 376)
Statement Closed after initial enquiries Antisocial behaviour 06-Jul-2025
Summary: We will not investigate this complaint about how the Council considered nuisance caused by the complainant’s neighbour. There is not enough evidence of fault to justify our involvement.
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Bedford Borough Council (25 000 120)
Statement Closed after initial enquiries Parking and other penalties 06-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to install visitors’ parking bays outside Mrs X’s house. There is not enough evidence of fault or significant injustice to warrant an investigation.