Decision search
Your search has 52604 results
-
Staffordshire County Council (24 010 858)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Mrs X complained of significant delay in the Council’s assessment of her son for an Education Health and Care Plan (EHC Plan). She also complained she was unreasonably denied sight of her son’s EP report and communication was poor. We found there was significant delay in the EHC Plan assessment process, but no fault in the Council’s overall communication and sharing of the EP assessment report. We recommended a remedy to reflect the loss of education and support during the period of delay.
-
London Borough of Tower Hamlets (24 011 517)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Miss X complained the Council failed to properly provide for her child, Y’s, special educational needs. The Council failed to arrange all the support it said Y should receive, failed to properly oversee their education and communicated with Miss X poorly. This led to Y missing out on significant education and caused both Miss X and Y avoidable distress. The Council agreed to apologise, ensure Y is receiving all the support in their Education Health and Care plan and pay Miss X a financial remedy. It also agreed to review how it oversees none-school-based education packages and issue reminders to its staff.
-
Leeds City Council (24 011 815)
Statement Closed after initial enquiries Parking and other penalties 07-Jul-2025
Summary: We will not investigate this complaint about parking provision because there is not enough evidence of fault to justify investigating.
-
West Northamptonshire Council (24 012 531)
Statement Upheld Charging 07-Jul-2025
Summary: Mr Y complained about the way the Council charged for the domestic care services delivered to his father-in-law, Mr X. We found fault in the way the Council charged Mr X. The Council failed to provide information on its charging and to send documents following Mr X’s care needs assessment. The Council also significantly delayed Mr X’s financial assessment. The Council’s fault caused injustice to Mr X as he was not aware he would be charged for his care and how much he would need to pay. The Council has agreed to apologise and waive some of Mr X’s care charges. It has also agreed to carry out some service improvements.
-
Wiltshire Council (24 012 702)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Mrs X complained about the Council’s handling of her child, Y’s Education, Health and Care (EHC) Plan and annual reviews since 2023. She also complained about a failure to investigate safeguarding allegations. The Council was at fault. It delayed issuing amended EHC Plans following annual reviews in 2023 and 2024 and delayed putting alternative provision in place during 2024. It considered the safeguarding allegations without fault. The Council agreed to make payments to recognise the injustice caused to Y and Mrs X and issue Y’s EHC Plan without further delay.
-
Birmingham City Council (24 013 075)
Statement Upheld Allocations 07-Jul-2025
Summary: Miss B complained that the Council failed to properly backdate her housing priority award. We find that the Council failed to properly deal with Miss B’s homelessness application and delayed awarding Miss B additional priority on the Council’s housing register. The Council has agreed to apologise, backdate Miss B’s housing priority and makes a payment to Miss B. We have also recommended service improvements.
-
Tonbridge and Malling Borough Council (24 014 165)
Statement Upheld Homelessness 07-Jul-2025
Summary: Miss X complained about the Council’s actions after she and her family became homeless, including placing them in unsuitable temporary accommodation. She said this significantly impacted on the family’s wellbeing and the children’s education. We found the Council at fault for failing to assess and consider the location of the children’s school with accommodation it provided. The Council has agreed to apologise and make a symbolic payment to recognise the injustice caused.
-
Derbyshire County Council (24 014 276)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Ms X complained the Council did not provide her child with full time education since 2022. Ms X says this impacted her child’s education and emotional wellbeing. The Ombudsman finds the Council at fault which caused injustice. The Council will apologise, make a payment to Mrs X and take service improvement action.
-
Royal Borough of Kingston upon Thames (24 016 269)
Statement Upheld Other 07-Jul-2025
Summary: Mrs X complained the Council has not carried out repairs to the property they lease to the Council to be used as temporary accommodation. The Council has not completed the repairs and has not kept her informed of when they will be completed. Apologising and carrying out the repairs remedies the injustice.
-
Worcestershire County Council (24 018 407)
Statement Closed after initial enquiries Councillor conduct and standards 06-Jul-2025
Summary: We will not investigate how the Council handled Mr X’s complaint about a councillor who blocked him from their social media account. There is not enough evidence of fault or injustice to warrant an investigation.