Decision search
Your search has 55054 results
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Royal Borough of Kensington & Chelsea (25 008 323)
Statement Closed after initial enquiries Antisocial behaviour 17-Dec-2025
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of noise nuisance. This is because the Council responded to these reports in line with its policy and it is unlikely we would find fault in its response.
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London Borough of Richmond upon Thames (25 008 432)
Statement Closed after initial enquiries Assessment and care plan 17-Dec-2025
Summary: We will not investigate this complaint about delays in the Council completing a care act assessment for Ms X’s son and its subsequent decision not to backdate direct payments. A complaint about that is late and there are no good reasons for us to exercise discretion to consider it now. Additionally, we will not investigate a complaint about the Councils request to reassess Ms X’s son and its decision on how his direct payment can be used. There is not enough evidence of fault by the Council to warrant our involvement.
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Royal Borough of Windsor and Maidenhead Council (25 008 499)
Statement Closed after initial enquiries Other 17-Dec-2025
Summary: We will not investigate this complaint about Miss X’s complaint about how the Council recorded historical information, and how it dealt with her request for information. We could not add to the Council’s investigation and the Information Commissioner is better placed to consider the issue.
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London Borough of Enfield (25 008 541)
Statement Upheld School transport 17-Dec-2025
Summary: The Ombudsman completed an investigation into the Council handling of education transport. We asked the Council questions about the widespread impact of its policy. The Council was at fault. Its policy does not detail a parent must agree to a personal transport budget. The Council agreed to amend its policy and factsheet to confirm a parent must agree to any alternative arrangements for education transport.
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Staffordshire County Council (25 008 633)
Statement Closed after initial enquiries School admissions 17-Dec-2025
Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Hampshire County Council (25 009 485)
Statement Closed after initial enquiries Other 17-Dec-2025
Summary: We will not investigate Mr X’s complaint about how the Council communicated with him about Miss Y’s care. Further investigation would not lead to a different outcome.
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London Borough of Waltham Forest (25 009 696)
Statement Upheld Homelessness 17-Dec-2025
Summary: We will not investigate this complaint about the Council’s failure to consider medical evidence when assessing the suitability of Miss X’s temporary accommodation. This is because the Council has agreed to a suitable remedy.
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Warrington Council (25 009 698)
Statement Closed after initial enquiries Assessment and care plan 17-Dec-2025
Summary: We will not investigate Mr X’s complaint about a care needs review. There is insufficient evidence of fault and injustice.
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Nuneaton & Bedworth Borough Council (25 010 022)
Statement Closed after initial enquiries Other 17-Dec-2025
Summary: We will not investigate this complaint about the way the Council is processing a planning application. This is because further investigation is unlikely to lead to a different outcome.
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Bury Metropolitan Borough Council (25 010 041)
Statement Closed after initial enquiries Other 17-Dec-2025
Summary: We will not investigate this complaint about the Council’s conduct of a safeguarding investigation and the Council’s complaint handling. Doing so would not be likely to lead to any worthwhile outcome.